Customer Service Director jobs in Carmel, IN

Customer Service Director directs and oversees all aspects of an organization's customer service policies, objectives, and initiatives. Develops service level standards focused on reducing response times and providing high customer satisfaction. Being a Customer Service Director establishes policies and procedures that produce high quality customer service delivery and that reflect industry best practices. Implements systems to capture and report on service metrics, including any customer feedback or trends in product or service issues. Additionally, Customer Service Director manages resource decision-making and planning. Aligns customer service activities and initiatives to support and enhance the objectives of the organization. Requires a bachelor's degree or equivalent. Typically reports to top management. The Customer Service Director manages a departmental sub-function within a broader departmental function. Creates functional strategies and specific objectives for the sub-function and develops budgets/policies/procedures to support the functional infrastructure. To be a Customer Service Director typically requires 5+ years of managerial experience. Deep knowledge of the managed sub-function and solid knowledge of the overall departmental function. (Copyright 2024 Salary.com)

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Customer Service Office Staff
  • Lenders Recovery Service, LLC
  • Indianapolis, IN FULL_TIME
  • We are a growing Indianapolis based, veteran owned repossession company in search of a highly motivated, organized person to help support our office.

    Responsibilities

    • Greet Clients warmly and answer phones
    • Assist the office in filing duties
    • Perform basic bookkeeping duties
    • Perform data entry (License plates, Voluntary updates for clients)
    • Operate copy, scanning and mailing equipment
    • Demonstrate friendly and cooperative attitude and maintain high level of customer care
    • Scan and upload documents into our systems
    • Accepting accounts in our operating systems
    • Maintain all reporting documentation and logs and, pay attention to detail
    • Perform other duties assigned and take part in cross-training
    • Operate copy, scanning and mailing equipment
    • Ability to learn and manage software/programs related to the repossession industry
    • After hours phone rotation with rest of staff


    Requirements and skills

    • Proficiency in Microsoft Office Suite and Outlook


    • Hands-on experience with office equipment (e.g. fax machines and printers)


    • Professional attitude and appearance


    • Solid written and verbal communication skills


    • Ability to be resourceful and proactive when issues arise


    • Excellent organizational skills


    • Multitasking and time-management skills, with the ability to prioritize tasks


    • Customer service attitude


    • High school degree; additional certification in Office Management is a plus


    Not required but a bonus skill: Knowledge of Repossession industry and associated software/programs such as RDN, Clearplan, Cleardata, Recovery Connect, ALS

    Background check and drug screening may be required

    Pay: $15/ hour. At 6 months you will be eligible for a raise of up to $1 an hour with a $500 retention bonus. At 1 Year, you will be eligible for up to an additional $1 an hour.

    Additional Information: Company paid Life insurance, Simple IRA match, Health Insurance options, Paid time off
  • 18 Days Ago

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Customer Service Specialist
  • Service Experts - Broad Ripple
  • Indianapolis, IN FULL_TIME
  • Why You Should Join the Service Experts Team? Our team consists of the very best; we believe in doing what is right for our customers and our employees. We provide our employees with the training, sup...
  • 3 Days Ago

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Call Center - Customer Service Representative
  • Apex Service Partners
  • Plainfield, IN FULL_TIME
  • Call Center-Customer Service Representative Salary: $18 - $23/hour up to $400/week in commission Hours: Mon-Fri Fri-Mon shifts available 8am-5pm 10am-7pm shifts available Location: 706 W Main St. Plai...
  • 2 Days Ago

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Preschool Director
  • TCF - Preschool Director (Indiana Area)
  • Indianapolis, IN FULL_TIME
  • Job description TCF - School's Administration is an expading management team seeking for Preschool Directors to our schools located in Indianapolis area. We’ve been shaping, fueling and nurturing chil...
  • 1 Month Ago

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Assistant Director
  • TCF - Preschool Director (Indiana Area)
  • Greenwood, IN FULL_TIME
  • JOB DESCRIPTION Academy Assistant Director Job Summary Assists and supports the Director in all aspects of management of the academy, to include human resources, marketing, customer relations, financi...
  • 1 Month Ago

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Assistant Director
  • TCF - Preschool Director (Indiana Area)
  • Fishers, IN FULL_TIME
  • JOB DESCRIPTION Academy Assistant Director Job Summary Assists and supports the Director in all aspects of management of the academy, to include human resources, marketing, customer relations, financi...
  • 2 Months Ago

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0 Customer Service Director jobs found in Carmel, IN area

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Activation Manager - Remote US
  • OPENLANE
  • Carmel, IN
  • *This is a fully remote position. Who We Are: At OPENLANE we make wholesale easy so our customers can be more successful...
  • 3/28/2024 12:00:00 AM

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Senior CRM Manager - Remote
  • Legends
  • Indianapolis, IN
  • Senior CRM Manager - Legends Global Merchandise LEGENDS Founded in 2008, Legends is a premium experiences company with s...
  • 3/28/2024 12:00:00 AM

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Cook, Part Time
  • Bridgewater Healthcare Center
  • Carmel, IN
  • Bridgewater Healthcare Center - Do you have the recipe we need to nourish our residents in body and spirit? Do you know ...
  • 3/28/2024 12:00:00 AM

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Customer Success Specialist
  • Swift Placement & Consulting
  • Noblesville, IN
  • Job Description Job Description This is a great position for the application and/or service engineer with project manage...
  • 3/26/2024 12:00:00 AM

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Store Leadership Intern - Summer 2024
  • Meijer
  • Carmel, IN
  • As a family company, we serve people and communities. When you work at Meijer, you're provided with career and community...
  • 3/26/2024 12:00:00 AM

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Sr. Digital Marketing Analytics Manager
  • Lids
  • Indianapolis, IN
  • About Our Company: Lids Sports Group is the largest licensed sports retailer in North America, selling fan and fashion-o...
  • 3/25/2024 12:00:00 AM

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Director, Product Marketing - Remote, US
  • Careerbuilder
  • Indianapolis, IN
  • Earnests mission is to make higher education accessible and affordable for everyone. We empower past, present, and soon-...
  • 3/25/2024 12:00:00 AM

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Associate Channel Marketing Manager - Carmel, Indiana or Remote Indiana
  • Allegion
  • Carmel, IN
  • **Creating Peace of Mind by Pioneering Safety and Security** At Allegion, we help keep the people you know and love safe...
  • 3/24/2024 12:00:00 AM

Carmel occupies the southwestern part of Hamilton County, adjacent to Indianapolis and, with the annexation of Home Place in 2018, is now entirely coextensive with Clay Township. It is bordered to the north by Westfield, to the northeast by Noblesville, to the east by Fishers, to the south by Indianapolis in Marion County, and to the west by Zionsville in Boone County. The center of Carmel is 15 miles (24 km) north of the center of Indianapolis. According to the 2010 census, Carmel has a total area of 48.545 square miles (125.73 km2), of which 47.46 square miles (122.92 km2) (or 97.76%) is lan...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Customer Service Director jobs
$165,823 to $231,248
Carmel, Indiana area prices
were up 1.3% from a year ago

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