Customer Service Director jobs in Sumter, SC
Customer Service Director directs and oversees all aspects of an organization's customer service policies, objectives, and initiatives. Develops service level standards focused on reducing response times and providing high customer satisfaction. Being a Customer Service Director establishes policies and procedures that produce high quality customer service delivery and that reflect industry best practices. Implements systems to capture and report on service metrics, including any customer feedback or trends in product or service issues. Additionally, Customer Service Director manages resource decision-making and planning. Aligns customer service activities and initiatives to support and enhance the objectives of the organization. Requires a bachelor's degree or equivalent. Typically reports to top management. The Customer Service Director manages a departmental sub-function within a broader departmental function. Creates functional strategies and specific objectives for the sub-function and develops budgets/policies/procedures to support the functional infrastructure. To be a Customer Service Director typically requires 5+ years of managerial experience. Deep knowledge of the managed sub-function and solid knowledge of the overall departmental function. (Copyright 2024 Salary.com)
Recently Added Customer Service Director jobs
General Manager - Customer Service
- Enmarket
-
Manning, SC
FULL_TIME
-
The General Manager is responsible for leading a team of up to 25 employees and driving success in all aspects of the retail operation. You will continually deliver on Enmarkets mission to Enrich Lives through a focus on friendly service, food execution, cleanliness, building talent, and driving success.
RESPONSIBILITIES
Being passionate about the customer service and retail industry while coaching, developing, empowering, and holding accountable all team members to deliver an exceptional customer experience while developing and sustaining a profitable environment.
Responsible for maintaining the highest standards of store appearance and operation.
Responsible for the day-to-day activities of the retail operation, proactively helping in any area where it is needed.
Recruiting, interviewing, hiring and ensuring effective orientation and training of the highest caliber candidates.
Analyzing, recognizing, and proactively managing sales, margin, product inventory levels, cash and inventory, and purchase trends. Utilizing other reporting metrics to maximize bottom line profitability at store level.
Ensuring the company marketing plans and procedures are executed at store level consistently.
Consistently maintain adequate inventory levels through effective ordering which supports driving sales and minimizing non-productive inventory.
On a day-to-day basis, ensuring safety, health, food safety, and sanitation requirements are met in accordance with federal, state, local and company standards.
Responsible for effective employee scheduling and payroll management to maximize daily sales while achieving company labor targets.
Completing all required daily and monthly paperwork and required reporting.
Effectively communicating with all subordinates, peers, and all levels of upper management.
Complete accurate and timely employee performance reviews.
Completing competition surveys as requested by upper management.
Communicating and supporting the companys mission, vision, and values.
Implementing and enforcing all company policies, rules and procedures.
Responsible for executing at store level the fuel pricing strategy including timely and accurate fuel surveys and price changes.
Assisting to ensure high level of employee morale and engagement through enhanced communication, role modeling, employee recognition, consistent feedback, along with direct accountability.
Build and maintain effective business relationships with our vendor partners.
A proactive business manager in all aspects of store operations to achieve company goals and be able to read, understand, and react to P&L and other analytical reports.
Ensure positive employee relations at store level inclusive of resolving all employee problems and disputes in a timely manner. Reaching out for assistance and guidance from the District Manager and Human Resources representatives when necessary.
Responsible for being a catalyst for change and embracing change within the organization as it occurs.
Ability to work all shifts as needed.
High School Diploma or GED is required.
2 years management experience in food service, retail, or restaurant preferred
Previous experience working in high-volume, guest-focused, transactional environment preferred
Excellent written and verbal communication skills
Ability to work 50 hours weekly
Must be able to work a flexible schedule including weekends and holidays
Ability to bend, stretch, reach, locate, stack, and lift inventory weighing up to 40 pounds.
Must meet all requirements expected of an Enmarket Store Associate
Eligibility Requirements:
Hiring is contingent upon eligibility to work in the U.S.
-----------------------------------------------------------------------------------------------------------------------------------------------Enmarket is an EEO/AA employer and committed to creating an environment that values and supports diversity and inclusiveness across our organizations. We encourage applications from qualified individuals who will help us achieve this mission. Enmarket prohibits discrimination based on race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, veteran status, or marital status.
This position description is intended to convey information essential to understanding the scope of the position and is not an exhaustive list of skills, efforts, duties, responsibilities or working conditions. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. No part of this position description shall be construed as an employment contract. Employment with Enmarket is at will and constrained by the laws of the state wherein the employee performs the service for the company.About the Company:
Enmarket
- 9 Days Ago
New Store Customer Service
- Circle K
-
Sumter, SC
FULL_TIME
- Store 2723417: 2000 Wedgefield Rd, Sumter, South Carolina 29154Availability - Shift/Days Flexible Availability Customer Service RepresentativeWe want you to join our team as a Customer Service Represe...
- 11 Days Ago
Customer Service Associate - Temporary
- Walgreens Boots Alliance
-
SUMTER, SC
TEMPORARY
- Models and delivers a distinctive and delightful customer experience.Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service.Custom...
- 12 Days Ago
PT Customer Service Leader
- Food Lion
-
Sumter, SC
FULL_TIME
- Address: USA-SC-Sumter-5700 Broad Street Ext Store Code: Store 01475 Front End (7224690) Food Lion has been providing an easy, fresh and affordable shopping experience to the communities we serve sinc...
- Just Posted
PT Customer Service Leader
- Food Lion
-
Andrews, SC
FULL_TIME
- Address: USA-SC-Andrews-415 Brooks Road Store Code: Store 01389 Front End (7222889) Food Lion has been providing an easy, fresh and affordable shopping experience to the communities we serve since 195...
- 2 Days Ago
PT Customer Service Leader
- Food Lion
-
Santee, SC
FULL_TIME
- Address: USA-SC-Santee-697 Bass Dr Store Code: Store 00283 Front End (7208474) Food Lion has been providing an easy, fresh and affordable shopping experience to the communities we serve since 1957. To...
- 4 Days Ago
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0 Customer Service Director jobs found in Sumter, SC area
Personnel Technician / Unit Program Coordinator (Administration Generalist 2)- 18425
- Huntington Ingalls Industries
-
Sumter, SC
- Company: HII's Mission Technologies division Requisition Number: 18425 Required Travel: 11 - 25% Employment Type: Full T...
- 4/19/2024 12:00:00 AM
Bartender
- Hy-Vee
-
Columbia, SC
- At Hy-Vee our people are our strength. We promise "a helpful smile in every aisle" and those smiles can only come from a...
- 4/19/2024 12:00:00 AM
Meat Clerk
- Hy-Vee
-
Columbia, SC
- At Hy-Vee our people are our strength. We promise "a helpful smile in every aisle" and those smiles can only come from a...
- 4/19/2024 12:00:00 AM
Clinical Training Specialist (CTS), Endoscopy - Pulmonary/GI (Seattle, WA)
- Ambu A/s
-
Columbia, SC
- Job Title: Clinical Training Specialist(CTS), Endoscopy - Pulmonary/GI Reports To: Regional Sales Director (RSD), Endosc...
- 4/19/2024 12:00:00 AM
Sonographer - PRN, Variable Shifts
- Prisma Health
-
Columbia, SC
- Inspire health. Serve with compassion. Be the difference. Job Summary Under the direction of the manager and the medical...
- 4/19/2024 12:00:00 AM
Heavy Duty Diesel Technician
- LOTS Group USA
-
Camden, SC
- Job Description Job Description Position: Heavy Duty Mobile Diesel Technician Organization: LOTS GROUP USA / Bellwether...
- 4/16/2024 12:00:00 AM
Remarketing Sales Professional (Remote - Southeast Region)
- RDO Equipment Co.
-
Columbia, SC
- The Remarketing Sales Professional will develop partnerships with our out of area customers to remarket used and availab...
- 4/16/2024 12:00:00 AM
Construction Site Safety Lead
- Venteon
-
Sumter, SC
- VENTEON is hiring a Safety Lead - Construction Site to provide support for a client in Sumter, SC POSITION TYPE Monday- ...
- 4/15/2024 12:00:00 AM
About Sumter, South Carolina
Sumter /ˈsʌmtər/ is a city in and the county seat of Sumter County, South Carolina, United States. Known as the Sumter Metropolitan Statistical Area, the namesake county adjoins Clarendon and Lee to form the core of Sumter-Lee-Clarendon tricounty area of South Carolina that includes the three counties in the east central Piedmont. The population was 39,643 at the 2000 census, and it rose to 40,524 at the 2010 census.
Known as the Gamecock City,[citation needed] Sumter lies near the geographic center of the state of South Carolina at 33°55′37″N 80°21′49″W / 33.92694°N 80.36361°W / 33.92694; ...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Customer Service Director jobs
$153,037 to $213,411
Sumter, South Carolina area prices
were up 1.5% from a year ago
were up 1.5% from a year ago
What does a Customer Service Director do?
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