Customer Service Director jobs in Harrisburg, PA

Customer Service Director directs and oversees all aspects of an organization's customer service policies, objectives, and initiatives. Develops service level standards focused on reducing response times and providing high customer satisfaction. Being a Customer Service Director establishes policies and procedures that produce high quality customer service delivery and that reflect industry best practices. Implements systems to capture and report on service metrics, including any customer feedback or trends in product or service issues. Additionally, Customer Service Director manages resource decision-making and planning. Aligns customer service activities and initiatives to support and enhance the objectives of the organization. Requires a bachelor's degree or equivalent. Typically reports to top management. The Customer Service Director manages a departmental sub-function within a broader departmental function. Creates functional strategies and specific objectives for the sub-function and develops budgets/policies/procedures to support the functional infrastructure. To be a Customer Service Director typically requires 5+ years of managerial experience. Deep knowledge of the managed sub-function and solid knowledge of the overall departmental function. (Copyright 2024 Salary.com)

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Inbound Customer Service Agent - Inbound Call Center- Full time
  • Publishers Service Associates
  • Williamsport, PA FULL_TIME
  • Professional Sales and Customer Service Opportunity!

    Our inbound sales and support team is looking for skilled sales/service professionals to help us service several large accounts! PSA/Darwin provides a solid structure and room to advance your career. Our agents talk with active subscribers and customers to solve service issues and up & cross sell products that customers are looking for. Please note: You must be able to work in our Williamsport PA Office.

    • Possible Incentive Pay
    • Full Time Work Hours M-F - 9am-5:30pm
    • No Weekends
    • Lots of Advancement Opportunities
    • Voluntary Overtime available too on occasion!
    • No remote work- must work from office

    If you have sales and service experience, have the drive to learn & grow and you're looking for a long-term permanent position--apply now. Training will be provided.

    We offer:

    A great working environment.

    Stability- PSA has been in business for over 26 years.

    Room for rapid advancement --in fact 95% of our mangers, supervisors and directors all were promoted from within- most started in positions like this one.

    Paid holidays and PTO, Insurance and more.

    Benefit Conditions:

    • Only full-time employees eligible

    COVID-19 Precaution(s):

    • Personal protective equipment provided or required
    • Virtual meetings
    • Sanitizing, disinfecting, or cleaning procedures in place

    This Job Is:

    • A job for which military experienced candidates are encouraged to apply
    • A good fit for applicants with gaps in their resume, or who have been out of the workforce for the past 6 months or more
    • A good job for someone just entering the workforce or returning to the workforce with limited experience and education
    • A job for which all ages, including older job seekers, are encouraged to apply
    • Open to applicants who do not have a college diploma

    Work Remotely

    • No

    Job Type: Full-time

    Pay: From $14.00 per hour

    Expected hours: 40 per week

    Benefits:

    • 401(k)
    • Dental insurance
    • Disability insurance
    • Health insurance
    • Paid time off
    • Vision insurance

    Experience level:

    • 1 year

    Shift:

    • 8 hour shift
    • Day shift

    Supplemental pay types:

    • Bonus opportunities

    Weekly day range:

    • Monday to Friday

    Work setting:

    • Call center
    • In-person
    • Office

    Application Question(s):

    • Are you willing to submit to a background check?

    Experience:

    • Customer service: 1 year (Required)

    Work Location: In person

  • 30 Days Ago

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ENROLLMENT AGENTS, APPLICATION TAKERS NEEDED! $100 PER APP! INSTANT PAY!
  • Global Customer Solutions
  • Harrisburg, PA PART_TIME,FULL_TIME
  • $1000 FAST-TRACK BONUS!!! Daily instant cash incentives, paid training, INSTANT PAY, THE SAME DAY YOU WORK!!!! Brand new office about to open! MANAGERS NEEDED!!! Hiring like crazy! Global Customer Sol...
  • 30 Days Ago

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County Executive Director in Training
  • US Farm Service Agency
  • Harrisburg, PA FULL_TIME
  • Duties Initial appointment is subject to satisfactory completion of training. Applicants selected as County Executive Director in Training (CEDTs) must sign an agreement to accept training assignment ...
  • 3 Days Ago

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Executive Director, Business Development
  • Keystone Service Systems, Inc
  • Harrisburg, PA FULL_TIME
  • Are you interested in working for a company that makes a difference? If so, Keystone Human Services has an exciting opportunity for an Executive Director, Business Development. This is a hybrid positi...
  • 23 Days Ago

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Customer Experience Associate -Carlisle Main Store
  • Army & Airforce Exchange Service
  • Carlisle, PA PART_TIME
  • ******Apply on our website: www.applymyexchange.com****** Hours requested for availability:0900-1700 Up to 34 hours per week Job Description: Responsible for driving the customer experience through pr...
  • 13 Days Ago

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Customer Experience Associate -Carlisle Main Store
  • Army & Airforce Exchange Service
  • Carlisle, PA PART_TIME
  • ******Apply on our website: www.applymyexchange.com****** Hours requested for availability:0900-1700 Up to 34 hours per week Job Description: Responsible for driving the customer experience through pr...
  • 13 Days Ago

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0 Customer Service Director jobs found in Harrisburg, PA area

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Director, Data Product Strategy & Governance
  • Capital One
  • York, PA
  • Center 3 (19075), United States of America, McLean, Virginia Director, Data Product Strategy & Governance As the Directo...
  • 4/24/2024 12:00:00 AM

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Marketing Admin/Coordinator Job
  • Armstrong World Industries
  • Lancaster, PA
  • Primary location: Lancaster, Pennsylvania Relocation offered: No Employment status: Full-Time Travel: No Non-compete: No...
  • 4/24/2024 12:00:00 AM

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CRM Manager-Top 10 Fastest Growing US Retailer!
  • Ollies Bargain Outlet Holdings, Inc.
  • Harrisburg, PA
  • ** CRM Manager-Top 10 Fastest Growing US Retailer!** **Job Category****:** Marketing & Advertising **Requisition Number*...
  • 4/23/2024 12:00:00 AM

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Director of Marketing
  • Warfel Construction Company
  • East Petersburg, PA
  • Warfel Construction Company is widely regarded among the industry for its efforts in sustainable building practices, eth...
  • 4/22/2024 12:00:00 AM

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Director of Product Management
  • Russell Tobin & Associates
  • Harrisburg, PA
  • What are we looking for in our Director of Product Management ? Position: Director of Product Management Location: Remot...
  • 4/21/2024 12:00:00 AM

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Associate Director, SaaS Product Management
  • KPMG
  • Harrisburg, PA
  • Business Title: Associate Director, SaaS Product Management Requisition Number: 111955 - 76 Function: Business Support S...
  • 4/20/2024 12:00:00 AM

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Digital Marketing / Strategy Internship
  • Advance Local
  • Mechanicsburg, PA
  • **Position** : Digital Marketing / Strategy Internship **_Diversity, Equity and Inclusion are at the core of our mission...
  • 4/20/2024 12:00:00 AM

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Director of Marketing
  • Warfel Construction Company
  • East Petersburg, PA
  • Warfel Construction Company is widely regarded among the industry for its efforts in sustainable building practices, eth...
  • 4/20/2024 12:00:00 AM

Harrisburg (/ˈhærɪsbɜːrɡ/ HARR-iss-burg; Pennsylvania German: Harrisbarrig)[citation needed] is the capital city of the Commonwealth of Pennsylvania in the United States, and the county seat of Dauphin County. With a population of 49,192, it is the 15th largest city in the Commonwealth. It lies on the east bank of the Susquehanna River, 107 miles (172 km) west of Philadelphia. Harrisburg is the anchor of the Susquehanna Valley metropolitan area, which had a 2017 estimated population of 571,903, making it the fourth most populous in Pennsylvania and 96th most populous in the United States. Harr...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Customer Service Director jobs
$167,074 to $232,985
Harrisburg, Pennsylvania area prices
were up 1.5% from a year ago

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