Customer Service Consultant jobs in the United States

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Business Systems Consultant
  • IT Customer Service - POST
  • Trenton, NJ CONTRACTOR
  • Need a BA with Help Desk, Customer Service, Analysis, and Testing experience to work in a Help Desk support role to work on provisioning user access to Judiciary applications.

    Position is Hybrid; 2 Days Onsite, 3 Days Remote. Project will be extended.

    EXCELLENT written and verbal communication.

    Project

    This unit has responsibility for provisioning user access. A BA is needed to handle this via a Help Desk role and also to come up with ways to automate our systems/enhance the provisioning process so that this manual process becomes more efficient.

    REQUIRED RESPONSIBILITIES/EXPERIENCE:

    The BSC will be responsible for monitoring the help desk, accepting help desk tickets, analyzing requests, and assisting the user with a resolution in a timely manner. The BSC will be working within a team to instigate process improvements in the provisioning workflow. The BSC will be expected to work in a fast-paced environment and will be expected to be organized, multitask, take initiative and be customer friendly.

    Skills required:

    -Experience with Help Desk, customer service, and directly assisting users.

    -Experience with developing systems via a structured SDLC methodology including Agile methodology.

    -Experience with developing various documentation including BRD, FRD, Use Cases, User Stories, etc.

    -Experience in developing UI/UX mockups and workflows (Adobe XD preferred).

    -Ability to gather and interpret relevant information via interviews, observation, surveys, meetings and reading manuals/documentation.

    -Experience in collaborating with multiple teams to develop and implement programs.

    -Experience in writing test plans and test scripts and conducting various testing.

    - Experience in creating user training manuals and conducting user training and demos.

    - Ability to analyze complex business processes and work flows and propose areas for improvement.

    - 4 year college degree or equivalent study required.

    - Relevant work experience: 6 to 8 years.

    Job Type: Contract

    Salary: $51.71 - $54.06 per hour

    Experience level:

    • 10 years

    Schedule:

    • 8 hour shift

    Experience:

    • Helpdesk/Customer Service: 5 years (Required)
    • Business analysis: 5 years (Required)
    • UI/UX mockup: 5 years (Required)

    Work Location: In person

  • Just Posted

C
Customer Service Representative
  • Customer Service
  • Auburn, MI FULL_TIME
  • Duties:Entering dataSplitting and labeling loan packagesOrdering verifications of incomeVerifying Social Security NumbersIndexing of loan conditionsOrdering and uploading documentsLoan verificationSub...
  • 1 Month Ago

C
Mortgage Underwriter
  • Customer Service
  • Pontiac, MI FULL_TIME
  • Responsibilities:Review and analyze mortgage loan applications to determine creditworthiness and adherence to lending guidelinesConduct quantitative analysis and underwriting of loan files to assess r...
  • 1 Month Ago

C
Customer Service Representative
  • Customer Elation
  • Marshall, MN FULL_TIME,PART_TIME
  • Telephone Customer Service RepresentativeWe are currently seeking 12:30PM-10PM and every 4th weekend availability.If your true calling is to make other people's day, we want to hear from you! Every da...
  • 2 Days Ago

C
Customer Service Representative
  • Customer Elation
  • Foley, MN PART_TIME,FULL_TIME
  • This position requires 60 days in person training at our Foley, MN location before remote work is possible.We are currently seeking 12:30PM-10PM and every 4th weekend availability.If your true calling...
  • 2 Months Ago

C
Customer Service Representative
  • Customer Elation
  • Hutchinson, MN PART_TIME,FULL_TIME
  • We are currently seeking 12:30PM-10PM and every 4th weekend availability.If your true calling is to make other people's day, we want to hear from you! Every day we come ready to fight the good fight a...
  • 2 Months Ago

S
Customer Service Consultant
  • Safford Brown Mazda Fairfax
  • Fairfax, VA
  • Due to a significant increase in customer volume, the Service Department at Safford Brown Mazda Fairfax is growing and i...
  • 7/20/2024 12:00:00 AM

C
Client Services Associate - Financial Services | (URGENT HIRE)
  • Confidential
  • Reston, VA
  • Are you passionate about providing exceptional customer service and solving problems? Join our team as a Client Service ...
  • 7/20/2024 12:00:00 AM

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Client Service Associate
  • Gallagher
  • Washington, DC
  • Introduction: Indulge your passion for problem-solving and embrace the thrill of addressing risk head-on at Gallagher's ...
  • 7/19/2024 12:00:00 AM

F
Client Service Associate
  • Financial Services Advisory, Inc.
  • Rockville, MD
  • Job Description Job Description The Client Service Associate (CSA) I, serves as a liaison between clients and financial ...
  • 7/18/2024 12:00:00 AM

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Financial Advisor
  • Pence Financial Group
  • Washington, DC
  • Pence Financial Group is a firm dedicated to providing quality comprehensive financial management to individual investor...
  • 7/18/2024 12:00:00 AM

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Registered Client Service Associate - Washington, D.C. - Hybrid
  • Raymond James Financial Incorporated
  • Washington, DC
  • Job Summary Celebrating more than 60 years of rich history and recognition for service and excellence in the Financial S...
  • 7/18/2024 12:00:00 AM

J
Client Service Associate
  • JTB INTERNATIONAL INC
  • McLean, VA
  • Job Description Job Description Global Advisor Group provides financial planning and wealth management services to clien...
  • 7/16/2024 12:00:00 AM

M
Director of Event Operations
  • Marriott
  • Chantilly, VA
  • Job Number 24123158 Job Category Event Management Location Westfields Marriott Washington Dulles, 14750 Conference Cente...
  • 7/16/2024 12:00:00 AM

Income Estimation for Customer Service Consultant jobs
$57,065 to $68,362

Career Path for Customer Service Consultant