Customer Service Desk Clerk - Grocery Store is responsible for assisting patrons at the customer service desk within a grocery store. Initiates returns, resolves customer issues or escalates complaints to management as appropriate. Being a Customer Service Desk Clerk - Grocery Store may be responsible for selling novelty or non-perishable items. May require a high school diploma or its equivalent. Additionally, Customer Service Desk Clerk - Grocery Store typically reports to a supervisor or manager. The Customer Service Desk Clerk - Grocery Store possesses a moderate understanding of general aspects of the job. Works under the close direction of senior personnel in the functional area. May require 0-1 year of general work experience. (Copyright 2024 Salary.com)
About us
We are professional and agile.
Our work environment includes:
```Duties```
- Provide exceptional customer service to all customers in a friendly and professional manner
- Operate cash register and handle cash transactions accurately
- Process customer purchases, returns, and exchanges efficiently
- Maintain a clean and organized checkout area
- Assist customers with product inquiries and provide recommendations
- Upsell products and services to maximize sales opportunities
- Handle customer complaints or concerns with patience and empathy
- Collaborate with team members to ensure smooth store operations
```Requirements```
- Previous experience in customer service or cashiering preferred
- Strong communication skills, both verbal and written
- Ability to speak multiple languages is a plus
- Proficient in cash handling and operating point-of-sale (POS) systems
- Knowledge of technical sales is an advantage
- Ability to upsell products and services effectively
- Excellent phone etiquette and interpersonal skills
- Must be able to work in a fast-paced environment and handle multiple tasks simultaneously
Note: This job description is not intended to be all-inclusive. Employee may perform other related duties as assigned to meet the ongoing needs of the organization.
Job Type: Part-time
Pay: $12.00 - $15.00 per hour
Expected hours: 15 – 35 per week
Benefits:
Shift:
Weekly day range:
Work Location: In person