Customer Retention Supervisor supervises a staff of customer service representatives that process orders, prepare correspondence, and fulfill needs of existing customers that are at risk of cancelling services or orders. Addresses complaints with the goal of increasing satisfaction and securing renewals or saves. Being a Customer Retention Supervisor offers discounts or special deals as needed and within pre-established limits. May require a bachelor's degree in area of specialty. Additionally, Customer Retention Supervisor typically reports to a supervisor or manager. The Customer Retention Supervisor supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. Thorough knowledge of functional area under supervision. To be a Customer Retention Supervisor typically requires 3 years experience in the related area as an individual contributor. (Copyright 2024 Salary.com)
Automotive Customer Relations Manager/Retention Specialist
Busy San Antonio dealership is looking for a Customer Relations Manager with automotive experience. We are looking for a candidate with a "Can Do" attitude that will take charge and get things done! If you have the experience, organizational skills and know how to make it happen we want to talk to YOU! This is a key role in our dealership and your impact greatly affects our reputation, customer experience and retention!
Job Requirements:
The right candidate will enjoy working in a fast paced environment.
We work hard but we have fun! We believe that our people are our greatest asset! This job focuses on our culture and ways to continuously improve for both our internal and external customers. If you have the automotive expertise and are driven we want to talk to you!
Compensation and Benefit Plan commensurate with experience. Please submit your resume for consideration.
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0 Customer Retention Supervisor jobs found in San Antonio, TX area