Customer Retention Supervisor jobs in Murrieta, CA

Position Information

The UCR College Corps (Program) is part of the #CaliforniansForAll Governor’s initiative which provides approximately 150 college students (College Corps Fellows) at UCR with opportunities to support and learn from organizations working in three priority areas : K-12 Education, Climate Action and Food Insecurity.

At UCR, College Corps will be a partnership with California Volunteers; University of California, Riverside (UCR); City of Riverside, and the Riverside Unified School District and funded via contributions from each partner.

Under the guidance of an Assistant Director (AD), the Fellow Retention Specialist (FRS) maintains a critical role to communicate and monitor retention activities of College Corps Fellows.

Responsibilities include the annual recruitment and onboarding of College Corps Fellows; collecting, organizing, and analyzing data on Fellow retention;

and communicating and assisting with Fellow retention meetings and program activities. The FRS builds rapport and relationships with College Corps Fellows to ensure they are actively serving and making timely progress towards their contract total by their end date.

The AD will provide the FRS guidance and direction on recruitment and retention priorities, the FRS will brief the AD on attendance and data trends indicative of Fellow retention patterns.

This position is grant funded, starting in July 2024 and expected to run through July 2026 with a possibility of extension based on continued availability of funding, program performance, and program needs.

The full salary range for the Fellow Retention Specialist position is $20.06 to $32.81 per hour. However, the expected budget for this position is up to $20.

24 per hour. We base salary offers on a variety of considerations, such as education, licensure and certifications, experience, and other business and organizational needs.

Applicants must have current work authorization when accepting a UCR staff position. Currently, we are unable to sponsor or take over sponsorship of an employment Visa for staff.

As a university employee, you will be required to comply with all applicable University policies and / or collective bargaining agreements, as may be amended from time to time.

Federal, state, or local government directives may impose additional requirements.

Education

Education Requirements

• Coursework or work experience in related area. (Required)
• Continuing education in related field. (Required)

Experience Requirements

0 - 1 years of related experience. (Required)

Minimum Requirements

Experience using business software systems in the completion of work assignments; i.e., Word, Excel, Access, PowerPoint. Knowledge or experience in program content and objectives.

Knowledge of how to deliver educational programs in a variety of settings. Basic effective reading, verbal, written communications and presentation skills to interact with individuals from diverse backgrounds.

Organizational skills to develop a project plan, monitor plans against established deadlines, and review and analyze results.

Ability to maintain positive interactions with others and work cooperatively.

Additional Information

In the Heart of Inland Southern California, UC Riverside is located on nearly 1,200 acres near Box Springs Mountain in Southern California;

the park-like campus provides convenient access to the vibrant and growing Inland region. The campus is a living laboratory for the exploration of issues critical to growing communities' air, water, energy, transportation, politics, the arts, history, and culture.

UCR gives every student, faculty and staff member the resources to explore, engage, imagine and excel.

UC Riverside is recognized as one of the most ethnically diverse research universities in the country boasting several key rankings of which we are extremely proud.

• UC Riverside is proud to be ranked No. 12 among all U.S. universities, according to Money Magazine's 2020 rankings, and among the top 1 percent of universities worldwide, according to the 2019-20 Center for World University rankings.
• UC Riverside is the top university in the United States for social mobility. - U.S. News 2020
• UCR is a member of the University Innovation Alliance, the leading national coalition of public research universities committed to improving student success for low-income, first-generation, and students of color.
• Among top-tier universities, UC Riverside ranks No. 2 in financial aid. - Business Insider 2019
• Ranked No. 2 in the world for research, UCR's Department of Entomology maintains one of the largest collections of insect specimens the nation.
• Center for World University Rankings
• UCR's distinguished faculty boasts 2 Nobel Laureates, and 13 members of the National Academies of Science and Medicine.

The University of California is an Equal Opportunity / Affirmative Action Employer with a strong institutional commitment to the achievement of excellence and diversity among its faculty and staff.

For information about our generous employee benefits package, visit :

Employee Benefits Overview

Last updated : 2024-04-24