Customer Retention Supervisor jobs in Norfolk, VA

Customer Retention Supervisor supervises a staff of customer service representatives that process orders, prepare correspondence, and fulfill needs of existing customers that are at risk of cancelling services or orders. Addresses complaints with the goal of increasing satisfaction and securing renewals or saves. Being a Customer Retention Supervisor offers discounts or special deals as needed and within pre-established limits. May require a bachelor's degree in area of specialty. Additionally, Customer Retention Supervisor typically reports to a supervisor or manager. The Customer Retention Supervisor supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. Thorough knowledge of functional area under supervision. To be a Customer Retention Supervisor typically requires 3 years experience in the related area as an individual contributor. (Copyright 2024 Salary.com)

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Full Time Customer Retention Agent
  • Life Protect 24 7 Inc
  • Norfolk, VA FULL_TIME
  •  
    Your mission is helping others. 

    Your passion is sales. 
    Nice to meet you.


    Life Protect 24/7 is an inbound sales call center searching for full-time self-motivated, high performing individuals with a desire to advocate for others, challenge themselves, and become leaders in sales. If this sounds like you, you are a great candidate for our Rentention Department.

    Available Schedules/Shifts: 

    Schedule:

    • 9am-7pm Monday,

    • 10am-7pm Tuesday - Friday, and

    • 9am-5pm every other Saturday

    How will you do that?

    Here at Life Protect 24/7, we provide medical security alert devices to those in need. You will receive calls from a variety of customers who are trying to get connected with a medical, billing, or health related business. This creates an opportunity to share our device with those who may need it and not even know it! Our devices support the rescue of over 5,000 lives every month.

    Retention Agents are the heartbeat of our culture – enthusiastic representatives of our company and advocates for our clients. Our upbeat call center work culture promotes development and individual training, games, incentives, and opportunities for advancement to help develop and solidify necessary sales skills. Retention Agents will effectively educate exsiting customers about the importance of keeping product while bringing integrity and customer satisfaction to every interaction. Building rapport and establishing relationships with our customers is achieved by genuinely listening, identifying needs, communicating with clarity, and providing solutions to their questions and concerns.  


    What we offer:  

    • Competitive Pay

    • Weekly Pay

    • Paid Training

      • Full Time Training: Monday-Friday 4pm-10pm

    • Paid OT on Saturdays

    • Paid Time Off

    • Medical, Dental, Vision, AD&D, and Life Insurance

    • HSA Options

    • 401k with Company Match

    • Employee Development Program

    • Employee Product Discount

    • Beautiful Call Center Work Space

    • Convenient access to walking trails and Norfolk Premium Outlets

     

    What you offer:

    • Must be at least 18 years of age

    • High school diploma or equivalent

    • Sales experience and/or call center environment experience

    • Strong communication skills (verbal, written, and interpersonal)

    • A customer focused approach with adaptability to new situations 

    • Ability to multitask, prioritize and manage time 

    • Motivation, and desire to achieve powered by YOU!


    Pay: $16.50 HR plus commission; earning potential for motivated representatives $44,000 with commissions

    • Positions start at $16.50


    Choose from one of the Available Schedules/Shifts: 

    Schedule:

    • 9am-7pm Monday,

    • 10am-7pm Tuesday - Friday, and

    • 9am-5pm every other Saturday


    If this sounds like the spot for you, and you meet our qualifications, we invite you to apply and bring your skills and charisma to our table.

    Glad we met!


    We are an equal opportunity employer and considers all qualified applicants equally without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability status. We are an E-Verify company.


    Job Type: Full-time

    After applying a recruiter will reach out ot in 2-3 business days via email or phone. 


  • 1 Month Ago

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Physician Recruitment & Retention Manager
  • Sentara
  • Norfolk, VA FULL_TIME
  • Sentara Physician Recruitment is hiring a Physician Recruitment and Retention Manager.Position Summary: The physician recruitment manager leads a team to achieve the goals for recruitment of physician...
  • 12 Days Ago

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Insurance Sales and Retention No License Needed
  • Dorband Allstate Insurance
  • Norfolk, VA FULL_TIME
  • Thank you for taking the time and interest in our Insurance Family. We are looking to grow in all areas of employment. Don't have an insurance license, that's OK, we have a 2 week paid per-licensing c...
  • 1 Day Ago

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Insurance Sales and Retention No License Needed
  • Allstate Insurance Agency - Keith Dorband
  • Norfolk, VA FULL_TIME
  • Thank you for taking the time and interest in our Insurance Family. We are looking to grow in all areas of employment. Don't have an insurance license, that's OK, we have a 2 week paid per-licensing c...
  • 18 Days Ago

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Supervisor
  • GDI Services Inc US
  • Woodville, NC FULL_TIME
  • GDI Services, Inc., one of the leading providers of quality facility management services for manufacturing & industrial, distribution, healthcare, commercial, and educational facilities is in need of ...
  • 10 Days Ago

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Child Care Assistant 500 Sign on Bonus plus up to 1750 in Retention Bonus
  • Commander, Navy Installations
  • Portsmouth, VA OTHER
  • CYP Assistants work directly with children and youth, keeping them actively engaged, well-cared for, and safe while participating in the CYP. The CYP Assistant's day includes helping children develop ...
  • 12 Days Ago

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0 Customer Retention Supervisor jobs found in Norfolk, VA area

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Senior Associate Vice President of Diversity and Inclusion
  • Eastern Virginia Medical School
  • Norfolk, VA
  • Eastern Virginia Medical School invites applications from experienced diversity and inclusion leaders for the position o...
  • 3/28/2024 12:00:00 AM

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General Manager Operations
  • Premier Staffing Solution
  • Norfolk, VA
  • Position Summary: The Marine HR will supervise crewing agents and marine personnel department daily operations; coordina...
  • 3/28/2024 12:00:00 AM

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Internal Revenue Agent (Compliance Automation Specialist - Examiner) 12 MONTH ROSTER (Amended)
  • Department Of The Treasury
  • Norfolk, VA
  • Duties WHAT IS THE SMALL BUSINESS/SELF EMPLOYED (SBSE) DIVISION? A description of the business units can be found at: ht...
  • 3/28/2024 12:00:00 AM

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Internal Revenue Agent (Computer Audit Specialist (CAS) - Examiner) 12 MONTH ROSTER AMENDED
  • Department Of The Treasury
  • Norfolk, VA
  • Duties WHAT IS THE LARGE BUSINESS & INTERNATIONAL (LB&I) DIVISION? A description of the business units can be found at: ...
  • 3/28/2024 12:00:00 AM

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Internal Revenue Agent (Fed State Local Gvmt Spec - Examiner) 12 MONTH ROSTER AMENDED
  • Department Of The Treasury
  • Norfolk, VA
  • Duties WHAT IS THE TAX EXEMPT & GOVERNMENT ENTITIES (TE/GE) DIVISION? A description of the business units can be found a...
  • 3/27/2024 12:00:00 AM

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Internal Revenue Agent (Senior Revenue Agent - Examiner) - 12 MONTH ROSTER
  • Department Of The Treasury
  • Norfolk, VA
  • Duties WHAT IS THE SMALL BUSINESS SELF-EMPLOYED (SB/SE)DIVISION? A description of the business units can be found at: ht...
  • 3/27/2024 12:00:00 AM

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Employment Specialist
  • VersAbility Resources Inc.
  • Hampton, VA
  • We are seeking a dedicated and experienced Employment Specialist to join our team. As an Employment Specialist, you will...
  • 3/26/2024 12:00:00 AM

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Senior Civil Engineer - Ports & Maritime (Norfolk)
  • Burns & McDonnell
  • Norfolk, VA
  • Description It's a great time to be a Ports and Maritime senior engineer at Burns & McDonnell. Experienced senior civil ...
  • 3/25/2024 12:00:00 AM

According to the United States Census Bureau, the city has a total area of 96 square miles (250 km2), of which 54 square miles (140 km2) is land and 42 square miles (110 km2) (43.9%) is water. Norfolk is located at 36°55′N 76°12′W / 36.917°N 76.200°W / 36.917; -76.200 (36.8857° N, 76.2599° W) The city is located at the southeastern corner of Virginia at the junction of the Elizabeth River and the Chesapeake Bay. The Hampton Roads Metropolitan Statistical Area (officially known as the Virginia Beach-Norfolk-Newport News, VA-NC MSA) is the 37th largest in the United States, with an estimated...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Customer Retention Supervisor jobs
$55,910 to $80,271
Norfolk, Virginia area prices
were up 1.2% from a year ago

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