Customer Service Desk Clerk - Grocery Store jobs in Bergenfield, NJ

Costmer Service

GraceKennedy Foods (USA) LLC – DBA La Fe is a subsidiary of GraceKennedy Ltd. We are a full-service distributor of a range of over 1,400 products in the categories of grocery, frozen, dairy and beverages. We represent some of the top brands of food products from the Caribbean, Central America, South America and Europe.

With operations located in Wood-Ridge, New Jersey; Miami, Florida and Atlanta, GA serving the Eastern United States, our solid network of sub-distributors and wholesalers augment our direct to retail operation, allowing coverage to the mid-western states and the West Coast.

GraceKennedy Foods is responsible for distributing the La fe brand, Grace brand, Grace owned brands, and principal brands.

PURPOSE OF JOB

Enter data into the database system in a timely manner. Support the data team. Answers telephones and directs the caller to the appropriate associate.

KEY OUTPUTS/DELIVERABLES

• Verify accuracy of data imputed into the database
• Track documents received and completion dates
• Complete reports
• Provides callers with information such as company address, directions to the company location, company fax numbers, company website and other related information.
• Takes and retrieves messages for various personnel.
• Receives, sorts and forwards incoming and outgoing mail.

PRINCIPAL RESPONSIBILITIES

• Prepares source data for computer entry by compiling and sorting information, establishing entry priorities.
• Processes customer and account source documents by reviewing data for deficiencies; resolving discrepancies by using standard procedures or returning incomplete documents to the team leader for resolution.
• Enters customer and account data by inputting alphabetic and numeric information on keyboard or optical scanner according to screen format.
• Maintains data entry requirements by following data program techniques and procedures.
• Verifies entered customer and account data by reviewing, correcting, deleting, or reentering data; combining data from both systems when account information is incomplete; purging files to eliminate duplication of data.
• Tests customer and account system changes and upgrades by inputting new data; reviewing output.
• Maintains operations by following policies and procedures; reporting needed changes.
• Maintains customer confidence and protects operations by keeping information confidential.
• Contributes to team effort by accomplishing related results as needed.

PERFORMANCE CRITERIA

• Efficient execution of day-to-day activities and other assignments, as specified
• Daily, weekly, and monthly reports as specified by the Supervisor/Manager.
• Work with the team to report team metrics, identify and develop additional or improved metrics to assess and measure team performance and effectiveness

MINIMUM EDUCATION AND EXPERIENCE

• Associate or H.S. Diploma plus experience
• Bilingual: English/Spanish REQUIRED
• 1-3 years of customer service experience required
• Strong data entry skills alpha and numeric
• Working knowledge of SAP prefer
• Must be detail oriented
• Strong sense of urgency and ability to prioritize issues

KEY COMPETENCES

• Computer Skills: must have working knowledge of SAP, Microsoft Suite of products to facilitate data analysis and reconciliation of accounts and report preparation.
• Communication: speaks and writes clearly and persuasively in positive or negative situations; demonstrates presentation skills and must be able to interact with management, warehouse, sales and marketing personnel.
• Professionalism: Reacts well under pressure; treats others with respect and consideration regardless of status or position; accepts responsibility for own actions; follow through on commitments; considers confidentiality of information before sharing with others and must be of unquestionable character and integrity.
• Teamwork: Emphasizes organizational values in work activities and must be able to work with/in a team.
• Quality: demonstrates accuracy and thoroughness; applies feedback to improve performance; strives to increase productivity and monitors own work to ensure quality.
• Experience in a Fast Moving Consumer Goods (FMCG)/retail or grocery distribution environment and customer service oriented.

Connect with us and share your Resume

We are Equal Opportunity and Affirmative Action Employer. We evaluate qualified applicants without regard to race, color, national origin, religion, sex, disability, veteran status, and other statuses protected by law.

www.lafe.com

www.gracekennedy.com

www.gracefoods.com

Job Type: Full-time

Pay: $20.00 - $22.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• Monday to Friday

Education:

• Associate (Preferred)

Experience:

• SAP: 1 year (Required)

Language:

• Spanish (Required)

Work Location: In person