Customer Service Director jobs in Gastonia, NC

Customer Service Director directs and oversees all aspects of an organization's customer service policies, objectives, and initiatives. Develops service level standards focused on reducing response times and providing high customer satisfaction. Being a Customer Service Director establishes policies and procedures that produce high quality customer service delivery and that reflect industry best practices. Implements systems to capture and report on service metrics, including any customer feedback or trends in product or service issues. Additionally, Customer Service Director manages resource decision-making and planning. Aligns customer service activities and initiatives to support and enhance the objectives of the organization. Requires a bachelor's degree or equivalent. Typically reports to top management. The Customer Service Director manages a departmental sub-function within a broader departmental function. Creates functional strategies and specific objectives for the sub-function and develops budgets/policies/procedures to support the functional infrastructure. To be a Customer Service Director typically requires 5+ years of managerial experience. Deep knowledge of the managed sub-function and solid knowledge of the overall departmental function. (Copyright 2024 Salary.com)

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Cashier/Customer Service
  • Donut Life
  • Hickory, NC FULL_TIME,PART_TIME
  • Job Summary:
    We are seeking enthusiastic individuals to join our team as Crew Members. As a Crew Member, you will play a vital role in providing exceptional customer service and ensuring a positive dining experience for our guests. If you are passionate about food, enjoy working in a fast-paced environment, and have excellent communication skills, we would love to hear from you.

    Duties:
    - Greet customers with a friendly and welcoming attitude
    - Take customer orders accurately and efficiently using the Aloha POS system
    - Maintain cleanliness and sanitation standards in the dining area.
    - Provide exceptional customer service by addressing customer inquiries and concerns
    - Follow all company policies and procedures regarding food handling, safety, and hygiene

    Qualifications:
    - Previous experience in customer service is preferred but not required
    - Strong interpersonal skills with the ability to communicate effectively with customers and team members
    - Ability to work in a fast-paced environment while maintaining attention to detail
    - Basic knowledge of food handling and safety regulations
    - Willingness to learn and take direction from supervisors
    - Ability to stand for long periods of time and lift up to 25 pounds

    Join our team today and be part of a dynamic organization that values teamwork, growth, and providing exceptional service to our customers. Apply now!

    Job Types: Full-time, Part-time

    Pay: $16.00 - $19.00 per hour

    Expected hours: 15 – 35 per week

    Benefits:

    • Employee discount
    • Flexible schedule
    • Food provided
    • Paid training

    Restaurant type:

    • Bakery

    Shift:

    • Day shift
    • Morning shift

    Weekly day range:

    • Monday to Friday
    • Rotating weekends

    Ability to Relocate:

    • Hickory, NC 28601: Relocate before starting work (Required)

    Work Location: In person

  • 14 Days Ago

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Customer Service Representative
  • Circle K
  • Newton, NC FULL_TIME
  • Store 2723024: 521 Southwest Blvd, Newton, North Carolina 28658Availability - Shift/Days Flexible Availability Customer Service RepresentativeWe want you to join our team as a Customer Service Represe...
  • 15 Days Ago

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PT Customer Service Representative
  • Planet Fitness
  • Gastonia, NC OTHER
  • Job Details Job Location: L074 South Gastonia - Gastonia, NC Salary Range: Undisclosed DescriptionPart- Time: Starting at $11 per hour. Mon-Friday evening shifts, Looking for open availability on week...
  • 15 Days Ago

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Lead Customer Service Representative
  • Circle K
  • Belmont, NC FULL_TIME
  • Store 2708379: 101 Belmont Mt Holly Rd, Belmont, North Carolina 28012Availability - Shift/Days Flexible Availability Lead Customer Service RepresentativeWe want you to join our team as a Customer Serv...
  • 16 Days Ago

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Customer Service Representative
  • Circle K
  • Denver, NC FULL_TIME
  • Store 2723946: 7405 NC HWY 73, Denver, North Carolina 28037Availability - Shift/Days Flexible Availability Customer Service RepresentativeWe want you to join our team as a Customer Service Representat...
  • 16 Days Ago

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Lead Customer Service Representative
  • Circle K
  • Denver, NC FULL_TIME
  • Store 2723946: 7405 NC HWY 73, Denver, North Carolina 28037Availability - Shift/Days Flexible Availability Lead Customer Service RepresentativeWe want you to join our team as a Customer Service Repres...
  • 16 Days Ago

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0 Customer Service Director jobs found in Gastonia, NC area

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Senior Growth Marketing Manager- Remote
  • UX Hires
  • Charlotte, NC
  • Senior Growth Marketing Manager- Remote Our client is simplifying the chaos of the events industry through powerful, eas...
  • 4/23/2024 12:00:00 AM

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Client Marketing Manager-Remote
  • Bright Horizons
  • Charlotte, NC
  • Reporting to the Director, Client Engagement, the Manager, Client Marketing (CMM) plays a critical role in leading engag...
  • 4/23/2024 12:00:00 AM

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Product Specialist
  • EnTelegent Solutions
  • Charlotte, NC
  • As a Product Specialist for EnTelegent Solutions, you will be a trusted advisor to the business and will assist in drivi...
  • 4/23/2024 12:00:00 AM

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Primary Care Clinical Organizer
  • LifeSource, Inc.
  • Mooresville, NC
  • Job Description Job Description We're hiring for Primary Care Clinical Organizers. EDUCATION AND EXPERIENCE (Required) ·...
  • 4/23/2024 12:00:00 AM

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Paid Media Specialist
  • Drink DELTA
  • Charlotte, NC
  • Overall Purpose As a Paid Media Specialist, you will play a key role in developing and implementing paid media strategie...
  • 4/22/2024 12:00:00 AM

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Director of Client Services
  • sbExperiential, LLC
  • Cornelius, NC
  • Job Description Job Description Do you thrive in a fast-paced environment where creativity meets strategy? sbExperientia...
  • 4/21/2024 12:00:00 AM

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VP / Director of Marketing - North America
  • Linewize US (part of the Qoria family)
  • Charlotte, NC
  • Want to deliver tech with purpose, with people who care? Join us in our mission to create solutions that help keep child...
  • 4/21/2024 12:00:00 AM

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Senior Product Manager - Fraud and Identity (Remote US)
  • Experian
  • Charlotte, NC
  • Experian is the world’s leading global information services company. During life’s big moments – from buying a home or a...
  • 4/20/2024 12:00:00 AM

Gastonia is the largest city in and county seat of Gaston County, North Carolina, United States. It is also the second largest satellite city of the Charlotte area, behind Concord. The population was 71,741 at the 2010 Census. In 2016, the population had increased to 75,536. Gastonia is the 13th largest city in North Carolina. It is part of the Charlotte metropolitan area, officially designated the Charlotte Metropolitan Statistical Area (MSA). Gastonia has experienced steady growth, with a population increase between 2000 and 2010 of nearly 8.2%, according to the U.S. Census Bureau. According...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Customer Service Director jobs
$165,876 to $231,314
Gastonia, North Carolina area prices
were up 1.5% from a year ago

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