Customer Retention Supervisor jobs in Lynchburg, VA

Overview

All Joan Perry Brock Center staff are employees of Centers LLC, which manages the facility, events, and services for Longwood University. CENTERS, LLC is a professional management firm specializing in facility, operation, and program management for higher education. CENTERS' management approach is customized for each client yet retains our uniform quality. Our firm unites site staff with a centralized administrative team, each contributing to the firm's goals and client needs. The CENTERS Team is innovative, entrepreneurial, trail-blazing, and ambitious for both CENTERS and our clients. Today, CENTERS provides management services for 14 clients. 

The Customer Service Supervisor provides point of sale customer service to patrons of the Joan Perry Brock Center. Primarily housed in the Box Office or Team Store, they are responsible for selling Longwood merchandise and tickets to Joan Perry Brock Center events. The Supervisor is responsible for processing services and payments, managing inventory, and providing patrons and guests with accurate information about the Joan Perry Brock Center.  

Responsibilities

• Provide point of sale service and manage inventory for tickets to all Longwood events and merchandise in Team Store
• Manage and maintain Will Call tickets and tickets for distribution
• Communicate with all patrons and guests who enter the facility and be knowledgeable about events and services offered by Joan Perry Brock Center
• Communicate all policies and procedures to patrons regarding access control and sales
• Keep a clean and presentable workspace
• Provide tours as needed to patrons
• Ability to handle and count money while reconciling money drawers 
• Work with the full-time staff to ensure proper cash handling
• Provide back-up support for Office Manager/Business areas
• Attend all staff meetings, monthly meetings and communicate as needed through emails, group messaging, and telephone
• Follow and adhere to all procedures and guidelines 
• Assist in other duties as required

Qualifications

Required Skills/Abilities:

• Customer service experience
• Excellent communication skills including active listening
• Service-oriented and able to resolve customer grievances
• Basic knowledge of computer skills with the ability to learn new software
• Ability and willingness to enforce policies 
• Must be able to discuss, converse with, and exchange accurate information with patrons, staff, stakeholders, etc.

Work Environment and Physical Demands

Work Environment

• Office and events environment
• Non-smoking environment
• Moderate to loud noise
• Maintain flexible hours for events that occur on weekends and evenings 

Physical Demands

• Must be able to remain in a stationary position 70% of the work day
• Walking or working events
• Must be able to traverse throughout the center.
• Must be able to lift, move and set up items weighing as much as 50 lbs.

Other Duties 

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.