Customer Segment Manager jobs in Georgiana, AL

Customer Segment Manager is responsible for all customer segment group research including extracting customer data and analyzing profiles to determine market segment requirements. Develops targeted product offerings or marketing campaigns based on customer profiles. Being a Customer Segment Manager provides information to sales and marketing teams to assist in the promotion of the organization's goods and/or services. Requires a bachelor's degree in area of specialty. Additionally, Customer Segment Manager typically reports to a head of a unit/department. The Customer Segment Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be a Customer Segment Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)

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Customer Experience Manager
  • Five Below
  • Troy, AL FULL_TIME
  • Do you want to work for the coolest brand on the planet? Five Below’s where you go to kick-start your career into full gear. Founded in 2002 and headquartered in Philadelphia, Pennsylvania, Five Below is the fasted growing value retailer in the nation with 1,050 stores in 40 states. We only sell the coolest, trendiest, high-quality products pre-teens and teens really want, all at $5 and below. And what about our work culture? It’s one of the best around filled with high-energy, positivity and motivation. Five Below is like no other brand out there. So, do you want to get in on the hype now? Thought so. Check out the position description below and find out if the Customer Experience Manager role is right for you!

    What does the Customer Experience Manager do?

    Under the leadership of the Store Manager, directly leads the Support Lead, Lead Cashier(s) (if applicable) and associates of the store while the Manager on Duty. The Customer Experience Manager (CEM) is responsible to “Wow the Customer”, front end operations, cash management, cleanliness, safety and driving sales.

    How do they do it?

    As a Five Below leader, your first priority is to contribute to the success of your store. This means that you not only deliver in your role as the Customer Experience Manager, but you also model leadership behaviors and deliver as a manager on duty. As the Manager on Duty, you deliver results during your assigned time, drive key performance indicators and brand loyalty by leading through your team. The Customer Experience Manager is part of the management team that sets the tone by embracing and living the Five Below Value! These values translate into creating the coolest brand on the plant, where talented people want to grow their careers…and here is how!

    Wow the Customer: Put the customer first and make a difference in people’s lives

    Unleash Passion: Check your ego at the door and do what you say you will do

    Hold the Penny Hostage: Treat Five Below like your own business and hire talent that will do the same

    Achieve the Impossible: Set the bar high for self and team and make sure to take risks

    Work Hard, Have Fun, Build a Career: Come to work ready to take on the day, create a fun atmosphere and recognize the team for all the efforts

    Key Attributes:

    • Leadership
    • Trainer/Developer/Motivator
    • Communication
    • Emerging Skill - Planning/Time Management
    • Ownership Commitment
    • Accountability/Delegation/Follow up
    • Sales Driver/Goal Oriented
    • Professionalism

    Key Responsibilities:

    • Ensures all associates and managers are Wowing the Customer through personal contact with customers
    • Responsible for achieving CSAT score goals provided by the District Manager
    • Responsible for leading Front End Operations
    • Training the staff on the High Fives of Customer Service
    • Ensures that each guest has a fast, friendly, checkout
    • Responsible for maintaining the store cleanliness, recovery, and ready for customers at all times
    • Responsible for opening and closing store procedures
    • Responsible for performing SM duties in their absence
    • Assists in supervising all Associates
    • Assists in training all Associates
    • Assists in coaching all Associates
    • Assists in developing all Associates
    • Assists in staff scheduling
    • Reviews all corporate communications and reacts accordingly
    • Partners with supervisors or corporate office regarding store issues
    • Drives store sales and controls expenses
    • Uses financial reporting to drive business opportunities
    • Assists payroll process and ensures budget is in line with plan
    • Assists in merchandising procedures
    • Adheres to and holds associates accountable to all Five Below’s Standard Operating Procedures(SOP)
    • Responsible for cash handling procedures including but not limited to preparing and dropping bank deposits
    • Authorizes register functions including post voids, returns and discounts
    • Complies with Human Resources policies and procedures
    • Assists in receiving and stocking procedures
    • Unloads merchandise from trucks
    • Checks in shipments
    • Stages merchandise for the sales floor
    • Packs out merchandise
    • Responsible for ensuring Candy, Crafts, and Sports Worlds are set and maintained to Brand Standards
    • Accountable for driving Key Metrics: Sales, ADS, CSAT Scores, and Expense Control
    • Performs store maintenance including but not limited to taking out garbage, sweeping, cleaning bathrooms, maintaining stock room

    This job description is not all-inclusive. Additional responsibilities will be determined by the Store Manager, as dictated by store needs.

    Essential Job Functions:

    • Frequently operate cash register
    • Frequently move merchandise weighing up to 25 lbs and places/removes merchandise up to a height of 5-10 feet
    • Frequently ascend/descend ladders in order to retrieve and put away stock
    • Frequently position self to kneel, bend, twist, and stoop, including in the stock room and on the sales floor
    • Frequently communicate and exchange information with customers on the telephone and face-to-face in the store, as well as with managers and coworkers. Must be able to exchange accurate information in these situations
    • Frequently move across the sales floor assisting customers, as well as to and from the stock room retrieving and putting away merchandise
    • Must be able to identify and discern email and print instructions regarding merchandise layouts, associate schedules, and standard operating procedures
    • Must be able to remain in a stationary, upright position for 80% of the time

    Minimum qualifications:

    • High School Graduate or equivalent.
    • College experience preferred
    • Minimum 2 years of management experience
    • Excellent verbal and written communication skills
    • Ability to multi-task
    • Creative thinking
    • Ability to maintain composure under pressure

    BE AWARE OF FRAUD! Please be aware of potentially fraudulent job postings or suspicious recruiter activity by persons that are posing as a Five Below recruiters. Please confirm that the person you are working with has a fivebelow.com email address. Additionally, Five Below does NOT request financial information or payments from candidates at any point during the hiring process. If you suspect fraudulent activity, please visit Five Below’s Careers Site at www.fivebelow.com/info/careersto verify the posting.

    Five Below is an Equal Opportunity Employer

    Job Type: Full-time

    Pay: $15.00 - $17.00 per hour

    Expected hours: 40 per week

    Benefits:

    • 401(k)
    • 401(k) matching
    • Dental insurance
    • Health insurance
    • Paid time off
    • Parental leave
    • Vision insurance

    Shift:

    • 8 hour shift

    Weekly day range:

    • Monday to Friday
    • Weekends as needed

    Work setting:

    • In-person

    Ability to Relocate:

    • Troy, AL: Relocate before starting work (Required)

    Work Location: In person

  • 1 Month Ago

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Office Manager & Customer Service Representative
  • Allegiance Staffing
  • Jacksons Gap, AL FULL_TIME
  • A local Pest Control Company is seeking an Office Manager and Customer Service Representative to oversee and maintain the following responsibilities: Customer Service Representative to over 2,000 clie...
  • 21 Days Ago

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Customer Service
  • Pizza Hut#39543
  • SELMA, AL FULL_TIME
  • FullTime Customer Service Vacancy working for Pizza Hut#39543 at SELMA AL
  • 19 Days Ago

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Customer Service
  • Pizza Hut
  • Tallassee, AL FULL_TIME
  • Working at Pizza Hut is about making hungry people happy. Its about being independent and having fun, making new friends and earning extra cash. As a Pizza Hut team member, you can be the smiling face...
  • 19 Days Ago

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Customer experience
  • Exchange
  • Montgomery, AL FULL_TIME
  • Job Description UNDER DESIGNATED SUPERVISION, THIS POSITION PERFORMS PATRON SUPPORT AND CRAFT & TRADES DUTIES THAT ARE NOT HIGHER OR EQUIVALENT TO A HPP2. MAY WORK IN A RETAIL OR FOOD FACILITY. MAY PR...
  • 20 Days Ago

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Customer Advocate
  • Community Choice Financial Family of Brands
  • Selma, AL FULL_TIME
  • Who We Are To continue providing even more financial solutions and rewarding career opportunities to support the communities where we live and work, the TMX Finance Family of Companies is now part of ...
  • 22 Days Ago

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0 Customer Segment Manager jobs found in Georgiana, AL area

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Quality Assurance - Greenville, AL
  • BuildSubmarines.com
  • Greenville, AL
  • Job Overview The individual will be responsible for performing inspection primarily on incoming/outgoing products to en...
  • 3/29/2024 12:00:00 AM

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Quality Assurance - Greenville, AL
  • BuildSubmarines.com
  • Greenville, AL
  • Job Overview The individual will be responsible for performing inspection on products at various stages of production t...
  • 3/29/2024 12:00:00 AM

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Quality Assurance - Greenville, AL
  • Hubbell Incorporated
  • Greenville, AL
  • Job Overview The individual will be responsible for performing inspection primarily on incoming/outgoing products to ens...
  • 3/28/2024 12:00:00 AM

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Quality Assurance - Greenville, AL
  • Hubbell Incorporated
  • Greenville, AL
  • Job Overview The individual will be responsible for performing inspection on products at various stages of production to...
  • 3/28/2024 12:00:00 AM

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CDL Independent Contractor
  • Paschall Truck Lines, Inc.
  • Georgiana, AL
  • Owner Operators - Earn as much as $150,000/yr! As a 100% employee owned trucking company, we understand what it means to...
  • 3/28/2024 12:00:00 AM

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RN-Up to $35.75/hr+ & $10k Sign on Bonus
  • Georgiana Health And Rehabilitation LLC
  • Georgiana, AL
  • Make a Difference Every Day: Registered Nurses Needed! Are you a compassionate and dedicated Registered Nurse (RN) seeki...
  • 3/28/2024 12:00:00 AM

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RN Unit Manager-$10k Sign on Bonus & Excellent Benefits
  • Georgiana Health And Rehabilitation LLC
  • Georgiana, AL
  • Monday-Friday (possible on call rotation) We are in search of a qualified RN Unit Manager to be a leader in our facility...
  • 3/28/2024 12:00:00 AM

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LPN-$10k Sign on Bonus & Up to $28/hr+
  • Georgiana Health And Rehabilitation LLC
  • Georgiana, AL
  • Make a Difference in the Lives of Seniors: Licensed Practical Nurse (LPN) Needed Do you have a passion for caring for ot...
  • 3/28/2024 12:00:00 AM

Georgiana is a town in Butler County, Alabama, United States. As of the 2010 census, the population of the town was 1,738. Georgiana is located in southern Butler County at 31°38'24.313" North, 86°44'21.991" West (31.640087, -86.739442). Interstate 65 passes to the northwest of the town, with access from exit 114 (State Route 106). U.S. Route 31 (Mobile Road) passes through the east side of the town, leading north 16 miles (26 km) to Greenville, the county seat. Via I-65, it is 58 miles (93 km) north to Montgomery, the state capital, and 110 miles (180 km) southwest to Mobile. According to the...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Customer Segment Manager jobs
$94,223 to $148,694
Georgiana, Alabama area prices
were up 1.3% from a year ago

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