Customer Service Director directs and oversees all aspects of an organization's customer service policies, objectives, and initiatives. Develops service level standards focused on reducing response times and providing high customer satisfaction. Being a Customer Service Director establishes policies and procedures that produce high quality customer service delivery and that reflect industry best practices. Implements systems to capture and report on service metrics, including any customer feedback or trends in product or service issues. Additionally, Customer Service Director manages resource decision-making and planning. Aligns customer service activities and initiatives to support and enhance the objectives of the organization. Requires a bachelor's degree or equivalent. Typically reports to top management. The Customer Service Director manages a departmental sub-function within a broader departmental function. Creates functional strategies and specific objectives for the sub-function and develops budgets/policies/procedures to support the functional infrastructure. To be a Customer Service Director typically requires 5+ years of managerial experience. Deep knowledge of the managed sub-function and solid knowledge of the overall departmental function. (Copyright 2024 Salary.com)
Already a Kwik Trip Coworker? Follow this link to apply: myapps.kwiktrip.com
Location: Stop-N-Go 562
Minimum Starting Pay: $15.00
Shift: Variable
Food/Guest Service coworkers:
Kwik Trip is seeking energetic, outgoing and positive people to make a difference in the communities we serve. Our Food/Guest Service coworkers give the best customer and food service experience in clean, state of the art facilities.
Requirements:
· Great people skills
· Enjoy a fast paced work environment
· Maintain our in-store food program
· Ability to problem solve challenges and shift priorities quickly
· Desire to help customers
· Maintain a clean and inviting store
· Some weekend and holiday availability is required
Kwik Trip has rated as a Top Workplace several years running, both nationally and in the states that we operate. We live by our mission, treating others how we would like to be treated and we strive to make a difference in people’s lives. Our mission drives how we operate as a business as well as how we approach staffing our stores. We are a family owned company and share 40% of pre-tax profits with all their co-workers. Our teams are loaded with fun, ambitious and energetic people that make work enjoyable and brighten the days of our guests.
Kwik Trip is an innovative company that offers a variety of careers paths, from Retail Leadership to our Support Center and Production and Distribution Facilities. Many co-workers throughout the company have started as Guest Service Co-workers and have developed the skills to take on new challenges and roles within the company.
Similar positions would be: Customer Service, Food, Cashier, Cook, Server.
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