Customer Service Director jobs in Birmingham, AL

Customer Service Director directs and oversees all aspects of an organization's customer service policies, objectives, and initiatives. Develops service level standards focused on reducing response times and providing high customer satisfaction. Being a Customer Service Director establishes policies and procedures that produce high quality customer service delivery and that reflect industry best practices. Implements systems to capture and report on service metrics, including any customer feedback or trends in product or service issues. Additionally, Customer Service Director manages resource decision-making and planning. Aligns customer service activities and initiatives to support and enhance the objectives of the organization. Requires a bachelor's degree or equivalent. Typically reports to top management. The Customer Service Director manages a departmental sub-function within a broader departmental function. Creates functional strategies and specific objectives for the sub-function and develops budgets/policies/procedures to support the functional infrastructure. To be a Customer Service Director typically requires 5+ years of managerial experience. Deep knowledge of the managed sub-function and solid knowledge of the overall departmental function. (Copyright 2024 Salary.com)

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Customer Service Agent
  • Customer First Solutions
  • Birmingham, AL FULL_TIME
  • We’re looking for an enthusiastic, highly-motivated customer service representative to provide an excellent experience to our customers. Job seekers should have a background in service, and exceptional communication, listening, and problem-solving skills. If you love interacting with people and you’re interested in new opportunities, career growth, and a positive, fast-paced work environment, we want to hear from you!Compensation:

    $15 hourly

    Responsibilities:
    • Communicate frequent customer suggestions to the team to troubleshoot
    • Maintain customer accounts and update with new account information as needed
    • Reply to incoming calls from customers including products and service questions, general information, and complaints
    • Work closely with the sales lead to stay up-to-date on service and product knowledge
    • Make sure each customer’s complaint is addressed with care and precision to achieve full customer satisfaction

    • Make outbound calls to the Customer
    • Identify Customer Needs and Provide Solutions
    • Provide Excellent Customer Service and Customer Relations
    • Build, maintain, and manage customers' accounts

    Qualifications:
    • Previous work in a customer-facing position
    • Must possess exemplary interpersonal skills, communication skills, and active listening skills
    • High school diploma, G.E.D. or equivalent

    • One year or more of customer service and sales experience (recommended)
    • Excellent Listening and Communication Skills
    • Reliable Transportation
    • Laptop and/or iPad
    • High-Speed Internet
    • Quiet Work Space

    About Company


    Here at Customer First Solutions, we are dedicated to making your success our priority. We have adopted a proven system that provides the training, resources, support, and leadership needed to help you develop professionally, personally, and financially, so you can start living the life you deserve.

  • 19 Days Ago

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Customer service specialist
  • Customer First Solutions
  • Birmingham, AL FULL_TIME
  • We’re looking for an enthusiastic, highly-motivated customer service representative to provide an excellent experience to our customers. Job seekers should have a background in service, and exceptiona...
  • 1 Day Ago

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Customer Service Represenative
  • Customer First Solutions
  • Birmingham, AL FULL_TIME
  • Customer First Solutions in Birmingham, AL is seeking a dedicated Customer Service Representative to join our team. As a key member of our customer service department, you will play a crucial role in ...
  • 17 Days Ago

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Customer Service Associate
  • Customer First Solutions
  • Birmingham, AL FULL_TIME
  • Do you love interacting with others, making connections, and helping people? Then you’re an excellent fit for the customer service representative position at our company! You’ll be responsible for res...
  • 27 Days Ago

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Expression of Interest - Customer Service Assistant (Go.Compare)
  • Customer Service Assistant (Go.Compare) - Future Publishing
  • Cardiff, AL OTHER
  • What you'll be doing…As a Customer Service Assistant you will ensure that we are able to resolve customer queries and deliver excellent customer service, you’ll demonstrate excellent listening skills ...
  • 10 Days Ago

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Service Technician, Compressor Technique - Birmingham, AL
  • Atlas Copco Compressors LLC -North America Customer Center
  • Birmingham, AL FULL_TIME
  • Service Technician, Compressor Technique - Birmingham, AL Functional area: Service Country: United States City: Birmingham Company name: Atlas Copco Compressors LLC Date of posting: Feb 22, 2024 Our s...
  • 13 Days Ago

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0 Customer Service Director jobs found in Birmingham, AL area

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Community Association Manager/ HOA
  • Associa
  • Birmingham, AL
  • Associa is currently looking for a Community Association Manager (CAM) to join our team. As a Community Association Mana...
  • 3/28/2024 12:00:00 AM

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Commercial Card Strategic Product Manager
  • First Horizon Corp.
  • Birmingham, AL
  • The Commercial Card Strategic Project Manager manages strategic initiatives and projects related to the overall success ...
  • 3/27/2024 12:00:00 AM

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Market Manager Retail - Tuscaloosa, Birmingham, Madison
  • Alabama Goodwill Industries, Inc.
  • Birmingham, AL
  • * Birmingham, AL, USA * Salary * Full Time *Health, Dental, & Vision Insurance Employer Paid Life Insurance 401K w/emplo...
  • 3/27/2024 12:00:00 AM

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Product Manager
  • BioHorizons
  • Birmingham, AL
  • The Product Manager will support the management in the Product Marketing team of the BioHorizons product lines in order ...
  • 3/27/2024 12:00:00 AM

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Administrative Assistant
  • US Tech Solutions, Inc.
  • Birmingham, AL
  • Job Title: Administrative Assistant Location: Birmingham, AL 35203 Duration: 12 - 36 Months Job Description: This positi...
  • 3/26/2024 12:00:00 AM

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Marketing Specialist - Professional Firm
  • PANGEATWO
  • Birmingham, AL
  • Marketing Associate - Business Development Birmingham, Alabama Our client, a successful law firm, is seeking an experien...
  • 3/25/2024 12:00:00 AM

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Senior Director, Software Engineering (Engineering 360)
  • Capital One
  • Birmingham, AL
  • Center 1 (19052), United States of America, McLean, Virginia Senior Director, Software Engineering (Engineering 360) Are...
  • 3/25/2024 12:00:00 AM

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Marketing Events Manager
  • Burr & Forman LLP
  • Birmingham, AL
  • Calibrate is working on behalf of Burr & Forman, a highly regarded Southeastern regional law firm with over 350 attorney...
  • 3/24/2024 12:00:00 AM

Birmingham (/ˈbɜːrmɪŋhæm/ BUR-ming-ham) is a city located in the north central region of the U.S. state of Alabama. With an estimated 2017 population of 210,710, it is the most populous city in Alabama. Birmingham is the seat of Jefferson County, Alabama's most populous and fifth largest county. As of 2017, the Birmingham-Hoover Metropolitan Statistical Area had a population of 1,149,807, making it the most populous in Alabama and 49th-most populous in the United States. Birmingham serves as an important regional hub and is associated with the Deep South, Piedmont, and Appalachian regions ...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Customer Service Director jobs
$161,045 to $224,585
Birmingham, Alabama area prices
were up 1.3% from a year ago

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