Customer Service Director directs and oversees all aspects of an organization's customer service policies, objectives, and initiatives. Develops service level standards focused on reducing response times and providing high customer satisfaction. Being a Customer Service Director establishes policies and procedures that produce high quality customer service delivery and that reflect industry best practices. Implements systems to capture and report on service metrics, including any customer feedback or trends in product or service issues. Additionally, Customer Service Director manages resource decision-making and planning. Aligns customer service activities and initiatives to support and enhance the objectives of the organization. Requires a bachelor's degree or equivalent. Typically reports to top management. The Customer Service Director manages a departmental sub-function within a broader departmental function. Creates functional strategies and specific objectives for the sub-function and develops budgets/policies/procedures to support the functional infrastructure. To be a Customer Service Director typically requires 5+ years of managerial experience. Deep knowledge of the managed sub-function and solid knowledge of the overall departmental function. (Copyright 2024 Salary.com)
Join our growing business!
Small but growing custom decorating company located in Dane County is looking for a hard working individual to assist with customer service.
Must be able to work in a fast paced industry, have a good eye for detail, and be able to follow written and verbal directions. Experience preferred, but willing to train the right person.
Full-time position available. Hours are 8:00am to 5:30pm Monday through Thursday and 8:00am to 12:00pm. Friday.
The following things will make this an easier job:
Able to efficiently work at a fast speed in a fast-paced setting
Strong problem solving skills
Basic knowledge of printing processes
Basic knowledge of Microsoft Office Suite
Strong attention to detail and accuracy
Ability to effectively communicate with others (both written and verbal)
Able to work independently but interact with others frequently
Willingness and ability to learn quickly
Job Type: Full-time
Pay: $12.00 - $18.00 per hour
Benefits:
Schedule:
Work Location: One location
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0 Customer Service Director jobs found in Madison, WI area