Customer Service Director jobs in Billings, MT

Who You Are:

You enjoy providing top-notch service to prospective and current residents and team members. This role acts as a community-wide liaison for multiple departments ensuring efficiency and functionality.

Essential Duties and Responsibilities:

•Prepare Labor reports.
•Prepare overtime weekly report to support the Labor Report.
•Help with Accounts Receivable including collecting rent.
•Create new Spend Down preparation for each month.
•Conduct orientation for new hires when BOM is not available.
•Set up pendants for new or existing residents.
•Run call light reports weekly per schedule.
•Oversee / coordinate room “rent readies” with sales, maintenance andhousekeeping.
•Set up rooms for all staff / regional meetings.
•Manage Kronos / Time Keeping system; clear exceptions, add BPR’s, and helpinstall and set-up Kronos / Time Keeping for employees on their personal device ifneeded.
•Manage the PPE supplies – masks, gowns, face shields, etc.
•Update Security System as needed.
•Connect residents’ laptops, tablets to Community secured Wi-Fi.
•Place orders, schedule appointments, track deficiencies with service providers likeComcast, etc.
•Other tasks / projects assigned by RDO/ ED
oAssist / coordinate move in paperwork to compliance.
oAssist with conducting resident assessments as needed.
oUpdate Move-in binder
oUpdate Move-in info sheet
oUpdate Move-in Face sheet
o Complete Move-in Summary
o Complete Move-in Social Bio
• Serve as liaison between family and the community for a smooth transition.
• Assign a Community Ambassador to the new move-in.
• Place a picture of the new resident on the Move-In Board.
• Print out welcome sign / door hanger.
• Order door name tags.
• Contact moving company and confirm date and time for new move-ins.
• Confirm and correct (if needed) move-in ready apartments.
• Order resident welcome gifts and place them in apartments.
• Coordinate appropriate opportunities for Department Head meet and greet of new move-ins.
• Assign move-in orientation days and communicate quarantine requirements to all parties needed in order to follow community and health standards.
• Meet regularly with ED & DCR’s on Move-In details.
• Serve as Manager on Duty when scheduled.
• Other duties as assigned.

Job Requirements:

• Must possess an upbeat, positive, flexible, and enthusiastic personality and be congenial with fellow employees, residents, and the public at large.
• Must be an honest and dependable individual.
• Must maintain proper hygiene.
• Must be professional in dress and presentation.
• Must be willing to be active during entire work shift.
• Must be able to effectively communicate verbally and in writing in Standard English and use own judgment and initiative in daily activities.
• Must be a mature individual. Must possess the ability to multi-task in a fast-paced environment and perform a variety of tasks, often changing assignments on short notice.
• Must have strong organizational skills, as well as the ability to prioritize and meet deadlines.
• Must be detail and team work oriented.
• Must attend required in-services/ workshops to further education of skills and community requirements.
• Must be drug-free and submit to urinalysis drug screening upon hire and routinely.
• Must be able to pass a criminal background check upon hire and as required by state regulations.
• The employee shall be responsible for maintaining the integrity of Koelsch Communities. 

Licenses, Certifications, & Education Required:

• Passed an approved food handler’s or ServSafe course as required by County, State and/or Community policy.
• Must possess a current CPR/First Aid certificate and update as needed.

Supervisory Requirements:

• This role does not have any supervisory requirements.

Uniform and Appearance Requirements:

• Professional business attire including closed-toed shoes. Must abide by the Community dress code policy.

Position Equipment:

• This role is provided a laptop or desktop computer that remains in the community.
• Carry / wear earpiece and handheld radio and respond appropriately to calls as needed.

Work Location and Travel Requirements:

• This role is a 100% on-site role.

Physical Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential function of this job. While performing the duties of this job, the employee is regularly required to talk and hear. The employee is frequently required to stand, walk, carry, push, and pull up to 50 pounds, use hands to handle or feel, and reach with hands and arms.
Special Demands:
Must possess qualities of leadership, tact, and adaptability to change. Must be neat in appearance, possess a pleasant personality, be congenial with fellow employees and public, and must be capable of following oral and written instruction. Must display and use own good judgement and initiative in daily duties.

Acknowledgement:
This job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
I have read and understand my job duties. I also understand that my job duties may be altered or changed with written warning from my supervisor at any time.