Customer Segment Manager jobs in Bentonville, AR

Customer Segment Manager is responsible for all customer segment group research including extracting customer data and analyzing profiles to determine market segment requirements. Develops targeted product offerings or marketing campaigns based on customer profiles. Being a Customer Segment Manager provides information to sales and marketing teams to assist in the promotion of the organization's goods and/or services. Requires a bachelor's degree in area of specialty. Additionally, Customer Segment Manager typically reports to a head of a unit/department. The Customer Segment Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be a Customer Segment Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)

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Customer Experience Manager
  • The Home Depot
  • Fayetteville, AR FULL_TIME
  • Position Purpose:

    Customer Experience Managers (CXM) are members of the store leadership team that oversees execution of store standards across the entire store, including customer service, department readiness, and operational process. CXMs manage all activities required to ensure a safe opening and closing process. They coach associates, address customer service escalations, and perform Manager on Duty (MOD) responsibilities.  This position will be expected to teach, coach and train associates on The Home Depot policies and procedures and ensure all associates are working in a safe manner all the time. CXMs will communicate priorities, ensure daily tasks are completed and keep the store running smoothly. At times, CXMs may be the only Manager available and will be expected to make business and associate decisions in partnership with appropriate resources and following SOPs. CXMs will provide input to Store Manager and Assistant Store Managers on Associates performance through the ongoing performance management and talent planning discussions. Although the CXM does not have direct reports, they will participate in the selection process as needed.  Each associate has the responsibility of providing a safe working environment by following all safety policies & standards, completing specified safety training, immediately correcting hazards & unsafe conditions, and working safely as to not endanger themselves, co-workers, vendors, or customers. 

    Key Responsibilities:

    • 25% - Customer Service / Experience - Drive customer service and associate engagement; coach associates on proper customer service techniques and ensure team is providing the highest level of customer service.   Lead GET culture and set the example, observe customer interactions, recognize wins and coach on ways to improve. Ensure Customer concerns are solved effectively and take necessary actions to resolve situations promptly. Ensure all associates understand the impact of excellent customer service, in-stock, and store appearance. Recognize great customer service behaviors. Provide feedback on service standards. Monitor customer flow through checkouts and take action to ensure customers are receiving fast.
    • 25% - People - Provide in the moment coaching based on observations and behavior. Partners with ASMs regarding formal performance conversations and discipline. Recognizes associates for demonstrating expectations. Use recognition tools (BRAVO / Homer) to highlight associates demonstrating values-based behaviors and productivity. Walk Top/Bottom Sales and Shrink classes in the store with associates, reviewing safety, on-shelf availability, and Store Appearance Standards. Review productivity tasks across store tasking platforms and conduct quality walks of recently completed tasks. Walk off-shelf merchandising locations; ensure areas are set according to MAP or regional direction. Ensure associates have completed training requirements of position. Give input to ASMs on associate performance and participate in talent planning for all hourly associates. Assist SM and ASMs with associate interview and hiring process. Approve and address missed punches, variances, schedule changes, receive "call outs," and communicate with ASMs and SM regarding follow-up actions. Communicate and ensure associates adhere to store standards. Adhere to all Company policies and procedures and holds associates accountable for the same.
    • 25% - Safety - Ensure associates follow all safety and hazmat procedures and Safety Matters guidelines at all times. Complete specified safety training courses applicable to role and follow all prevention policies and procedures. Use Proper PPE (Personal Protective Equipment) and guide associates on proper use. Utilize proper lifting techniques and educate store associates on these practices. Obey the required safe distances around Lift Equipment and guide other associates on the correct policies. Adhere to work rules identified in Standard Operating Procedures and inform store associates on these rules. Immediately correct unsafe conditions and offer assistance to customers who are shopping in an unsafe manner; ensure that aisles and flooring surfaces are safe. Ensure associates complete all store checklist in accordance with timing expectations. Provide input to associates, verify issue correction, and preventative action in put in place. Recognize store associates for safe behavior.
    • 25% - Shared Manager On Duty - Lead store kickoff meeting and walk each department to ensure store readiness. Communicate messages, priorities and tasks to all associates. Perform Opening, Closing and MOD tasking as well as other whole store focus responsibilities. Conduct hand-off walk with the prior MOD before their shift ends; identify areas for focus or follow-up. Validate daily store priorities with ASMs and SMs. Ensure associates complete all store checklists in accordance with timing expectations. Provide input to associates, verify issue correction, and preventative action is put in place. Make sure all equipment and machines are functioning properly. Review current and upcoming events and ads to determine if any action is required; partner with appropriate DS or ASM as required.
       

    Direct Manager/Direct Reports:

    • This Position typically reports to Store Manager
    • This Position has 0 Direct Reports

    Travel Requirements:

    • No travel required.
       

    Physical Requirements:

    • Must continuously stand or walk or regularly requires lifting/handling/carrying material or equipment of moderate weight (8-20 pounds).

    Working Conditions:

    • Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.

    Minimum Qualifications:

    • Must be eighteen years of age or older.
    • Must be legally permitted to work in the United States.
       

    Preferred Qualifications:

    • None
       

    Minimum Education:

    • The knowledge, skills and abilities typically acquired through the completion of a high school diploma and/or GED.

    Preferred Education:

    • None
       

    Minimum Years of Work Experience:

    • 1
       

    Preferred Years of Work Experience:

    • None

    Minimum Leadership Experience:

    • None
       

    Preferred Leadership Experience:

    • None

    Certifications:

    • None

    Competencies:

    • Action Oriented
    • Directs Work
    • Builds Effective Teams
    • Drives Engagement
  • 19 Days Ago

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Manager, Customer Logistics
  • Bausch + Lomb
  • Fayetteville, AR FULL_TIME
  • Bausch Lomb (NYSE/TSX: BLCO) is a leading global eye health company dedicated to protecting and enhancing the gift of sight for millions of people around the world—from the moment of birth through eve...
  • 21 Days Ago

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Customer Service Manager
  • Harp's Food Stores
  • Bella Vista, AR FULL_TIME
  • CSM Summary To deliver more than is expected to my customers and associates by providing a positive first impression, determining actual needs, delivering real solutions, adding value by managing the ...
  • 24 Days Ago

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Customer Service Manager
  • Juan Barcenas State Farm
  • Springdale, AR FULL_TIME
  • Full Job Description Position Overview State Farm Insurance Agent located in Springdale, AR is seeking an outgoing, career-oriented professional to join their team. As a State Farm team member for Jua...
  • Just Posted

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Customer Accounts Manager
  • Bargain Center, Inc.
  • Siloam Springs, AR FULL_TIME
  • CUSTOMER ACCOUNTS MANAGER (CAM) Basic Duties: Manages the Customer Accounts Department, which is responsible for the renewal payment process Responsible for achieving company standards on non-renewal ...
  • Just Posted

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Customer Service Manager
  • Harp's Food Stores
  • Springdale, AR FULL_TIME
  • CSM Summary To deliver more than is expected to my customers and associates by providing a positive first impression, determining actual needs, delivering real solutions, adding value by managing the ...
  • 1 Day Ago

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0 Customer Segment Manager jobs found in Bentonville, AR area

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Shopper Marketing Advisor
  • McKinley Marketing Partners
  • Bentonville, AR
  • McKinley Marketing Partners' oil and gas client is searching for a shopper marketing advisor who can hold direct account...
  • 3/28/2024 12:00:00 AM

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Sr. HR Generalist - Rogers, AR
  • Sealed Air Corporation
  • Rogers, AR
  • SEE designs and delivers packaging solutions that protect essential goods transported worldwide, preserve food, enable e...
  • 3/27/2024 12:00:00 AM

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Consumer Insights Senior Manager (Innovation)
  • Burtch Works
  • Bentonville, AR
  • Are you a client-side researcher with CPG and innovation expertise? Are you open to relocation and ready for new adventu...
  • 3/26/2024 12:00:00 AM

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Account Manager
  • Apex Systems
  • Bentonville, AR
  • WHO WE ARE Apex Systems is a world-class technology services business that incorporates industry insights and experience...
  • 3/25/2024 12:00:00 AM

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Director, Finance & Strategy – Entertainment, Toys, & Seasonal Merchandise
  • Walmart
  • Bentonville, AR
  • Join Walmart as Director, Finance & Strategy – Entertainment, Toys, & Seasonal Merchandise and your work could help over...
  • 3/25/2024 12:00:00 AM

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R-1799991 (USA) Senior Manager, Supplier To Serve
  • Walmart
  • Bentonville, AR
  • Here at Walmart, we’re driven by an intellectual curiosity that keeps us on the cutting-edge of user design and a seamle...
  • 3/24/2024 12:00:00 AM

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Director of Marketing
  • Cohova
  • Bentonville, AR
  • Company Overview At Cohova, our mission is to provide guests with a wide array of unique and luxury vacation rentals and...
  • 3/24/2024 12:00:00 AM

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Distinguished Technical Program Manager (R-1785849)
  • Walmart
  • Bentonville, AR
  • ****THIS IS AN ONSITE ROLE IN BENTONVILLE, ARKANSAS****. The Global Time & Attendance team owns the key tools that 2 mil...
  • 3/24/2024 12:00:00 AM

Bentonville is the ninth-largest city in Arkansas, United States and the county seat of Benton County. The city is centrally located in the county with Rogers adjacent to the east. The city is the birthplace and world headquarters of Walmart, the world's largest retailer. It is one of the four main cities in the four-county Northwest Arkansas Metropolitan Statistical Area, which is ranked 109th in terms of population in the United States with 463,204 residents in 2010, according to the United States Census Bureau. The city itself had a population of 35,301 at the 2010 Census, with an estimated...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Customer Segment Manager jobs
$95,815 to $151,205
Bentonville, Arkansas area prices
were up 1.2% from a year ago

Customer Segment Manager in Middlesex, NJ
There are many segments to choose from, but only a few that your specific customers fit into.
February 02, 2020
Customer Segment Manager in Fort Collins, CO
Segments help to forecast market interest for a product or service, while Personas help to understand the emotional and behavioral triggers behind individual customers within that market.
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Customer Segment Manager in Biloxi, MS
Everyone would want to be the platinum segment manager.
January 15, 2020