Customer Retention Supervisor jobs in Maryland
Customer Retention Supervisor supervises a staff of customer service representatives that process orders, prepare correspondence, and fulfill needs of existing customers that are at risk of cancelling services or orders. Addresses complaints with the goal of increasing satisfaction and securing renewals or saves. Being a Customer Retention Supervisor offers discounts or special deals as needed and within pre-established limits. May require a bachelor's degree in area of specialty. Additionally, Customer Retention Supervisor typically reports to a supervisor or manager. The Customer Retention Supervisor supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. Thorough knowledge of functional area under supervision. To be a Customer Retention Supervisor typically requires 3 years experience in the related area as an individual contributor. (Copyright 2024 Salary.com)
Recently Added Customer Retention Supervisor jobs
HIM - Coding Supervisor
- Coding Supervisor in Baltimore, MD - LifeBridge Health
-
Baltimore, MD
FULL_TIME
-
Summary
Position Summary: In coordination with the Manager, the Coding Supervisor oversees the daily operations of the inpatient or the outpatient coders. Manages workflow and supervises coders. Manages the daily uncoded report. Monitors and assesses performance of staff to ensure timely and accurate coding of encounters. Ensures delivery of coding staff education and training. Assists with hiring.Essential Functions:- Codes & Assigns APRs/APGs - Reviews medical records to determine the diagnosis/procedures for the patient and assigns ICD-10 CM and PCS and CPT codes to those diagnoses/procedures.
- Revenue Cycle - Meets the weekly uncoded encounter financial goals.
- Revenue Cycle - Meets the weekly uncoded encounter financial goals.
- Assists Data Quality Mgr - Assists Data Quality Manager with various projects.
- Reports - Works various reports including Health Services Cost Review Commission errors and unanswered queries.
- Coding - oversight Manages the coding and supervises the coders.
- Staff Readiness - Ensures that staff is sufficient to do that work and they are properly trained.
- Communication - Effectively communicates with all staff, associates and patients.
- Engagement - Works to ensure staff are engaged and happy to be Lifebridge Health employees.
Job Requirements: Formal working knowledge; equivalent to an Associate's degree (2 years college); requires knowledge of a specialized field. Experience: 3-5 years.
Certifications, Licenses: Inpatient - RHIA, RHIT, CCS Outpatient - RHIA, RHIT, COC or CPC
Additional Information
As one of the largest health care providers in Maryland, with 13,000 team members, We strive to CARE BRAVELY for over 1 million patients annually. LifeBridge Health includes Sinai Hospital of Baltimore, Northwest Hospital, Carroll Hospital, Levindale Hebrew Geriatric Center and Hospital and Grace Medical Center, as well as our Community Physician Enterprise, Center for Hope, Practice Dynamics, and business partners: LifeBridge Health & Fitness, ExpressCare and HomeCare of Maryland. - 15 Days Ago
Front End Developer - TS/SCI
- Customer Value Partners
-
Suitland, MD
FULL_TIME
- CVP seeks a Front-End Developer & Designer to join our team working at a secure Government facility at the Suitland Federal Center in Maryland. We provide mission-critical support updating and maintai...
- 8 Days Ago
Front-End Developer
- Customer Value Partners, Inc
-
Suitland, MD
FULL_TIME
- Overview CVP seeks a Front-End Developer & Designer to join our team working at a secure Government facility at the Suitland Federal Center in Maryland. We provide mission-critical support updating an...
- 23 Days Ago
Senior Graphic Designer
- Customer Value Partners, Inc
-
Suitland, MD
FULL_TIME
- Overview CVP assists federal civilian agencies with the implementation of large-scale marcomms initiatives. We are looking for a Senior Graphic Designer to support our growing strategic marketing and ...
- 26 Days Ago
Retention Coordinator
- Baltimore City Community College
-
Baltimore, MD
FULL_TIME
- Retention Coordinator Apply Now Description/Job Summary Reporting to the Academic Achievement Center (AAC) director, the Retention Coordinator researches, plans, and executes effective strategies and ...
- 15 Days Ago
Customer Service Supervisor/ Manager
- Brightkey, Inc
-
Annapolis, MD
FULL_TIME
- BrightKey is looking for a hands-on, roll-up-your-sleeve person as one of our Customer Service Supervisors for a world-class organization with national recognition. The position requires a positive, p...
- 11 Days Ago
Customer Retention Supervisor jobs at Popular Companies
Record Retention Supervisor Conshohocken, PA
- Healthcare Recruitment Counselors
-
Conshohocken, PA
- Record Retention Supervisor Conshohocken, PA We are looking for an experienced Document Retention Supervisor to join our...
- 4/19/2024 12:00:00 AM
Corporate Human Resource Director - Hotel
- Hospitality Spotlight
-
Irvine, CA
- Job Description Hospitality Spotlight is looking for a Corporate Hospitality Human Resource Director for a client in Sou...
- 4/19/2024 12:00:00 AM
Client Retention Specialist
- RENT ONE
-
Madisonville, KY
- CLIENT RETENTION SPECIALIST Rent One is proud to provide our customers with affordable home furnishings and appliances. ...
- 4/19/2024 12:00:00 AM
Retention Coordinator
- CLAFLIN UNIVERSITY
-
Orangeburg, SC
- Job Details Job Location Claflin University Main Campus - Orangeburg, SC Position Type Full Time Education Level 4 Year ...
- 4/18/2024 12:00:00 AM
Recruiting and Retention Coordinator
- Sunray Companies
-
Madison, MS
- At Sunray, we have a passion for people and enhancing the lives of our guests and each other. We achieve success and gro...
- 4/18/2024 12:00:00 AM
Sr Human Resources Associate
- Russell Tobin
-
Garner, NC
- Job Description Job Description Russell Tobin is hiring a Sr. Human Resource Associate for a Hybrid role paying $17.48/h...
- 4/18/2024 12:00:00 AM
Practical Nursing Program Clinical Instructors-Part Time
- Georgia CEO
-
Blairsville, GA
- Provide instruction in the role and responsibilities of the Practical Nurse Program. Supervise and educate students at c...
- 4/17/2024 12:00:00 AM
Retention Coordinator
- COTS
-
Burlington, VT
- Job Description Job Description The COTS Retention Coordinator is responsible for the day-day-management of the COTS Ret...
- 4/15/2024 12:00:00 AM
About Maryland
Maryland (US: /ˈmɛrələnd/ (listen) MERR-əl-ənd) is a state in the Mid-Atlantic region of the United States, bordering Virginia, West Virginia, and the District of Columbia to its south and west; Pennsylvania to its north; and Delaware to its east. The state's largest city is Baltimore, and its capital is Annapolis. Among its occasional nicknames are Old Line State, the Free State, and the Chesapeake Bay State. It is named after the English queen Henrietta Maria, known in England as Queen Mary.
Sixteen of Maryland's twenty-three counties border the tidal waters of the Chesapeake Bay estuary and...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Customer Retention Supervisor jobs
$61,409 to $88,164
Most Popular Cities in Maryland for Customer Retention Supervisor Jobs
What does a Customer Retention Supervisor do?
Customer Retention Supervisor in Columbus, MS
Leads, coaches, and mentors a team of Customer Retention Reps responsible for assessing customer situations requesting disconnects, resolving customer concerns, retaining customers and providing best in class service to customers.
January 03, 2020
Customer Retention Supervisor in Manchester, NH
Workers instinctively back each other up in order to maximize the experience for you; the customer.
February 13, 2020
Customer Retention Supervisor in New Britain, CT
It is hard to imagine any place of business where workers have no impact on customers, so the ability to maintain and grow trust is good for both the top and bottom line.
February 20, 2020