Customer Retention Supervisor jobs in Milwaukee, WI

Customer Retention Supervisor supervises a staff of customer service representatives that process orders, prepare correspondence, and fulfill needs of existing customers that are at risk of cancelling services or orders. Addresses complaints with the goal of increasing satisfaction and securing renewals or saves. Being a Customer Retention Supervisor offers discounts or special deals as needed and within pre-established limits. May require a bachelor's degree in area of specialty. Additionally, Customer Retention Supervisor typically reports to a supervisor or manager. The Customer Retention Supervisor supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. Thorough knowledge of functional area under supervision. To be a Customer Retention Supervisor typically requires 3 years experience in the related area as an individual contributor. (Copyright 2024 Salary.com)

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Customer Care Supervisor
  • SKYGEN USA
  • Menomonee Falls, WI FULL_TIME
  • What are important things that YOU need to know about this role?
    ·         You will have autonomy and control to run full force with your team and make the role your own along with working on various project teams as well.  
    ·         Work Location:  Hybrid (few days in the Menomonee Falls, WI office and a few days working from home) 
     
    What will YOU be doing for us? Manage a team of call center agents, providing leadership, guidance and regular feedback to ensure customers receive the highest level of service while achieving and maintaining department guidelines and service level requirements.   
     
    What will YOU be working on every day?  
    o   Work in conjunction with Human Resources to evaluate viable candidates under consideration for hire by identifying necessary skills and core competencies for various roles, developing relevant interview questions to assess candidate knowledge, skill, and position fit with future growth and business objectives, and utilizing appropriate selection techniques. 
    o   Initiate and communicate a variety of personnel actions including employment, termination, performance reviews, salary reviews, disciplinary actions, and development plans.  Identifies, recommends & supports the implementation of actions for the improvement of call center processes.
    • Focuses on continuous improvement of the team, identifies the need for ongoing training, and makes decisions on what the training needs are within the team/department.
    o   Creates a positive work environment that motivates and engages employees to work effectively as a team toward continuous quality improvement, accountability, integrity and respect. 
    o   Coach and develop employees to provide superior customer service, achieve quality standards and meet performance expectations.
    o   Demonstrate the highest standard of quality service, commitment and courtesy in dealing with customers.
    • Evaluate employee and team performance, collaborate with the leadership team to develop, maintain and facilitate refresher trainings to ensure the staff is appropriately trained to successfully perform their roles.
    o   Managing the selection, development, involvement, recognition and retention of employees who contribute to the growth and success of our business.  
    o   Handle escalated customer calls in a timely manner to ensure customer satisfaction.
    o   Assist in resolving complex or escalated complaints and issues for clients, providers, and internal staff. 
    o   Oversee agent timecards and PTO requests to ensure timely and accurate reporting of hours worked.
    o   Monitor call queues to ensure service level goals are consistently met.  
    o   Create, maintain, and monitor individual/team call statistics to ensure compliance with department guidelines and standards. 
    o   Participate in call monitoring and attend calibration sessions to ensure consistent call quality practices and expectations are being met.
    o   Proactively communicate updates and changes to plan information and reference materials in a timely manner.  
     
    What qualifications do YOU need to have to be GOOD candidate?  
    ·         High school diploma or equivalent.
    ·         2-3 years of leadership experience in a call center setting.
    o   Excellent verbal and written communication skills.
    o   Excellent time management skills with the ability to multi-task.  
    o   Ability to organize work appropriately to meet deadlines.
    o   Ability to utilize resources to solve problems independently.
    o   Demonstrated ability to make appropriate decisions when faced with conflicting deadlines or needs.
    o   Demonstrated use of Microsoft Office products (Word, Excel, and PowerPoint).
    o   Excellent customer service skills including active listening and the ability to diffuse difficult situations and ability to clearly communicate complex information.
    o   Intermediate knowledge of Microsoft Word, Excel, and email.
    • Professional demeanor, dependable and able to maintain confidential information.
    o   Strong data entry/typing and navigation skills.
    o   Ability to maintain objectivity in difficult situations.
     
    What qualifications do YOU need to have to be a GREAT candidate?  
    o   Associates degree or Bachelor’s degree.
    o   Experience with training new staff members.
    o   Experience in a managed care organization.
    o   Prior supervisory experience.
    o   Experience with dental or medical administration.
     

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Retail Customer Experience Supervisor
  • TJX Companies
  • Delafield, WI FULL_TIME
  • All 1,000 of our Marshalls stores embrace discovery, from designer luggage to statement shoes. Our assortment of brands is always changing, but our mission to provide the surprises that make the every...
  • 5 Days Ago
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Supervisor Customer Experience
  • Generac Power Systems
  • Pewaukee, WI FULL_TIME
  • Company Generac Power Systems Name Supervisor Customer Experience Req # 64017 Employment Type Full Time Shift 1st The Customer Experience Supervisor is responsible for providing day-to-day supervision...
  • 8 Days Ago
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Customer Service Supervisor
  • National Insurance Services
  • Brookfield, WI FULL_TIME
  • National Insurance Services has upheld the high standards and family values the company was founded on in 1969 with a dedication to strong ethics, teamwork, determination, optimism, and community invo...
  • 29 Days Ago
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Customer Care Supervisor (FT)
  • SKYGEN USA
  • Menomonee Falls, WI FULL_TIME
  • What are important things that YOU need to know about this role?You will have autonomy and control to run full force with your team and make the role your own along with working on various project tea...
  • 29 Days Ago
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Customer Service Supervisor
  • R & B Wagner Inc
  • Milwaukee, WI FULL_TIME
  • DescriptionSummaryReporting to the Catalog BU Manager, the Customer Service Supervisor oversees communication with our Catalog’s customer base across all sales channels, primarily phone and email. The...
  • 1 Month Ago
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0 Customer Retention Supervisor jobs found in Milwaukee, WI area

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Onsite Recruiting Coordinator Consultant-Milwaukee, WI
  • Talent Solutions RPO
  • Milwaukee, WI
  • Oniste Recruiting Coordinator Are you a highly organized person? Are you looking for a change? We are searching for a dy...
  • 4/23/2024 12:00:00 AM
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Senior Manager of Corporate & Foundation Relations
  • Compassion International
  • The expected salary range for this position is $153,400.00 - $191,750.00. Employees in specific high cost of labor locat...
  • 4/23/2024 12:00:00 AM
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Retirement & Financial Benefits Program Manager
  • Veolia Environnement SA
  • Milwaukee, WI
  • Company Description About Veolia North America A subsidiary of Veolia Group, Veolia North America (VNA) offers a full sp...
  • 4/23/2024 12:00:00 AM
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Events and Membership Coordinator
  • Hmong Wisconsin Chamber of Commerce
  • Milwaukee, WI
  • Company Description The Hmong Wisconsin Chamber of Commerce (HWCC) is a statewide, Community Development Financial Insti...
  • 4/22/2024 12:00:00 AM
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Member Services Coordinator
  • Association Acumen
  • Menomonee Falls, WI
  • General Summary The Member Services Coordinator is a key relationship conduit between the association and professionals ...
  • 4/22/2024 12:00:00 AM
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Child Care Teacher (Part-time) - Oak Creek
  • Milwaukee Area Technical College
  • Milwaukee, WI
  • Salary: $20.96 - $26.20 Hourly Location : Oak Creek, WI Job Type: Part-Time 43 Week Job Number: 2023-04745 Division: Ret...
  • 4/22/2024 12:00:00 AM
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Field Development Supervisor (Mutual of Omaha Advisors) Milwaukee, WI (Relocation Assistance Available)
  • Hiring Now!
  • Milwaukee, WI
  • Field Development Supervisor (Mutual of Omaha Advisors) Milwaukee, WI (Relocation Assistance Available) Location: Wiscon...
  • 4/21/2024 12:00:00 AM
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Member Services Coordinator
  • Association Acumen
  • Menomonee Falls, WI
  • General Summary The Member Services Coordinator is a key relationship conduit between the association and professionals ...
  • 4/20/2024 12:00:00 AM
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About Milwaukee, Wisconsin

Milwaukee lies along the shores and bluffs of Lake Michigan at the confluence of three rivers: the Menomonee, the Kinnickinnic, and the Milwaukee. Smaller rivers, such as the Root River and Lincoln Creek, also flow through the city. Milwaukee's terrain is sculpted by the glacier path and includes steep bluffs along Lake Michigan that begin about a mile (1.6 km) north of downtown. In addition, 30 miles (48 km) southwest of Milwaukee is the Kettle Moraine and lake country that provides an industrial landscape combined with inland lakes. According to the United States Census Bureau, the city has ...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Customer Retention Supervisor jobs
$59,205 to $85,000
Milwaukee, Wisconsin area prices
were up 1.8% from a year ago
View detail

What does a Customer Retention Supervisor do?

Customer Retention Supervisor in Elyria, OH
It is not hard to see the relationship between trust and customer retention.
December 24, 2019
Customer Retention Supervisor in New London, CT
Have you worked as a Customer Retention Supervisor before? Tell the CareerBliss community what you thought about your salary.
February 11, 2020
Customer Retention Supervisor in Carson City, NV
Leads a team of outbound Customer Retention Reps ensures delivery of all customer retention goals, manages hourly, daily, monthly goals, drives efficiencies, and overall performance levels.
January 23, 2020