Customer Retention Supervisor supervises a staff of customer service representatives that process orders, prepare correspondence, and fulfill needs of existing customers that are at risk of cancelling services or orders. Addresses complaints with the goal of increasing satisfaction and securing renewals or saves. Being a Customer Retention Supervisor offers discounts or special deals as needed and within pre-established limits. May require a bachelor's degree in area of specialty. Additionally, Customer Retention Supervisor typically reports to a supervisor or manager. The Customer Retention Supervisor supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. Thorough knowledge of functional area under supervision. To be a Customer Retention Supervisor typically requires 3 years experience in the related area as an individual contributor. (Copyright 2024 Salary.com)
Description
This position has primary responsibility for supervising the warehouse team working with the Operations manager and partnering with peer supervisors in order to meet goals and objectives.
Essential Functions Primary responsibility for Warehouse Supervisor
Competencies
Excellent verbal and written communication skills
Solves problems in a collaborative and clear manner
RF Scanners and Warehouse Management System Software
Ability to maintain confidentiality
Knowledge of FDA, DEA, OSHA regulations
Supervisory Responsibility This position has supervisory responsibility for hourly warehouse personnel
Work Environment This job operates in a climate-controlled warehouse setting. This role routinely uses and/or is exposed to material handling and packaging equipment, computers, handheld scanners, etc. Must be able to sit, stand, walk for 8 hours per day. Must be able to repetitively lift up to 50 lbs
Position Type/Expected Hours of Work This is a full-time position. Days and hours of work are Monday through Friday during day shift hours. Evening and weekend overtime work may be required as job duties demand.
Travel Limited travel may be required for training activities
AAP/EEO Statement R&S Solutions, LLC is an equal opportunity employer. We provide equal employment opportunities to all qualified persons without regard to race, creed, color, religious belief, gender, sexual orientation, age, national origin, disability, veteran status or any other status protected by law.
Requirements