Customer Retention Supervisor jobs in Pueblo, CO

Customer Retention Supervisor supervises a staff of customer service representatives that process orders, prepare correspondence, and fulfill needs of existing customers that are at risk of cancelling services or orders. Addresses complaints with the goal of increasing satisfaction and securing renewals or saves. Being a Customer Retention Supervisor offers discounts or special deals as needed and within pre-established limits. May require a bachelor's degree in area of specialty. Additionally, Customer Retention Supervisor typically reports to a supervisor or manager. The Customer Retention Supervisor supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. Thorough knowledge of functional area under supervision. To be a Customer Retention Supervisor typically requires 3 years experience in the related area as an individual contributor. (Copyright 2024 Salary.com)

Recently Added Customer Retention Supervisor jobs

S
Retention and Persistence Coordinator
  • State of Colorado
  • Pueblo, CO FULL_TIME
  • The PACK Center at Colorado State University Pueblo is dedicated to the University’s Vision and to providing accurate, responsive, and respectful service to students that fosters increased matriculation, retention, and student persistence to graduation.

    The main function of the PACK Center is to ensure that students receive a positive and holistic experience during their academic career with regard to advising, policies, coursework, career exploration, and extracurricular activities. The department seeks to provide students with a smooth transition into higher education via personal and regular contact so that they do well academically and socially and stay enrolled at CSU Pueblo.This position coordinates retention, outreach, and support activities with the purpose of increasing the matriculation, retention, and persistence of students who’s GPA has fallen below a 2.0. The Retention and Persistence Coordinator contributes to the coordinating, developing, and monitoring of progress of at-risk students with the goal of helping them return to good academic standing.

    This position is funded by two renewable Title V La Gente and La Calle Department of Education grants. Continuation of the position is contingent on renewal of funding and University fiscal sustainability.


    Primary Duties
    Case Management
    • Coordinate and manage a caseload of students who are on academic probation, academic watch, or academic warning, or who are admitted or re-admitted on probation/watch/warning. Meet individually with students to develop structured Student Success Plans to help them return to good academic standing.
    • Utilize enrollment management systems to track academic progress, provide academic interventions, and make referrals when necessary. This includes regular usage of Slate, Banner, DARS, Starfish, BlackBoard, etc.
    • Conduct individualized follow-up sessions to assist students with identifying what caused their GPA to drop below a 2.0, calculate estimated GPA to return to good academic standing, review the student’s financial aid Satisfactory Academic Status (SAP) and assist with SAP appeal letters.
    • Utilize the Universities Early Alert System (Starfish) in a timely manner to remain informed regarding students’ academic progress and facilitate intervention based on issues and concerns reported by their instructors.
    • Facilitate student connections with other departments on campus including Admissions, the Career Center, Peer Mentors, Financial Aid, Counseling Center, tutoring, and all other student-serving departments.
    • Assist with staffing Enrollment Management events including, Enrollment Extravaganzas, Discover Days, High School Visits, New Student and Transfer Orientation, and other enrollment initiatives.
    • Maintain student files, records, and data in accordance with federal, state, system, and college operating policies and protocols, and stay current on applicable laws, policies and procedures (e.g. FERPA, Title V, and the Code of Federal Regulations).
    Program Coordination
    • Collect data on caseload of probation/watch/warning students. Generate end-of- semester and annual reports based on student success, persistence, and retention. Run semester reports and coordinate communication to students, staff, and faculty.
    • Update student status in Banner to reflect accurate academic standing
    • Maintain and update program documents and forms utilized by coordinator and student.
    Ancillary Duties
    • Other duties as assigned and professional development
    • Serve on the SAP Appeals Committee
    Salary:
    $45,000Minimum Qualifications
    • Bachelor’s degree from a regionally accredited college or university.
    • Experience presenting information both individually and in group settings
    • Experience in a position requiring proficient computer skills, including Microsoft Word, PowerPoint, and Excel
    • Experience in a position requiring excellent communication skills, organizational skills, multitasking skills
    • Experience in a position requiring relationship building and mentoring of students, with attention to detail
    Preferred Qualifications
    • Master’s degree from a regionally accredited institution
    • Experience working successfully in a team environment and with a diverse population of students
    • Experience working with high school or college students
    • Experience advising at an institution of higher education
    • Experience with Family Educational Rights and Privacy Act
    All interested candidates must apply through the on-line application system. No other format of application materials will be accepted.

    Applicants must attach the following documents, in order to be considered for this position: 
    1. a letter of intent (cover letter)
    2. a current resume or CV
    3. unofficial or official transcripts showing degree conferred
    4. current contact information for three professional references either within the on-line application or as an attachment.
    Applications submitted without the required attachments above or an application not completed in its entirety will be considered incomplete and will not move forward in the selection process. Once submitted, applicants will not be able to make changes or add information to their application packet, with the exception of their personal contact and demographic information.

    Early submission of application materials is encouraged. Screening of application materials will begin immediately and continue until the position is filled; applications received by 4 p.m. Wednesday, November 29th, 2023, will receive full consideration.

    About Colorado State University Pueblo
    Colorado State University Pueblo is a comprehensive state university with an enrollment of 4,000 students.  CSU Pueblo provides relevant professional coursework and superior instruction with a small student-to-faculty ratio for an ever-changing global economy. Students can choose from 38 undergraduate programs with 70 fields of study in the College of Science, Technology, Engineering and Mathematics; the Hasan School of Business, the College of Humanities, Arts and Social Sciences; and the College of Health, Education, and Nursing; and 15 graduate programs.
     
     CSU Pueblo is dedicated to interdisciplinary learning and entrepreneurship that elevates our people and our community, creates educational opportunities, fosters unique collaborations, and supports inclusion, access, and affordability as a gateway to the world. CSU Pueblo is equally committed to serving the diverse population of the region; this emphasis is reflected in the demographic characteristics of the student body. Because more than 25 percent of our students are Hispanic, the Federal Government has designated CSU Pueblo a Hispanic Serving Institution.  Besides reflecting our commitment to serve this critically important and rapidly growing segment of the student population, that designation also allows the University to compete for certain federal grant funds to support its ability to better serve all students.  
     
     Among its unique features, CSU Pueblo is one of seven schools in the nation to offer a degree in mechatronics, which combines electrical and mechanical engineering. The Hasan School of Business ranks among the top 15 percent of all business schools internationally with graduate and undergraduate programs in business administration accredited by the AACSB International Board of Directors. The College of STEM houses an undergraduate engineering program that was ranked in the nation's top 100 by U.S. News and World Report.  CSU Pueblo has an ever-changing campus landscape that features a newly renovated Library, a new general academic classroom building, and a newly renovated and expanded student center.
     
     At CSU Pueblo, Student Life offerings have increased significantly with the transition of the campus from a commuter environment to a more traditional collegiate experience.  Competing at the NCAA Division II level, CSU Pueblo is a member of the Rocky Mountain Athletic Conference and offers 22 varsity intercollegiate sports and also has active intramural and club sports teams that allow students to get involved in campus life.

    Colorado State University Pueblo offers a comprehensive benefits package including:
    • Medical Insurance and Prescription Drugs 
    • Dental Insurance 
    • Vision Insurance 
    • Flexible Benefit Plan 
    • Basic Term Life Insurance 
    • Voluntary Term Life and AD&D Insurance 
    • Long-Term Disability Insurance 
    • Employee Assistance Plan (EAP) 
    • Travel Accident Insurance 
    • Voluntary Critical Illness and Accident Insurance 
    • Wellness Incentive Program
    • Annual & Sick Leave 
    • Retirement Plans
    About Pueblo, Colorado 
    The city of Pueblo is a historically and culturally rich, diverse city of more than 100,000, located in the southern part of the state along the Arkansas River near the Wet Mountains and the majestic Sangre de Cristo range. Pueblo enjoys ideal year-round climate with four distinct mild seasons, crisp mountain air and 300 days of sunshine per year. Pueblo attracts outdoor enthusiasts to a full slate of summer and winter recreational activities, encompassing water sports at Lake Pueblo, biking or running along Pueblo's beautiful river trail system, golfing, tennis, hiking or skiing in the mountains to the west.  The region is heavily agricultural, with large and small-scale farming and ranching, and a diverse mix of service, manufacturing, and technology industries.
     
     CSU Pueblo is committed to providing a safe and productive learning and living community. To achieve that goal, we conduct background investigations for all final candidates being considered for employment. Background checks may include, but are not limited to, criminal history (felony and misdemeanor), national sex offender search, and/or motor vehicle history. Candidates who are extended an offer of employment must submit to and pass a background check prior to beginning employment. Some positions depending on the job duties may be required to complete a DMV and/or credit check.
     
    The University reserves the right to check additional references, with prior notification given to the candidate.
     
     Note: The successful candidate must provide official transcripts of academic work completed and, under U.S. Citizenship and Immigration Services regulations, be able to submit evidence of the ability to accept work in the U.S. by the day employment begins.
     
     It is the policy of Colorado State University Pueblo to provide reasonable accommodations for employees and applicants with disabilities.  If you need accommodations, please contact the Office of Human Resources and Institutional Equity at (719) 549-2441 or     hr@csupueblo.edu.
     
     In compliance with the Clery Act of 1990, the University's annual security report is available at: https://www.csupueblo.edu/campus-safety. 
     
     Colorado State University Pueblo is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or veteran status. Additionally, the University complies with all other relevant, federal, state, and local laws regarding employment practices.

  • 20 Days Ago
Apply this Job
S
SUPERVISOR
  • Skechers
  • Marcianise, CO FULL_TIME
  • Descrizione dell'aziendaCon quasi 4000 negozi già aperti in tutto il mondo e molti altri in programma, entrerai a fare parte di uno dei marchi di calzature più importanti e di maggior successo a livel...
  • 5 Days Ago
Apply this Job
E
Casting Supervisor
  • evrazna.com
  • Pueblo, CO FULL_TIME
  • Job Description and Responsibilities:We are seeking a Casting Supervisor to join our Steelmaking team located in Pueblo, Colorado. As a Casting Supervisor, you will be responsible for leading and moti...
  • 8 Days Ago
Apply this Job
C
Recreation Supervisor
  • corecivic
  • Las Animas, CO FULL_TIME
  • $26.01 / per hour.Closing: 07/02/24 At CoreCivic, our employees are driven by a deep sense of service, high standards of professionalism and a responsibility to better the public good. We are currentl...
  • 11 Days Ago
Apply this Job
C
Probation Supervisor
  • Colorado Judicial Branch
  • Walsenburg, CO FULL_TIME
  • Probation Supervisor JOB CODE JD01991 LOCATION Walsenburg / Huerfano County DEPARTMENT Probation SALARY RANGE POSTED 26-Oct-2022 CLOSES 23-Nov-2022 POSITION NUMBER 36612 FTE LEVEL 1.00 POSITION INFORM...
  • Just Posted
Apply this Job
H
Maintenance Supervisor
  • Harsco Corporation
  • Pueblo, CO FULL_TIME
  • Company DescriptionHarsco EnvironmentalHarsco Environmental is the premier provider of material processing and environmental services to the global steel and metals industries. Our onsite mill service...
  • Just Posted
Apply this Job
View All Customer Retention Supervisor Jobs
Salary Company Skills How To Become Job Openings
Filters

Clear All
Filter Jobs By Location
  • Filter Jobs by companies
  • More
Salary Company Skills How To Become Job Openings

0 Customer Retention Supervisor jobs found in Pueblo, CO area

D
Internal Revenue Agent (Examiner) 12 MONTH ROSTER 'AMENDED'
  • Department Of The Treasury
  • Colorado Springs, CO
  • Duties WHAT IS THE SMALL BUSINESS/SELF EMPLOYED (SBSE) DIVISION? A description of the business units can be found at: ht...
  • 4/16/2024 12:00:00 AM
Apply this job
D
Internal Revenue Agent (Special Enforcement Program - Examiner) 12 MONTH ROSTER (Amended)
  • Department Of The Treasury
  • Colorado Springs, CO
  • Duties WHAT IS THE SMALL BUSINESS/SELF EMPLOYED (SBSE) DIVISION? A description of the business units can be found at: ht...
  • 4/16/2024 12:00:00 AM
Apply this job
D
Police Officer
  • Department of Defense
  • Colorado Springs, CO
  • Summary You will serve as a Police Officer (Instructor) for the DEPARTMENT OF THE NAVY. Learn more about this agency Hel...
  • 4/16/2024 12:00:00 AM
Apply this job
B
Project Manager
  • Bristol Bay Construction Holdings LLC
  • Colorado Springs, CO
  • SES Electrical LLC (SEL) is currently expanding and we are looking for a skilled Project Manager to join our dynamic tea...
  • 4/16/2024 12:00:00 AM
Apply this job
C
Assistant Professor Exercise Science, Physical Education and Recreation
  • Colorado State
  • Pueblo, CO
  • Assistant Professor Exercise Science, Physical Education and Recreation Print (https://www.governmentjobs.com/careers/co...
  • 4/14/2024 12:00:00 AM
Apply this job
T
Manager, Sales
  • T. Rowe Price
  • Colorado Springs, CO
  • There is a place for you at T. Rowe Price to grow, contribute, learn, and make a difference.? We are a premier?asset?man...
  • 4/14/2024 12:00:00 AM
Apply this job
G
Service Manager needed at the Mae on Cascade
  • Griffis/Blessing, Inc.
  • Colorado Springs, CO
  • **Service Manager needed at the Mae on Cascade** * Full Time * Posted 1 day ago **Griffis/Blessing, Inc.** **Job Posting...
  • 4/12/2024 12:00:00 AM
Apply this job
View All Customer Retention Supervisor Jobs

About Pueblo, Colorado

Pueblo /ˈpwɛbloʊ/ is a home rule municipality that is the county seat and the most populous city of Pueblo County, Colorado, United States. The population was 106,595 in 2010 census, making it the 267th most populous city in the United States and the 9th largest in Colorado. Pueblo is the heart of the Pueblo Metropolitan Statistical Area, totaling over 160,000 people and an important part of the Front Range Urban Corridor. As of 2014, Pueblo is the primary city of the Pueblo–Cañon City combined statistical area (CSA) totaling approximately 208,000 people, making it the 134th largest in the nat...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Customer Retention Supervisor jobs
$57,656 to $82,777
Pueblo, Colorado area prices
were up 2.3% from a year ago
View detail

What does a Customer Retention Supervisor do?

Customer Retention Supervisor in Elyria, OH
It is not hard to see the relationship between trust and customer retention.
December 24, 2019
Customer Retention Supervisor in New London, CT
Have you worked as a Customer Retention Supervisor before? Tell the CareerBliss community what you thought about your salary.
February 11, 2020
Customer Retention Supervisor in Carson City, NV
Leads a team of outbound Customer Retention Reps ensures delivery of all customer retention goals, manages hourly, daily, monthly goals, drives efficiencies, and overall performance levels.
January 23, 2020