Customer Service Director jobs in Orlando, FL

Customer Service Director directs and oversees all aspects of an organization's customer service policies, objectives, and initiatives. Develops service level standards focused on reducing response times and providing high customer satisfaction. Being a Customer Service Director establishes policies and procedures that produce high quality customer service delivery and that reflect industry best practices. Implements systems to capture and report on service metrics, including any customer feedback or trends in product or service issues. Additionally, Customer Service Director manages resource decision-making and planning. Aligns customer service activities and initiatives to support and enhance the objectives of the organization. Requires a bachelor's degree or equivalent. Typically reports to top management. The Customer Service Director manages a departmental sub-function within a broader departmental function. Creates functional strategies and specific objectives for the sub-function and develops budgets/policies/procedures to support the functional infrastructure. To be a Customer Service Director typically requires 5+ years of managerial experience. Deep knowledge of the managed sub-function and solid knowledge of the overall departmental function. (Copyright 2024 Salary.com)

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Director customer service
  • Abbott
  • Orlando, FL FULL_TIME
  • The Opportunity

    This position works out of our Orlando location in the Heart Failure Division, Acelis Connected Health Business. In Abbott’s Heart Failure (HF) business, we’re developing solutions to diagnose, monitor and manage heart failure, allowing people to restore their health and get on with their lives.

    As the Director, Customer Service, you’ll have the chance to lead, direct, and develop an operations team that improves customer lives, shapes the direction of the business, and achieves company goals.

    What You’ll Work On

    • Deliver on top-line & bottom-line financial targets, namely revenue via VAD reorder rates and INR conversion rates
    • Implement processes & foster culture that drive operational excellence in line with strategic initiative roadmap
    • Provide strategic oversight for new product / service development
    • Develop talent via : clear expectation setting, creating development plans for top talent, retaining top talent, proactively managing poor performance
    • Manage and direct customer service activities to ensure high customer satisfaction levels and service.
    • Participate in formulation of key business strategies, policies, and procedures to meet business goals.
    • Communicate and collaborate with key stakeholders across ACH to deliver relevant insights based on identified business requirements.
    • Ensure compliance to all critical business requirements, including offshoring sensitivity
    • Collaborate with local HR and cross-divisional leadership to retain top talent and create development pipeline

    Required Qualifications

    • 5 years management experience within customer experience, high-throughput call center, or related
    • Training in operational excellence methodologies, e.g. lean / six sigma
    • Bachelors Degree in associated field
    • Proficient in MS office tools, PowerPoint, Excel, Word
    • Ability to deliver high quality work in a fast-paced environment
    • Dynamic, motivated, resourceful, and results-oriented creative thinker and problem solver
    • Excellent communication and interpersonal skills

    Preferred Qualifications

    • 10 years management experience in operations
    • 3 years experience in Healthcare or Durable Medical Equipment provider operations
    • Last updated : 2024-03-24

  • 3 Days Ago

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Director of Customer Service
  • Informa
  • Orlando, FL FULL_TIME
  • Company DescriptionInforma Markets, a division within Informa, creates global platforms for industries. We organise over 500 large-scale branded and transaction-oriented events in 14 specialist market...
  • 8 Days Ago

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Director of Customer Service
  • Informa Group Plc.
  • Orlando, FL FULL_TIME
  • Company DescriptionInforma Markets, a division within Informa, creates global platforms for industries. We organise over 500 large-scale branded and transaction-oriented events in 14 specialist market...
  • 9 Days Ago

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Field Service Technician, Compressor Technique - Multiple Locations
  • Atlas Copco Compressors LLC -North America Customer Center
  • Orlando, FL FULL_TIME
  • Field Service Technician, Compressor Technique - Multiple Locations Functional area: Service Country: United States City: Orlando, FL Company name: Atlas Copco Compressors LLC Date of posting: Feb 14,...
  • 14 Days Ago

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Bilingual customer service
  • EDS Service Solutions
  • Orlando, FL FULL_TIME
  • EDS Service Solutions - EDS Service Solutions is looking for friendly, smiling faces with good communication skills for mornings, evenings, and weekends to work as Customer Service Face Positions for ...
  • 3 Days Ago

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Customer Service Director-Pharmacy CSO - Hybrid
  • The Cigna Group
  • Orlando, FL FULL_TIME
  • The Customer Service Director is responsible for the daily oversight and management of a team of call center advocates (~615 FTE). Provides direction for, and is responsible for the output of multiple...
  • 20 Days Ago

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0 Customer Service Director jobs found in Orlando, FL area

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Director of Paid Search
  • BlueWave Resource Partners
  • Orlando, FL
  • Job Description Job Description BlueWave is hiring a Director of Paid Search for a marketing company with headquarters i...
  • 3/29/2024 12:00:00 AM

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Client Marketing Manager-Remote
  • Bright Horizons
  • Orlando, FL
  • Reporting to the Director, Client Engagement, the Manager, Client Marketing (CMM) plays a critical role in leading engag...
  • 3/29/2024 12:00:00 AM

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Director of Customer Service
  • Informa Markets
  • Orlando, FL
  • Informa Markets, a division within Informa, creates global platforms for industries. We organise over 500 large-scale br...
  • 3/27/2024 12:00:00 AM

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Director of Customer Service
  • Informa Group Plc.
  • Orlando, FL
  • Company Description Informa Markets, a division within Informa, creates global platforms for industries. We organise ove...
  • 3/27/2024 12:00:00 AM

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Account Manager (Consumer Benefit Solutions)
  • AON
  • Lake Mary, FL
  • Health and Benefits Account Manager for Consumer Benefit Solutions As part of an industry-leading team, you will help em...
  • 3/26/2024 12:00:00 AM

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Product & Vertical Marketing Manager
  • Laser Photonics Corporation
  • Orlando, FL
  • Product & Vertical Marketing Manager Laser Photonics, based in Orlando, Florida, is a leading brand in industrial-grade ...
  • 3/26/2024 12:00:00 AM

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Product & Vertical Marketing Manager
  • Laser Photonics
  • Orlando, FL
  • Job Description Job Description Laser Photonics, based in Orlando, Florida, is a leading brand in industrial-grade laser...
  • 3/25/2024 12:00:00 AM

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Marketing Director
  • Cambridge Management Services, Inc.
  • Altamonte Springs, FL
  • MARKETING & SOCIAL MEDIA COORDINATOR At a Cambridge Management Services, Inc. community, quality and customer service is...
  • 3/25/2024 12:00:00 AM

Orlando (/ɔːrˈlændoʊ/) is a city in the U.S. state of Florida and the county seat of Orange County. Located in Central Florida, it is the center of the Orlando metropolitan area, which had a population of 2,509,831, according to U.S. Census Bureau figures released in July 2017. These figures make it the 23rd-largest metropolitan area in the United States, the sixth-largest metropolitan area in the Southern United States, and the third-largest metropolitan area in Florida. As of 2015, Orlando had an estimated city-proper population of 280,257, making it the 73rd-largest city in the United State...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Customer Service Director jobs
$162,088 to $226,039
Orlando, Florida area prices
were up 1.5% from a year ago

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