Customer Service Director jobs in the United States

Customer Service Director directs and oversees all aspects of an organization's customer service policies, objectives, and initiatives. Develops service level standards focused on response times and issue resolution. Being a Customer Service Director establishes policies and procedures that produce high quality customer service delivery and that reflect industry best practices. Ensures that systems are in place and are utilized to capture and report on service metrics, including any customer feedback or trends in product or service issues. Additionally, Customer Service Director align customer service activities and initiatives to support and enhance the objectives of the organization. Requires a bachelor's degree or its equivalent. Typically reports to top management. The Customer Service Director manages a departmental sub-function within a broader departmental function. Creates functional strategies and specific objectives for the sub-function and develops budgets, policies, procedures to support the functional infrastructure. Deep knowledge of the managed sub-function and solid knowledge of the overall departmental function. To be a Customer Service Director typically requires 5+ years of managerial experience. (Copyright 2020 Salary.com)

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Customer Service Representative - Fun Entry Level Openings!
  • FTI Technology Inc.
  • Springfield, VA
  • The position is an entry level position so no direct experience is necessary. We believe that hard ... marketing, customer service and management. Successful Candidates must have the following ...
  • just now

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Customer Service Representative (Work From Home)
  • The Panther Group
  • Sacramento, CA
  • As a leading provider of temporary, temp-to-hire, and direct-hire staffing in the Sacramento area ... Customer Service Representative - Call Center Associate Job Responsibilities * As a Customer ...
  • 13 hours ago

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Call Center Director
  • Shield HealthCare
  • Santa Clarita, CA
  • Job Summary: We are currently seeking an experienced Contact Center Director to work in our ... service level, and customer satisfaction ยท Creates and delivers business cases for executive ...
  • yesterday

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Customer Service Associate
  • Beacon Hill Staffing Group
  • Boston, MA
  • Our client is a prominent book publishing firm in Boston seeking a Temporary Customer Service ... Our niche brands provide direct hire, executive search, temporary staffing, contract consulting and ...
  • yesterday

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Customer Service Rep
  • Miceli-Watters, STAFFING PARTNERS
  • Modesto, CA
  • Must have excellent Customer Service skills and ability to talk with customers by phone and drivers ... Direct Hire, Temp to Hire and Temporary placement. Together, we offer over 47 years of experience ...
  • 2 days ago

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Customer Service Representative - Fun Entry Level Openings!
  • Long Beach Marketing Firm
  • Compton, CA
  • The position is an entry-level position so no direct experience is necessary. We believe that hard ... marketing, customer service and management. Successful Candidates must have the following ...
  • 2 days ago

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Customer Service Associate: Full Time and Part Time
  • Expanding Office | Now Hiring
  • Redlands, CA
  • We are in need of customer service professionals that can work on-site at our promotional events providing direct customer and client support through promotional techniques. *Please note: The ...
  • 2 days ago

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Customer Service Representative - Virtual Interview - Work From Home
  • AIL
  • Roseville, CA
  • As a Customer Service Representative, you will have a direct impact on the lives of America's working-class families. The right candidate will be placed on a "Management Fast-Track" program on a ...
  • 6 days ago

Income Estimation for Customer Service Director jobs
$127,816 to $186,068