Customer Service Director directs and oversees all aspects of an organization's customer service policies, objectives, and initiatives. Develops service level standards focused on reducing response times and providing high customer satisfaction. Being a Customer Service Director establishes policies and procedures that produce high quality customer service delivery and that reflect industry best practices. Implements systems to capture and report on service metrics, including any customer feedback or trends in product or service issues. Additionally, Customer Service Director manages resource decision-making and planning. Aligns customer service activities and initiatives to support and enhance the objectives of the organization. Requires a bachelor's degree or equivalent. Typically reports to top management. The Customer Service Director manages a departmental sub-function within a broader departmental function. Creates functional strategies and specific objectives for the sub-function and develops budgets/policies/procedures to support the functional infrastructure. To be a Customer Service Director typically requires 5+ years of managerial experience. Deep knowledge of the managed sub-function and solid knowledge of the overall departmental function. (Copyright 2024 Salary.com)
Job Summary:
We are seeking enthusiastic individuals to join our team as Crew Members. As a Crew Member, you will play a vital role in providing exceptional customer service and ensuring a positive dining experience for our guests. If you are passionate about food, enjoy working in a fast-paced environment, and have excellent communication skills, we would love to hear from you.
Duties:
- Greet customers with a friendly and welcoming attitude
- Take customer orders accurately and efficiently using the Aloha POS system
- Maintain cleanliness and sanitation standards in the dining area.
- Provide exceptional customer service by addressing customer inquiries and concerns
- Follow all company policies and procedures regarding food handling, safety, and hygiene
Qualifications:
- Previous experience in customer service is preferred but not required
- Strong interpersonal skills with the ability to communicate effectively with customers and team members
- Ability to work in a fast-paced environment while maintaining attention to detail
- Basic knowledge of food handling and safety regulations
- Willingness to learn and take direction from supervisors
- Ability to stand for long periods of time and lift up to 25 pounds
Join our team today and be part of a dynamic organization that values teamwork, growth, and providing exceptional service to our customers. Apply now!
Job Types: Full-time, Part-time
Pay: $16.00 - $19.00 per hour
Expected hours: 15 – 35 per week
Benefits:
Restaurant type:
Shift:
Weekly day range:
Ability to Relocate:
Work Location: In person
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0 Customer Service Director jobs found in Gastonia, NC area