Customer Retention Supervisor jobs in Kennewick, WA

Now offering hiring bonus of up to $7500 depending on credentials!

Who is Comprehensive Healthcare?
Comprehensive Healthcare provides innovative behavioral health and integrated healthcare services to clients of all ages. We take pride in our creative and collaborative work environment and in delivering clinically excellent, trauma-informed, recovery-oriented services.

What are we looking for in a Supervisor?
The Supervisor position combines both clinical and administrative responsibilities to serve as leader of the Outpatient I team, which serves clients ages 18 and older who are experiencing a variety of mental health and substance use disorders. The Supervisor provides direction, guidance, and feedback to each member of the adult outpatient team, including providing clinical supervision and additional training when appropriate. The Supervisor is also responsible for tracking clients’ treatment progress and coordinating admissions & discharges, monitoring team caseloads and productivity, ensuring staff’s timely & thorough completion of clinical documentation, and implementing quality improvement measures. In addition to these administrative duties, the Supervisor will also maintain a caseload of therapy clients and provide backup support to the team on all clinical needs. This role requires a confident clinician who can provide feedback and motivate others, while also exercising excellent clinical judgment and effective communication skills. This position is part of our Walla Walla campus and has a schedule of mostly Monday-Friday day shift, though extra hours may occasionally be necessary.

Supervisor duties may include:

• supervising and coaching program staff and managing team schedules
• providing clinical supervision to employees and interns as credentials allow
• ensuring all staff adhere to trauma-informed & recovery principles
• participating in direct treatment by completing mental health intakes & assessments, facilitating skill-building groups, providing therapy & case management services, and treatment planning with each client
• conducting interviews and making hiring selections for team vacancies
• gathering & tracking program data and implementing policies & procedures
• tracking compliance with all applicable regulations and preparing for survey & license reviews or audits
• collaborating with Comprehensive teams and community organizations to coordinate client treatment and make appropriate referrals

Qualifications:

• Master's degree in social work, mental health counseling, or related field leading to eligibility for independent clinical licensure
• Two years of experience providing behavioral health treatment as a social worker, therapist, or counselor strongly preferred
• Must be eligible for or working toward independent licensure as LICSW or LMHC in Washington
• Must be eligible for registration as Agency Affiliated Counselor
• Driver's license and vehicle liability insurance

What Comprehensive Healthcare Can Offer You
Training and Development

• A variety of career opportunities in a wide range of settings with room for mobility and promotion
• Regular training opportunities including support, supervision, and consultation in implementing evidence-based services and programs
• Clinical supervision toward licensure, if applicable

Innovative Program & Services

• A strong reputation for providing quality, evidence-based services within a collaborative multi-disciplinary team environment
• Innovative, forward-looking leadership that seeks to thrive in an ever-changing healthcare environment
• Joint Commission-accredited organization committed to continuous quality improvement
• Established partnerships with major research universities and other community and healthcare providers to implement cutting-edge treatment programs and services

Excellent Benefits

• Hiring bonus to new, full-time hires with two-year commitment
  • $7500 for active LICSW or LMHC
  • $5000 for unlicensed supervisor with MSW
• Healthcare coverage for employee and qualified family members
• Generous vacation, paid holiday and sick leave policies
• Access to Employee Assistance Program services
• Agency-funded retirement plan with contributions equal to 5% of compensation
• Additional retirement investment opportunities with a 50% investment match of up to 4% of compensation
• Employer-funded life and disability insurance program
• Tuition reimbursement program to support employees pursuing additional education
• Employer-funded student loan repayment assistance

Comprehensive Healthcare is proud to be an equal opportunity employer. We do not discriminate based on race, sex, age, color, religion, national origin, sexual orientation, gender identity or expression, marital status, veteran status, disability status, or any other basis prohibited by federal, state, or local law. We value the diverse perspectives and strengths that our employees bring to the workplace and we encourage individuals from underrepresented groups to apply for our positions. The Human Resources department offers accommodations and assistance for the application and interview process; please contact us to make arrangements.