Customer Service Consultant jobs in Silver Spring, MD

• 
  Monitoring critical accounts and actively participating in support activities to accomplish quick and effective problem resolution
• 
  Installing and removing equipment
• 
  Technical and Mechanical Troubleshooting
• 
  Installing equipment modifications as needed
• 
  Working closely with and developing strong business relationships with the customer and client personnel
• 
  Conducting informal operator training as needed to improve machine performance
• 
  Completing all required reporting procedures related to the maintenance and repair of the equipment
• 
  Communicate with scheduling, parts, and phone support teams to ensure complete customer satisfaction relative to service delivery and machine performance
• 
  Using good business judgment in your daily operations to minimize operational expenses

• 
  Meet reporting requirements associated with time reporting, expense reporting, call reporting, parts activity, company car, and other areas as required

Requirements

• 
  Prior experience in diagnosing and repairing equipment failures preferred
• 
  Prior experience with computer repair skills with additional hands-on experience with photo imaging, copier, and document printer-type equipment (a plus)
• 
  The ability to relate to customers in a professional and courteous manner
• 
  Good written, verbal, and listening skills
• 
  Good time-management skills
• 
  Ability to work independently and as a team
• 
  Ability to perform timely and accurate reporting
• 
  Ability to work unplanned extended workdays based on business needs
• 
  Ability to work with mobile devices ie: smartphones

Requirements

• 
  High School Diploma or General Education Degree (GED)
• 
  Technical school courses OR 3-5 years experience with servicing equipment (a plus)
• 
  Understanding of mechanical operations, computers/software, and hands-on break/fix repair
• 
  Basic Computer and Mathematical Skills
• 
  Ability to adapt to ever-changing environments and work assignments
• 
  Have an excellent driving record and willingness to drive/travel up to 85% of the time within a predetermined territory
• 
  Maintain professional appearance based on Company policy

• 
  Able to lift up to 50lbs, stand for long periods of time, and have the ability to put body weight on knees.

Benefits

• 
  Paid Time Off which includes vacation, sick time, and paid national holidays
• 
  Comprehensive insurance offerings including Health, Dental, and Vision
• 
  Company Paid Short Term/Long Term disability
• 
  Company Paid Life Insurance Policy
• 
  Plan for your future with our 401(k) plan and take advantage of company matching

• 
  Competitive Salary
• 
  Company vehicle provided
• 
  Company provided Tool Kit, Cell Phone, and Laptop
• 
  Company Credit Card