Customer Retention Supervisor jobs in Seattle, WA

Customer Retention Supervisor supervises a staff of customer service representatives that process orders, prepare correspondence, and fulfill needs of existing customers that are at risk of cancelling services or orders. Addresses complaints with the goal of increasing satisfaction and securing renewals or saves. Being a Customer Retention Supervisor offers discounts or special deals as needed and within pre-established limits. May require a bachelor's degree in area of specialty. Additionally, Customer Retention Supervisor typically reports to a supervisor or manager. The Customer Retention Supervisor supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. Thorough knowledge of functional area under supervision. To be a Customer Retention Supervisor typically requires 3 years experience in the related area as an individual contributor. (Copyright 2024 Salary.com)

T
Customer Retention Specialist
  • Trupanion
  • Seattle, WA FULL_TIME
  • Company DescriptionTrupanion is a leading provider of medical insurance for cats and dogs in North America. Our mission is to help loving, responsible pet owners budget and care for their pets. At Trupanion, we offer a collaborative, casual, and pet-friendly environment where everyone is encouraged to be themselves.Join Our Retention Team: Meaningful work impacting pets' lives!Job DescriptionDo you love cats and dogs? Are you looking for a career in a high-growth industry that helps pets? Trupanion is seeking a highly motivated and dedicated Customer Retention Specialist to join the team! In this position, you will work with current members requesting to cancel their policy - investigating and problem-solving for solutions to retain them as members.We're looking for those that thrive in engaging with customers, are comfortable navigating complex situations, investigating, problem-solving, and taking action in the moment. In this role, you will build real-life connections, and help educate members on the unparalleled lifetime value and importance of having a pet protected by us.What you will do (The Role):Provide an exceptional experience for current Trupanion members requesting to cancel their policy through inbound phone calls in a remote or hybrid call center environmentGenuinely listen, investigate, and find the path to retaining members that request to cancel their policy.Handle sensitive, emotionally charged situations with empathy and care, exemplifying Trupanion valuesUtilize multiple systems simultaneouslyQuickly adapt to changes in procedure in a high-growth environmentWhat you'll need (Qualifications):1 year of successful Customer Retention experience in a fast-paced call center1 year of customer service experienceProven ability to implement retention strategies that retain customersExperience using and learning complex computer systemsFluency in French or Spanish is a plusWork Environment:Property and Casualty licensing: There is a $1500 sign-on bonus for currently licensed candidates. If you are not licensed, Trupanion provides coursework and paid study time during the first three weeks of P&C training for all states in the US aside from Florida & Georgia. If you enjoy a mix of on-site and remote work, you may choose to have a hybrid schedule in our Seattle office. You must be able to connect to the internet through hard-wire Ethernet.Schedule:This is a full-time position with 8-hour shifts, 5 days a week. While schedules are set without rotation, this position requires working both weekend days with shifts between the hours of 6:00 AM PST - 7:00 PM PST.During four weeks of training, employees work Monday- Friday between 8:00 AM PST - 5:00 PM PST.CompensationThe pay range for this position is $23.00/hour on a full-time schedule. Along with the hourly pay, Trupanion employees may be eligible for uncapped monthly bonuses based on individual performance.Trupanion may also provide Restricted Stock Units, which vest over 4 years.Additional InformationAll your information will be kept confidential according to EEO guidelines.Benefits and Perks:Full medical, dental, and vision benefits at no cost to the employeeFour weeks of paid time off and 9 paid float holidays (you can decide which days are most important to you!)Five-week sabbatical after five years of employmentOpen, casual, pet-friendly, and fun office environmentFree medical health insurance for your pet (1 dog or cat)Paid time off to volunteer at nonprofit organizationsSeattle Office Amenities: Free on-site gym, free dog walking services for office pets during business hours, free parking, and paid ORCA cards.For more information about Trupanion, visit https://trupanion.com/aboutLearn more about how Trupanion has revolutionized our industry and the reimbursement model: https://www.youtube.com/watch?v=vdWZ4KHiPTQTrupanion is an equal-opportunity employer and embraces diversity. We are committed to building a team that represents a variety of backgrounds, abilities, perspectives, and skills.We will ensure that individuals are provided reasonable accommodation to participate in the job application or interview process, perform essential job functions, and receive other benefits and privileges of employment. Please contact us to request accommodations.
  • 13 Days Ago

F
Front Office Services Supervisor Person
  • Front Office Services Supervisor Person
  • Seattle, WA FULL_TIME
  • As an Office Service Person, you’ll be in charge of supporting copy/print duties, take incoming mail to the right office/department, scheduling conference rooms/guest office space, answering phones, r...
  • 4 Days Ago

M
Customer service supervisor
  • Marshall Retail Group
  • Seattle, WA FULL_TIME
  • Want to be part of a FANTASTIC , fast paced team? If so, you are invited to join our team! We have a limited number of openings for Customer Service Associates for our amazing location, Soda Pop, insi...
  • 1 Day Ago

F
Connected Customer Supervisor
  • Floor & Decor
  • Seattle, WA FULL_TIME
  • Pay Range$21.75 - $29.35Purpose:The Connected Customer Supervisor is a Floor & Decor supervisor responsible for managing a dynamic team of customer service associates. This role will oversee the proce...
  • 2 Days Ago

K
Customer service supervisor
  • KOHLS
  • Seattle, WA FULL_TIME
  • Pay range : $29.95 At Kohls our strategy is to become the most trusted retailer of choice for the active and casual lifestyle. Be part of a team culture that values diversity and inclusion, works hard...
  • 16 Days Ago

S
Director of Student Retention
  • Seattle Colleges
  • Seattle, WA FULL_TIME
  • Position Summary North Seattle College is looking to hire a Director of Student Retention to support the District's Seattle Promise department. Salary Range for this position is $82,348.00 to $98,034....
  • 3 Days Ago

Filters

Clear All

  • Filter Jobs by companies
  • More

0 Customer Retention Supervisor jobs found in Seattle, WA area

P
Operations Manager
  • Pacific Dental Services
  • Seattle, WA
  • Description: Now is the time to join SLU Dental Group. You will have opportunities to learn new skills from our team of ...
  • 3/29/2024 12:00:00 AM

P
Legal Call Center Intake Representative for busy Eastside Law Firm
  • Phillips Law Firm
  • Woodinville, WA
  • Job Description Job Description Looking to get out of Telemarketing? Tired of Knocking on doors? Start a career in the l...
  • 3/28/2024 12:00:00 AM

C
Medicare Product Program Manager
  • CHPW
  • Seattle, WA
  • Who we are Community Health Plan of Washington is an equal opportunity employer committed to a diverse and inclusive wor...
  • 3/28/2024 12:00:00 AM

Y
Member Services Representative
  • YMCA of Pierce and Kitsap Counties
  • Silverdale, WA
  • The YMCA of Pierce and Kitsap Counties is seeking aMember Services Representativeto join our team! The YMCAfocuses on em...
  • 3/27/2024 12:00:00 AM

S
Patient Services Coordinator (Everett, WA)
  • Starkey HearCare
  • Everett, WA
  • At Audibel, a subsidiary of Starkey HearCare, we are setting a new standard for excellence in hearing healthcare with co...
  • 3/27/2024 12:00:00 AM

Y
Member Services Representative
  • YMCA of Pierce and Kitsap Counties
  • Lakewood, WA
  • The YMCA of Pierce and Kitsap Counties is seeking aMember Services Representativeto join our team! The YMCAfocuses on em...
  • 3/27/2024 12:00:00 AM

Y
Member Services Representative
  • YMCA of Pierce and Kitsap Counties
  • Puyallup, WA
  • The YMCA of Pierce and Kitsap Counties is seeking aMember Services Representativeto join our team! The YMCAfocuses on em...
  • 3/27/2024 12:00:00 AM

M
Overnight Front Desk Manager
  • Marriott International
  • Seattle, WA
  • Job Description JOB SUMMARY Entry level management position that is responsible for leading and assisting with the succe...
  • 3/27/2024 12:00:00 AM

Seattle (/siˈætəl/ (listen) see-AT-əl) is a seaport city on the West Coast of the United States. It is the seat of King County, Washington. With an estimated 730,000 residents as of 2018[update], Seattle is the largest city in both the state of Washington and the Pacific Northwest region of North America. According to U.S. Census data released in 2018, the Seattle metropolitan area’s population stands at 3.87 million, and ranks as the 15th largest in the United States. In July 2013, it was the fastest-growing major city in the United States and remained in the Top 5 in May 2015 with an annual...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Customer Retention Supervisor jobs
$65,518 to $94,064
Seattle, Washington area prices
were up 2.8% from a year ago

Customer Retention Supervisor in Elyria, OH
It is not hard to see the relationship between trust and customer retention.
December 24, 2019
Customer Retention Supervisor in New London, CT
Have you worked as a Customer Retention Supervisor before? Tell the CareerBliss community what you thought about your salary.
February 11, 2020
Customer Retention Supervisor in Carson City, NV
Leads a team of outbound Customer Retention Reps ensures delivery of all customer retention goals, manages hourly, daily, monthly goals, drives efficiencies, and overall performance levels.
January 23, 2020