Customer Service Consultant jobs in Boca Raton, FL

W
Customer Service Representative
  • Warrior Service Company LLC
  • Beach, FL FULL_TIME
  • Job Summary:

    Our Amazing Customer Care Team provide patients (Veterans and retail customers) as well as VA Officials with courteous customer service in person, over the phone, or via emailing in. They strive to retain present customers and develop new business by extending professional and efficient service and suggesting additional services and products to serve customers’ needs. Our Ideal Candidate has prior experience in within the Dept. of Veterans Affairs, Oxygen or DME Scripts.

    Essential Duties & Responsibilities:

    • You will Receive and confirm new orders from VA Hospitals or retail customers via fax/email/call and enter them accurately to Sales force within 4 hours of the receipt of the order. Exercising independent judgement as, emergency orders must be entered and confirmed within 30 minute of the receipt of the order.
    • You will make initial contact to the new patients to confirm address, phone number, and acquire an emergency/secondary back up contact number.
    • You will contact the patients with emergency orders within 4 hours and schedules the home visit/delivery within 8 hours.
    • You will answer calls and address them accordingly; otherwise transfers them to pertaining department.
    • You will provide patients (Veterans and other retail customers) and VA Officials with courteous customer service in person, over the phone, or via emailing in.
    • You will provide timely resolution of customer complaints, concerns, and inquiries and record them in the complaint log.
    • You will record adequate notes in the Customer Relationship Management platform of Salesforce. Please don’t forget to set reminder notifications in Salesforce to do the required follow ups.
    • You will call the patients with completed service appointment of the assigned service territories of the previous day to conduct Patient Survey for Quality Assurance.
    • You should respond effectively to customers rejecting their orders, determining the reason and offering possible alternatives.
    • You will prepare reports and correspondence as instructed by the supervisor.
    • You should process and provide adequate response to the daily emails to main order intake, as well as the assigned work email.
    • If the assigned tasks were completed before end of the day, or the employee has low number of tasks to do in any days, they do immediately inform the supervisor. The supervisor may decide on assigning additional tasks to the employee.
    • Be prepared to perform other related duties as assigned by management.
    • Communicate with the Technicians/Drivers to resolve any scheduling or home delivery concerns.

    Ability to commute/relocate:

    • West Palm Beach, FL 33413: Reliably commute or planning to relocate before starting work (Required)

    Schedule: Other (Rolling Schedule between 8 and 11 AM)

    Work Location: On Site

    Job Type: Full-time

    Pay: $17.00 - $25.00 per hour

    Benefits:

    • 401(k)
    • 401(k) matching
    • Dental insurance
    • Health insurance
    • Paid time off
    • Parental leave
    • Vision insurance

    Experience level:

    • 5 years

    Shift:

    • 8 hour shift
    • Day shift

    Weekly day range:

    • Monday to Friday

    Work setting:

    • In-person
    • Office

    Experience:

    • Customer Support & Client Services Occupations: 4 years (Preferred)

    Work Location: In person

  • Just Posted

W
Customer Service Dispatch Manager
  • Warrior Service Company LLC
  • Palm Springs, FL FULL_TIME
  • Warrior Services is looking for a hands-on, roll-up-your-sleeve person as one of our Customer Service Managers for a world-class organization with national recognition. The position requires a positiv...
  • 4 Days Ago

S
Customer Service Specialist
  • Service Experts - South Florida
  • Beach, FL FULL_TIME
  • Overview Why You Should Join the Service Experts Team? Our team consists of the very best; we believe in doing what is right for our customers and our employees. We provide our employees with the trai...
  • 15 Days Ago

S
Customer Service Specialist
  • Service Experts - Admiral
  • Beach, FL FULL_TIME
  • Overview Why You Should Join the Service Experts Team? Our team consists of the very best; we believe in doing what is right for our customers and our employees. We provide our employees with the trai...
  • 1 Month Ago

S
Residential Sales Consultant
  • Service Experts - South Florida
  • Beach, FL FULL_TIME
  • Overview Residential Sales Consultant Reports To: Sales Manager or General Manager Status: Full-time, Regular position Category: Sales Location Name: South Florida Location Address: West Palm Join the...
  • 1 Month Ago

A
Service consultant
  • Alvarez & Marsal Europe
  • Beach, FL FULL_TIME
  • Description Alvarez & Marsal (A&M) is a premier, independent, global professional services firm specializing in advising organizations on solving complex business problems, including turnaround manage...
  • 23 Days Ago

Filters

Clear All

  • Filter Jobs by companies
  • More

0 Customer Service Consultant jobs found in Boca Raton, FL area

S
Client Service Associate
  • Strategic Asset Management (SAM) Group
  • Pompano Beach, FL
  • Client Service Associate – Strategic Asset Management (SAM) Group SAM Group, a well-established investment firm located ...
  • 3/28/2024 12:00:00 AM

T
Client Service Associate
  • Teleperformance Usa
  • Pompano Beach, FL
  • Category : Customer Service/Support About TP Teleperformance is a global, digital business services company. We delivert...
  • 3/28/2024 12:00:00 AM

M
Registered Client Service Associate
  • Morgan Stanley
  • Aventura, FL
  • Position Summary: Registered Client Service Associates (CSAs) help shape the future of service by modernizing the client...
  • 3/27/2024 12:00:00 AM

S
Client Service Associate
  • SAM Group
  • Pompano Beach, FL
  • Job Description Job Description SAM Group, a well-established investment firm located in Pompano Beach, FL, is seeking a...
  • 3/27/2024 12:00:00 AM

T
Account Representative
  • Technical-Link N. America
  • Lake Worth, FL
  • Job Description Job Description LOCATION: LAKE WORTH, FL As Technical-Link North America enters its 12th year in operati...
  • 3/27/2024 12:00:00 AM

R
Registered Client Service Associate
  • Raymond James Financial Incorporated
  • Palm Beach Gardens, FL
  • Job Summary Celebrating more than 60 years of rich history and recognition for service and excellence in the Financial S...
  • 3/26/2024 12:00:00 AM

N
Client Relations Representative
  • NSD NEWCO
  • Boca Raton, FL
  • Description Description: The Client Relations Representative position is responsible for investigating and resolving com...
  • 3/25/2024 12:00:00 AM

O
Registered Client Service Associate (Boca Raton)
  • Oppenheimer & Co. Inc.
  • Boca Raton, FL
  • Oppenheimer Private Client Group is a full service financial services firm with an emphasis on providing premier financi...
  • 3/25/2024 12:00:00 AM

According to the United States Census Bureau, the city has an area of 29.1 sq mi (75.4 km2), of which 27.2 sq mi (70.4 km2) of this is land and 1.9 sq mi (5.0 km2) of it (6.63%) is water. Boca Raton is a "principal city" (as defined by the Census Bureau) of the Miami metropolitan area. Approximately 1 sq mi is on the barrier island Deerfield Beach Island (DBI), also colloquially known as Deerfield Cay. Like other South Florida cities, Boca Raton has a water table that does not permit building basements, but there are several high points in the city, such as 4th Avenue which is aptly named "Hig...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Customer Service Consultant jobs
$55,733 to $66,765
Boca Raton, Florida area prices
were up 1.5% from a year ago

Customer Service Consultant in Bend, OR
Receive and review individual performance metric reports and action plan with manager to understand individual performance.
March 26, 2023
Enter service data into computer for billing and scheduling purposes.
May 12, 2023
Update in a timely and accurate manner so that associates are able to track service inquiries and resolution.
May 21, 2023
Customer Service Consultant
Supports department and follows organization and department procedures to complete tasks in a timely manner.
January 12, 2023
Demonstrated ability to perform at a high level, to support our high volume of inbound calls.
February 01, 2023