Customer Service Desk Clerk - Grocery Store jobs in Madison, WI

Description

Clerk

Location: Madison, WI

Status: Hourly non-exempt, represented, Full Time  / Part Time.  

Supervision: No direct supervisory responsibility

Our Mission: Willy Street Co-op is different from other grocery stores. We are proud to have a socially and environmentally responsible presence and make efforts to support local community non-profits and programs that involve food, nutrition and well-being, sustainable agriculture, cooperative education and social change. Were a group of employees who care about not only what we do but how we do it.

About the Role: As a Clerk at one of our retail locations, you will be focused on providing the highest level of service possible to the Co-ops internal and external customers. Our Clerks work in one or more of our departments - front end (cashier), deli, cheese counter, juice/coffee bar, produce, meat/seafood, grocery, or general merchandise - which means youll have the opportunity to learn a lot!

Who You Are: You see food shopping as more than just a transaction and want to be part of providing a warm and friendly experience in our stores. Youre passionate about working in an organization that values and promotes diversity, equity and inclusion.

What Youll Do: You will work collaboratively with others in the department to ensure that the department is operating at its best and fully staffed. Youll provide customers with product and store information and assist them in finding what they need to make their shopping experience top-notch. Depending on what department you work in, you may also do the following:

• Perform deli, cheese counter, and juice bar duties (food prep, replenish hot/cold bar/coffee, stock, perform dishwashing)

• Perform meat/seafood counter duties and stock products

• Cull and stock produce

• Front, face and stock grocery products

• Accurately perform all cashier duties

• Clean the sales floor and backstock areas regularly to keep the workspace orderly and clean

• Fulfill all shift duties for the day

• Comply with Health Department Regulations and follow safe food handling practices

• Increase product knowledge

• Participate in quarterly inventory

• Greet and offer assistance to customers

• Treat people fairly, consistently and with respect

• Abide by all Co-op policies and procedures as outlined in the Employee Handbook and other company documents

• Participate in required training and meetings

• Perform all other duties as assigned by a supervisor

What You Bring: This role requires the following experience, skills and abilities:

• A positive attitude and collaborative spirit

• Outstanding customer service skills

• Ability to communicate effectively with customers, co-workers and vendors

• Effective communication skills in English

• Flexible schedule, available daytime, evening and weekend hours

• Willingness to learn and take on new responsibilities

• Regular, predictable attendance

• Ability to read, comprehend, and interpret instructions and documents

• Demonstrated accuracy and thoroughness

• Ability to work independently.

• Ability to work in a fast-paced environment

• Ability to handle multiple demands

• Open to change and variety with little advance notice

• Ability to handle stressful situations in a calm, effective manner

• Ability to prioritize tasks, multi-task, balance friendliness with efficiency, and maintain focus

Nice-to-Haves: Its a bonus if you have one or more of the following:

• Previous experience working in a retail, grocery, or co-operative organization

What Youll Get: Willy Street Co-op is one of Madisons best-kept secrets in terms of a great place to work. As part of a full benefits package, we offer flexible schedules and great co-workers, along with the following:

• Amazing health insurance benefits with low deductibles and out of pocket maximums

• Employer-paid dental and life insurance benefits

• Voluntary benefit plans, including vision and disability coverage

• Paid Time Off

• 401(k) retirement plan with employer match

• Employee discount at our stores, wellness coupons, bike-to-work reimbursement, and much more!

Physical Requirements:

• Required frequently: Standing, walking, bending, kneeling, squatting, sitting and reaching.

• Repetitive hand, wrist, elbow and shoulder motions.

• Using hands or fingers to handle or feel.

• Specific vision ability: close vision, peripheral vision, color vision, depth perception and adjust to focus.

• Ability to lift and move 60 lbs

Work Environment: Fast paced retail environment with food service equipment and coolers and in cold/hot working conditions (i.e. cooler or near heated surfaces). Other high to moderate noise including but not limited to computers, cash registers, paging, telephones, music and human voices.

IMPORTANT DISCLAIMER NOTICE: The job duties, elements, responsibilities, skills, functions, experience, educational factors and the requirements and conditions listed in this job description are representative only and not exhaustive of the tasks that an employee may be required to perform. The employer reserves the right to revise this job description at any time and require employees to perform other tasks as circumstances or conditions of its business, competitive considerations or the work environment change.

Qualifications