Customer Retention Supervisor jobs in Richmond, VA

Tom Leonard's Farmers Market is a family owned and operated food store in Richmond, VA, specializing in Fresh and Local Produce, Meats, Seafood, Bakery, and Dairy items. Among our many accolades, we have been ranked as the #1 place to get Produce in Richmond for almost 15 years in a row!!

Tom Leonard's Attitude:

• Be a Team Member: Able to work a flexible schedule including mornings, nights, weekends, and holidays as needed.Hardworking, Fun, and Exciting Supervisor/manager to join our Front End team here at the store.Collaborates with other associates to build a strong Front End team; communicating with the members of the team; and being flexible to the needs of the business to work in other areas.
• Be an Owner: Ensures commitment to operational excellence, maintaining work area according to company policies and procedures; assisting Customers with purchasing decisions; and ensuring merchandise is properly labeled, stored, Identified, and rung up in accordance with company policies and procedures.
• Be a Talent Ambassador: Being an advocate for the department and the club by valuing the Customers experience at check out and modeling high quality service and products; executing the basics at highest possible level of quality; and exhibiting energy, commitment, and passion for the work.
• Completes work assignments and priorities by using policies, data, and resources; collaborating with managers, co-workers, customers, and other business partners; identifying priorities, deadlines, and expectations; carrying out tasks; communicating progress and information; determining and recommending ways to address improvement opportunities; and adapting to and learning from change, difficulties, and feedback.

• Able to work a flexible schedule including mornings, nights, weekends, and holidays as needed.

• Standing on your feet and occasional lifting.

Responsibilities:

• Prioritizing department activities while managing interruptions and attending to details to complete tasks within deadlines is a must.
• Additionally they are responsible for operating the customer service desk function, answering the store telephone, checking emails/voicemails daily!
• Making sure cashiers are ringing up customers CORRECTLY and quickly.
• Cross-training to help other departments, such as stocking, required.
• Ordering supplies, equipment, to ensure that all customers have a fast & smooth experience.

If you think you're the one for the job, don't hesitate to contact us today! We can't wait to meet you!

Job Type: Part Time (about 30 hours per week)

Job Type: Full-time

Pay: From $16.00 per hour

Benefits:

• Flexible schedule
• Paid time off

Shift:

• Day shift
• Evening shift
• Morning shift

Weekly day range:

• Every weekend
• Monday to Friday

Experience:

• Customer Service: 1 year (Required)
• Retail Management: 1 year (Preferred)

Work Location: In person