Customer Service Director jobs in Monterey, CA

Customer Service Director directs and oversees all aspects of an organization's customer service policies, objectives, and initiatives. Develops service level standards focused on reducing response times and providing high customer satisfaction. Being a Customer Service Director establishes policies and procedures that produce high quality customer service delivery and that reflect industry best practices. Implements systems to capture and report on service metrics, including any customer feedback or trends in product or service issues. Additionally, Customer Service Director manages resource decision-making and planning. Aligns customer service activities and initiatives to support and enhance the objectives of the organization. Requires a bachelor's degree or equivalent. Typically reports to top management. The Customer Service Director manages a departmental sub-function within a broader departmental function. Creates functional strategies and specific objectives for the sub-function and develops budgets/policies/procedures to support the functional infrastructure. To be a Customer Service Director typically requires 5+ years of managerial experience. Deep knowledge of the managed sub-function and solid knowledge of the overall departmental function. (Copyright 2024 Salary.com)

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Customer Service
  • Third Party CS
  • Salinas, CA FULL_TIME
  • Description The customer service representative will be responsible for answering client inquiries, provide product information, and help the customer by being informative, empathetic, and eager to quickly solve a customer’s problem.

    Must be willing to listen, learn, and resolve any customer inquiry. Customer Service Job Duties and Responsibilities Excellent customer care and focus;

    ability to assess customers’ needs and provide the correct answer, path, troubleshooting, or method for a positive customer experience Answer and manage incoming calls, emails, chats, and / or interactive voice response systems Ability to learn and follow all customer service procedures and policies Strive to meet and go above personal and team target goals Record, organize and file customer interactions and account changes Able to up-sell if needed Able to schedule call back and appoints to resolve customer needs Requirements Previous experience in customer support, client services, sales, or a related field Excellent at communicating over the phone and other communication platforms Basic computer skills and experience Able to multitask Excellent time management and prioritization skills Ability to listen actively, relay information, and answer questions and / or concerns.

    Last updated : 2024-03-26

  • Just Posted

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Customer Service
  • US Commander, Navy Installations
  • Monterey, CA FULL_TIME
  • Duties Performs a full range of services such as: assisting customers, taking special orders, providing layaway services, following up on delinquent payments, making refunds or adjustments, resolving ...
  • 9 Days Ago

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Flexible Customer Service Associate
  • Hertz Local Edition
  • Monterey, CA FULL_TIME
  • Bloom into a new career with Hertz! Do you like to have different types of assignments and variety in your work? Do you like to be appreciated for your ability to provide helpful, quality service and ...
  • 18 Days Ago

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Customer Service Associate (PT)
  • Round1
  • Salinas, CA PART_TIME
  • Round One Entertainment is looking to hire Customer Service Associates for our Amusement, Bowling, Food & Beverage, Cleaning, and Mechanic departments. Are you into video games, bowling, karaoke? Are ...
  • 20 Days Ago

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Cashier/Customer Service Agent
  • LifeLearn Animal Health
  • Salinas, CA FULL_TIME
  • Company DescriptionLifeLearn empowers veterinary practices to optimize the way they do business, attract more clients, and improve profitability with a suite of customizable online solutions, includin...
  • 20 Days Ago

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Customer Service ( Remote work)
  • Path-Arc
  • Greenfield, CA FULL_TIME
  • The customer service representative will be responsible for answering client inquiries, provide product information, and help the customer by being informative, empathetic, and eager to quickly solve ...
  • 21 Days Ago

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0 Customer Service Director jobs found in Monterey, CA area

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Chief People & Culture Officer
  • Monterey Bay Aquarium
  • Monterey, CA
  • ***PLEASE READ THE JOB DESCIRPTION PRIOR TO APPLYING*** About Monterey Bay Aquarium With a mission to inspire conservati...
  • 3/27/2024 12:00:00 AM

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RN - Weekends - Homecare
  • Maxim Healthcare Services
  • Monterey, CA
  • Salary: $40 - $65 / per hour Maxim Healthcare Services is seeking a Registered Nurse (RN) to assume responsibility and a...
  • 3/27/2024 12:00:00 AM

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Registered Nurse - Cardiac Cath Lab
  • Montage Health
  • Monterey, CA
  • Welcome to Montage Health's application process! Job Description: Under the leadership of the department Director, Assis...
  • 3/27/2024 12:00:00 AM

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Registered Nurse - Intermediate Intensive Care Nursery (Noc shift)
  • Montage Health
  • Monterey, CA
  • Welcome to Montage Health's application process! Job Description: Under the leadership of the department director, assis...
  • 3/27/2024 12:00:00 AM

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Remote Senior Sales Manager OEM
  • Carmel Mission Inn
  • Carmel, CA
  • Job Summary: The Senior Sales Manager is responsible for attainment of assigned goals tied to the overall performance of...
  • 3/27/2024 12:00:00 AM

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Operations Manager
  • The Village Project, Inc.
  • Seaside, CA
  • Job Description Job Description Job Summary The Village Project, Inc., provides vulnerable adults, children, and familie...
  • 3/26/2024 12:00:00 AM

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Marketing and Communications Coordinator
  • 1st Capital Bank
  • Salinas, CA
  • Here at 1st Capital Bank, we are seeking an experienced Marketing and Communications Coordinator to join our outstanding...
  • 3/24/2024 12:00:00 AM

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Pebble Beach Scholars Program Coordinator
  • University Corporation at Monterey Bay
  • Seaside, CA
  • Salary : $80,000.00 - $85,000.00 Annually Location : CSUMB Main Campus- Seaside, CA Job Type: Full-Time Job Number: 2024...
  • 3/24/2024 12:00:00 AM

Founded on June 3, 1770, Monterey (Spanish: Monterrey) was the capital of Alta California under both Spain and Mexico until 1850. Monterey hosted California's first theater, public building, public library, publicly funded school, printing press, and newspaper. Monterey was the only port of entry for taxable goods in California. In 1846, the U.S. flag was raised over the Customs House, and California became part of the United States after the Mexican–American War. The city is located in Monterey County in the U.S. state of California, on the southern edge of Monterey Bay on California's Cent...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Customer Service Director jobs
$189,463 to $264,215
Monterey, California area prices
were up 2.5% from a year ago

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