Customer Segment Manager is responsible for all customer segment group research including extracting customer data and analyzing profiles to determine market segment requirements. Develops targeted product offerings or marketing campaigns based on customer profiles. Being a Customer Segment Manager provides information to sales and marketing teams to assist in the promotion of the organization's goods and/or services. Requires a bachelor's degree in area of specialty. Additionally, Customer Segment Manager typically reports to a head of a unit/department. The Customer Segment Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be a Customer Segment Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)
What We're Looking For:
As a Customer Success Manager (CSM), you will join a collaborative team of business process and industry experts, driven to develop and present strategic guidance and advice to our existing customers on the most effective use of NetSuite. The ideal candidate has relevant industry experience in the areas of process improvement, accounting, or consulting on back office standard methodologies, and a shown ability to establish relationships with customers and stakeholders. The candidate also has experience with an ERP or other business application in an administrator or daily user role, and the demonstrable ability to highlight the benefits of the software to non-users or other groups.
What you'll do:
Preferred Qualifications / Skills:
Why NetSuite?We believe businesses should not be bogged down by the overhead of bulky data centers and expensive personnel to run it all. Businesses need to be lean, efficient, and agile. NetSuite is literally transforming business around the globe by providing a cloud-based, unified system that delivers unprecedented capabilities to drive business forward. Founded in 1998 as THE cloud ERP pioneer, today NetSuite has transformed the business operations of our customers without the high costs and inefficiency of on-premise systems.
At Oracle NetSuite, we care! We care about the evolution of people and business and making life a bit easier. We focus on encouraging productivity, accomplishments, and job success through powerful cloud technology. We listen to the needs of our customers and users, we are passionate about fulfilling our mission to enable companies to realize their vision on the very best technology. We are looking for experts to join our NetSuite family to accelerate the evolution of our technology. By putting together a dynamic and passionate team of designers, writers, researchers, developers, and product managers we will be able to delight our customers by designing and implementing next generation solutions that focus on insight, control, automation and agility.
The scope of our opportunity is endless! Yes. We’re absolutely serious. And we can’t do it without your help. We need thoughtful, versatile, fearless, and multi-faceted great teammates who love empowering users with extraordinary user experiences.
One word — Transformation. At NetSuite, we believe the cloud is here to stay and so do our 20,000 customers. Transform your career at NetSuite. At NetSuite we work hard and we work inquisitive. We hire fierce competitors. We hire individuals that are fearless trail blazers. NetSuite employees take the hill: we prefer action over inaction, we are tireless in our mission and we pause to celebrate our success. And we DO celebrate, because if you don’t have fun along the way, then what’s the point?
NetSuite is transforming how its customers do business. If you want to transform your career, apply now!
Detailed Description and Job Requirements:
The Customer Success Manager (CSM) will be responsible for driving adoption of the system and increasing the perceived value of our customers’ NetSuite investment by providing functional advice and strategic guidance to their customer portfolio. The CSM’s goal is to act as the Strategic Advisor to their customers by having a deep understanding not only of NetSuite functionality but also of each customer’s business needs and objectives.
The CSM will meet with customers on a regular basis to discuss business and system challenges they may be facing, to understand their definition of success with NetSuite, and to offer proactive advice on how to optimize or enhance the use of their NetSuite account. This may include purchasing additional NetSuite functionality, engaging NetSuite technical teams for work to be executed, or making recommendations for 3rd party solutions or services. The CSM will not personally perform hands on configuration or issue resolution for the customer, but will have to work closely with Delivery teams who are responsible for this. Additionally, the CSM will coordinate with the Account Manager (Sales) by creating and sharing roadmaps on customers’ functional use of NetSuite and contributing to long-term strategic planning.
Career Level - IC3
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