Customer Retention Supervisor jobs in Moline, IL

Customer Retention Supervisor supervises a staff of customer service representatives that process orders, prepare correspondence, and fulfill needs of existing customers that are at risk of cancelling services or orders. Addresses complaints with the goal of increasing satisfaction and securing renewals or saves. Being a Customer Retention Supervisor offers discounts or special deals as needed and within pre-established limits. May require a bachelor's degree in area of specialty. Additionally, Customer Retention Supervisor typically reports to a supervisor or manager. The Customer Retention Supervisor supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. Thorough knowledge of functional area under supervision. To be a Customer Retention Supervisor typically requires 3 years experience in the related area as an individual contributor. (Copyright 2024 Salary.com)

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Customer retention
  • Arona Home Essentials
  • Moline, IL FULL_TIME
  • Arona Home Essentials has a long legacy as an industry leader, with continued growth regardless of the economy in the Rent-to-own industry.

    We are built on a foundation of excellence, customer focus, quality products and services. We are dedicated to building a diverse community, one where employees feel a sense of belonging, and are valued for their contributions.

    We currently operate 55 stores in 13 states, including Puerto Rico. We are looking to hire a CUSTOMER RETENTION ASSOCIATE to join Team Arona! Visit us online at https : / / aronarents.com

    You will have comprehensive benefits package that includes :

    • Paid time off including vacation days, personal days, and holidays.
    • Ongoing training and development - we promote within.
    • Unlimited Bonus & Commission opportunities paid monthly.
    • Five-day work week!
    • Company paid Life Insurance and Long-Term Disability Insurance
    • Medical, Dental, Vision, Life Insurance and Short-Term Disability
    • 401(k) with a company match

    Job Duties

    • Responsible for assisting the Customer Accounts Department with lease agreement renewals.
    • Act as a customer counselor by discussing benefits of timely lease agreement renewal payments.
    • Collect Revenues and Protect Company Assets.
    • Contact customers directly who have not paid their Lease agreement(s).
    • Contact customers over the phone and through field visits.
    • Maintain and update customer database.
    • Assist with merchandise returns and customer deliveries up to 5-25 hours per week.
    • Assist in the field when necessary.

    Position Requirements

    • Good communication and interpersonal relationship skills.
    • Position routinely requires lifting, loading, and "dollying" merchandise 50-300 pounds.
    • Maintain professional appearance.
    • Must be 21 years of age or older.
    • Good driving skills with the ability to legally drive the company truck.
    • Bi-lingual is a PLUS!

    Customer Retention Associate must have a satisfactory MVR (driving record), D.O.T. physical / certification in states that require it, a valid Driver's License and comply with the Arona Home Essentials Driver Qualification Policy.

    All Customer Retention Associates must pass a drug screen and criminal background investigation before beginning employment.

    EEOC Statement

    Arona Home Essentials is an Equal Opportunity Employer

    Last updated : 2024-03-08

  • 18 Days Ago

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Customer Retention Manager
  • Arona Home Essentials
  • Moline, IL FULL_TIME
  • Arona Home Essentials has a long legacy as an industry leader, with continued growth regardless of the economy. We are built on a foundation of excellence, customer focus, quality products and service...
  • 2 Days Ago

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Customer Retention Associate
  • Arona Home Essentials
  • Moline, IL FULL_TIME
  • Arona Home Essentials has a long legacy as an industry leader, with continued growth regardless of the economy in the Rent-to-own industry. We are built on a foundation of excellence, customer focus, ...
  • 2 Days Ago

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Dock Supervisor - Full Time
  • Dohrn Transfer -Dock Supervisor
  • Falls, IL FULL_TIME
  • Dock Supervisor - Full Time Apply Now Description/Job Summary Dohrn Transfer is a leading Midwest LTL Carrier providing less-than-truckload, truckload, and value-added services throughout our 10-state...
  • Just Posted

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Human Resources Specialist-Retention & Recruitment
  • SAL Community Services
  • Moline, IL FULL_TIME
  • Human Resources Specialist-Recruitment & Retention BASE WAGE $21.63-$23.80 per hour based on education and experience. JOB TYPE Full-Time DESCRIPTION Join our growing Human Resources team! SAL Communi...
  • 24 Days Ago

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Human Resources Specialist – Recruitment and Retention
  • MRA Recruiting Services
  • Moline, IL FULL_TIME
  • SAL Community ServicesHuman Resources Specialist-Recruitment & RetentionMoline, ILAPPLY HEREJoin our growing Human Resources team! SAL Community Services connects the community to services that ensure...
  • 13 Days Ago

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0 Customer Retention Supervisor jobs found in Moline, IL area

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Alverno CNA FT Days
  • Trinity Health
  • Clinton, IA
  • Employment Type: Full timeShift: 12 Hour Day Shift Description: We are looking for energetic, caring, and compassionate ...
  • 3/28/2024 12:00:00 AM

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Internal Revenue Agent (Reviewer - Examiner) 12 MONTH ROSTER - AMENDED
  • Department Of The Treasury
  • Davenport, IA
  • Duties WHAT IS THE WHISTLEBLOWER OFFICE (WBO) DIVISION? A description of the business units can be found at: https://www...
  • 3/27/2024 12:00:00 AM

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Territory Manager
  • Vestis
  • East Moline, IL
  • OVERVIEW: The Territory Manager has responsibility of an assigned service territory with direct supervision of route rep...
  • 3/26/2024 12:00:00 AM

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Account Director
  • EMCOR Facilities Services
  • Davenport, IA
  • About Us: EMCOR Facilities Services (EFS), an EMCOR core business, services over 1 billion square feet of commercial spa...
  • 3/26/2024 12:00:00 AM

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Dentist
  • Delta Companies
  • Davenport, IA
  • COMPENSATION AND BENEFITS Dentist (DDS) Experiential Based Salary up to $230,000 $50,000 Retention Bonus 20 Days PTO + P...
  • 3/26/2024 12:00:00 AM

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Assistant Swimming Coach / Pool Manager
  • Augustana College
  • Rock Island, IL
  • Job Description: Overview: Is responsible for assisting in the overall management of the College's men's and women's swi...
  • 3/25/2024 12:00:00 AM

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Outpatient Mental Health Therapist
  • Bethany for Children & Families
  • Davenport, IA
  • Job Description Job Description Description: Outpatient Mental Health Therapist (with sign-on bonus!) Bethany is seeking...
  • 3/25/2024 12:00:00 AM

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Food Service Director
  • Aramark
  • Moline, IL
  • Job Description The Food Service Director is a management position responsible for developing and executing dining solut...
  • 2/14/2024 12:00:00 AM

Moline (/moʊˈliːn/ moh-LEEN) is a city located in Rock Island County, Illinois, United States. With a population of 43,977 in 2010, it is the largest city in Rock Island County. Moline is one of the Quad Cities, along with neighboring East Moline and Rock Island in Illinois and the cities of Davenport and Bettendorf in Iowa. The Quad Cities have an estimated population of 381,342. The city is the ninth-most populated city in Illinois outside the Chicago Metropolitan Area. The corporate headquarters of Deere & Company is located in Moline, as was Montgomery Elevator, which was founded and head...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Customer Retention Supervisor jobs
$55,295 to $79,387
Moline, Illinois area prices
were up 1.3% from a year ago

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