Customer Service Director jobs in Elkhart, IN

Customer Service Director directs and oversees all aspects of an organization's customer service policies, objectives, and initiatives. Develops service level standards focused on reducing response times and providing high customer satisfaction. Being a Customer Service Director establishes policies and procedures that produce high quality customer service delivery and that reflect industry best practices. Implements systems to capture and report on service metrics, including any customer feedback or trends in product or service issues. Additionally, Customer Service Director manages resource decision-making and planning. Aligns customer service activities and initiatives to support and enhance the objectives of the organization. Requires a bachelor's degree or equivalent. Typically reports to top management. The Customer Service Director manages a departmental sub-function within a broader departmental function. Creates functional strategies and specific objectives for the sub-function and develops budgets/policies/procedures to support the functional infrastructure. To be a Customer Service Director typically requires 5+ years of managerial experience. Deep knowledge of the managed sub-function and solid knowledge of the overall departmental function. (Copyright 2024 Salary.com)

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Customer Service Specialist
  • Service Experts - Cook-Elkhart
  • Elkhart, IN PART_TIME
  • Why You Should Join the Service Experts Team?

    Our team consists of the very best; we believe in doing what is right for our customers and our employees. We provide our employees with the training, support and an opportunity for unlimited professional growth. Join us and become an EXPERT!

    Service Experts Company Perks and Benefits for YOU

    Generous PTO provided:

    • 20 paid days off within your first year of employment (vacation & national holidays)
    • 25 paid days off after your 2nd year of employment
    • No layoffs during “Slow Season” – due to our extensive customer base, you will never have to worry about not being able to provide for your family year-round
    • Ready to get out of your work truck? We have ample advancement and career-growth opportunities available across the U.S.
    • Hold on to your more of your paycheck with Company-sponsored Medical, Dental, and Vision Insurance programs
    • We provided wellness program options for free employee medical
    • Company-provided smart phone, tablet, uniform plan, and tool replacement program
    • We’ll make you better at what you do with our internal Training Academy
    • Best-in-class 401(k) Retirement Savings Plan with attractive company matching contributions
    • Company-paid employee Life Insurance with options for YOU and your Family!
    • Short-term and Long-term disability insurance options that will protect you and your family if you are unable to work
    • Supplemental benefit programs such as: Legal advice, pet insurance, and health advocacy programs

    Come join the BEST and the BIGGEST team in HVAC: Service Experts Heating, Air Conditioning, & Plumbing!

    Position Summary:

    The Customer Service Specialist handles customer service requests, appointment booking, customer questions, complaints, and billing inquiries with the highest degree of courtesy and professionalism to resolve customer issues with one-call resolution. The Customer Service Specialist will be responsible for assisting in day-to-day operation of the Center. This position is for Tuesday through Saturday.

    Key Responsibilities:

    • Answers incoming phone calls from customers and assists call or routes call to appropriate person
    • Maintains good customer relations and ensures that all calls meet Service Experts’ standards
    • Handles and resolves a variety of customer concerns, complaints, and questions by phone, email, Chat, (questions may include billing inquires, technician ETA, scheduling issues, and general company product and service questions)
    • Resolves problems by clarifying issues, researching, exploring answers/alternative solutions, implementing solutions, and escalating unresolved issues
    • Maintains customer records by updating account information
    • Accurately dispositions calls in call monitoring software
    • Adheres to CPI compliance regulations when taking payments over the phone
    • Updates capacity planner whenever calls or booked, rescheduled or cancelled
    • Works with Sales and Service Coordinator to improve accuracy in scheduling and speed of response
    • Communicates with customers on the status of service calls
    • Assists with dispatching as needed
    • Continually maintains working knowledge of all company products, services, and promotions
    • Working with dispatch to improve accuracy in scheduling and speed of response
    • Reliable attendance and on-time job performance
    • Performs similar/other duties as needed or assigned

    Qualifications:

    • High school diploma or equivalent with 1 year experience working in customer service or other customer-facing environment
    • Experience or training the use of computers and related systems in an administrative office environment
    • Must be able to multi-task and work effectively in fast-paced and constantly changing work environment. Must be comfortable switching rapidly between tasks with no loss in efficiency and effectiveness.
    • Excellent customer-service, communication, and interpersonal skills
    • Effective communication skills to communicate with customer and to resolve customer issues, complaints, or concerns
    • Ability to effectively communicate with co-workers and customers in a pleasant, business-like, and customer-focused manner. Ability to communicate with a diverse customer population.
    • Ability to work effectively in both a team and an independent environment
    • Ability to make decisions based on established guidelines and procedures
    • Ability to accept empowerment and to be prepared to make decisions regarding customer satisfaction with confidence
    • Effective organizational and time-management skills. Must be able to prioritize work based on service demands
    • An understanding and knowledge of the HVAC/Refrigeration Industry is an asset
  • 2 Days Ago

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Customer Service
  • Thunderbird LLC.
  • Elkhart, IN FULL_TIME
  • Position Summary: Handles all customer contacts, both external and internal, received by mail, telephone and email. Providing knowledgeable information from the beginning process of order entry to fin...
  • Just Posted

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Customer service
  • Community Choice Financial Family of Brands
  • Elkhart, IN FULL_TIME
  • What you will be doing : As a member of our customer service team, you will provide our loyal and new customers with amazing service as you work with them through the process to access the financial p...
  • 13 Days Ago

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Customer service
  • American Red Cross
  • Goshen, IN FULL_TIME
  • Please use Google Chrome or Mozilla Firefox when accessing Candidate Home. By joining the American Red Cross you will touch millions of lives every year and experience the greatness of the human spiri...
  • 1 Month Ago

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Resident Service Director
  • CommuniCare Family of Companies
  • Elkhart, IN FULL_TIME
  • Valley View Healthcare Center is looking for a Resident Services Director to join their facility.The position of Resident Services Director provides planning, assessing, coordination, and implementati...
  • 9 Days Ago

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Food Service Director
  • Latvian Center Garezers
  • Three Rivers, MI TEMPORARY,FULL_TIME
  • The Latvian Center Garezers is seeking a Food Service Director for our 2023 summer season. Garezers is a children’s camp and cultural center located in Three Rivers, Michigan. This position includes r...
  • 27 Days Ago

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0 Customer Service Director jobs found in Elkhart, IN area

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Nurse Practitioner Specialty Care
  • Beacon Health System
  • Elkhart, IN
  • Full-time 600 East Blvd. Nursing Day Reports to a Practice Manager/Director for administrative supervision and the Pract...
  • 3/28/2024 12:00:00 AM

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On-Call Surgery Registered Nurse
  • Beacon Health System
  • Elkhart, IN
  • Full-time 600 East Boulevard Nursing Night Open Heart OR Experience Required Reports to the Director. Provides professio...
  • 3/28/2024 12:00:00 AM

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Group Home Scheduler
  • ADEC INC.
  • Elkhart, IN
  • Job Description Job Description The Company: ADEC’s services revolve around one mission: Advocating for and serving peop...
  • 3/28/2024 12:00:00 AM

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Microbiologist, 1st Shift
  • Voyant Beauty
  • Elkhart, IN
  • POSITION: Microbiologist PREREQUISITES: Bachelor's Degree in Microbiology or strong chemical background experience Stabl...
  • 3/27/2024 12:00:00 AM

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Operations Manager
  • Dayton Freight
  • Elkhart, IN
  • Overview: Stable and growing organization Competitive weekly pay Quick advancement Professional, positive and people-cen...
  • 3/27/2024 12:00:00 AM

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Commercial Sales Manager - Northeastern States
  • Nibco Inc
  • Elkhart, IN
  • NIBCO is a recognized leader in the flow control industry. Headquartered in Northern Indiana, with a manufacturing histo...
  • 3/26/2024 12:00:00 AM

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Cook
  • CommuniCare Health
  • Elkhart, IN
  • **JOB DESCRIPTION** **LOCATION** LOGIN Cook Valley View Healthcare Center DESCRIPTION **CommuniCare Health Services** in...
  • 3/25/2024 12:00:00 AM

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Licensed Practical Nurse LPN Private Duty PRN
  • Elara Caring
  • Elkhart, IN
  • At Elara Caring, we have a unique opportunity to play a huge role in the growth of an entire home care industry. Here, e...
  • 3/24/2024 12:00:00 AM

Elkhart /ˈɛlkɑːrt/ is a city in Elkhart County, Indiana, United States. The city is located 15 miles (24 km) east of South Bend, Indiana, 110 miles (180 km) east of Chicago, Illinois, and 150 miles (240 km) north of Indianapolis, Indiana. Elkhart has the larger population of the two principal cities of the Elkhart-Goshen Metropolitan Statistical Area, which in turn is part of the South Bend-Elkhart-Mishawaka Combined Statistical Area, in a region commonly known as Michiana. The population was 50,949 at the 2010 census. Despite the shared name, it is not the county seat of Elkhart County; that ...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Customer Service Director jobs
$162,683 to $226,870
Elkhart, Indiana area prices
were up 1.3% from a year ago

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