Customer Service Director jobs in Worcester, MA

Customer Service Director directs and oversees all aspects of an organization's customer service policies, objectives, and initiatives. Develops service level standards focused on reducing response times and providing high customer satisfaction. Being a Customer Service Director establishes policies and procedures that produce high quality customer service delivery and that reflect industry best practices. Implements systems to capture and report on service metrics, including any customer feedback or trends in product or service issues. Additionally, Customer Service Director manages resource decision-making and planning. Aligns customer service activities and initiatives to support and enhance the objectives of the organization. Requires a bachelor's degree or equivalent. Typically reports to top management. The Customer Service Director manages a departmental sub-function within a broader departmental function. Creates functional strategies and specific objectives for the sub-function and develops budgets/policies/procedures to support the functional infrastructure. To be a Customer Service Director typically requires 5+ years of managerial experience. Deep knowledge of the managed sub-function and solid knowledge of the overall departmental function. (Copyright 2024 Salary.com)

Recently Added Customer Service Director jobs

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Customer Relations Support Photo (VASR)
  • Customer Engineering Services (CES) -cesservice
  • Hudson, MA FULL_TIME
  • Join Our Team Today!

    For a limited time, we are offering $1000 sign-on bonuses!

    • Looking to kickstart a career in technical services?

    • Do you value independence in planning out your workday?

    • Hoping to find a company that values maintaining a work/life balance?

    • Like the idea of a Monday-Friday daytime job?

    CES is looking for the right person to join our team; someone who has excellent communication skills, a keen sense of urgency, and loves to connect with individuals and share the CES story of why this is a great place to work!

    What You’ll Do…

    You will join a team of highly motivated individuals, who will train you on the tools and techniques we use and help pave the way to learn something new, probably everyday!

    The position is an entry-level, field service position that is critical to our business. You will provide support on multiple projects with a focus on merchandising, marketing promotions, equipment exchange, customer training, product and site aesthetics, and project-related services.

    You will have the opportunity to join a team of service representatives who provide best-in-class levels of customer service. You’ll be an important part of what works which includes:

    • Traveling to multiple customer locations on a daily basis

    • Interacting with customer’s employees, their management personnel, and their customers daily

    • Scheduling customer visits ensuring that projects and visit goals are completed timely

    • Assist customer with product promotions and support

    • Providing customer training as required

    • Performing basic equipment troubleshooting and software installation, removal, product and site aesthetics/cleaning, and project-related activities

    • Evaluating equipment condition

    • Utilizing a phone application ticketing system to record daily activities


    • Meeting established deadlines and reporting requirements associated with time reporting, expense reporting, credit card payments, and other areas as required


    About CES

    Customer Engineering Services, LLC (CES) is a provider of Technical Services. We provide product installation, preventative maintenance, on-site repairs, customer support, and helpdesk services for clients with inventory throughout the U.S.

    Customer Engineering Services is an Equal Opportunity Employer. CES does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law.

    Work Authorization

    Employer work visa sponsorship and support are not provided for this role. Applicants must be currently authorized to work in the United States at hire and must maintain authorization to work in the United States throughout their employment with our company.


    Requirements

    The successful candidate will have the following qualifications:

    • Prior experience in retail, merchandising, field service, or customer service preferred
    • The ability to relate to customers in a professional and courteous manner
    • Good written, verbal, and listening skills
    • Good time-management skills
    • Ability to perform timely and accurate reporting
    • Ability to travel extensively (occasional overnight stays)
    • Possess basic computer, mobile device, and web-based applications skills
    • Understanding of iPhone and Google Workspace Suite (a plus)
    • Some technical aptitude
    • The ability to maintain excellent attendance and adherence to assigned work schedules
    • The ability to lift up to 50lbs

    Requirements:
    • High School Diploma or GED (formal training/technical school courses a plus)
    • Prior field maintenance experience (a plus)
    • Basic Computer and Mathematical Skills
    • Ability to adapt to ever-changing environments and work assignments
    • Satisfactory driving record. Motor Vehicle report will be reviewed


    Benefits


    Bene    fits and Perks:

    • Company-paid vehicle provided

    • Comprehensive insurance offerings including Health, Dental, and Vision; Employee Assistance Program; 401(k) matching program

    • Company Provided Cell Phone

    • Company Credit Card

    • Paid ST/LT disability

    • Paid Life Insurance Policy

    • Paid Time Off

    • Early Payday Options
  • 14 Days Ago
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Customer Service
  • Bin There Dump That
  • Fitchburg, MA FULL_TIME
  • Inside Sales / Customer Service Rep We need your help to spread the word about Bin There Dump That! This position is a dual role - Inside Sales (Business Development Rep) and Customer Service (Dumpste...
  • 21 Days Ago
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Customer Service
  • Robert Half
  • Fort Wayne, IN OTHER
  • As a Customer Service Representative, you will be the primary point of contact for our valued customers, providing exceptional service and support. You will play a vital role in ensuring customer sati...
  • 1 Day Ago
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A
Customer Service
  • ASC
  • Westborough, MA CONTRACTOR,FULL_TIME
  • Title: Customer Service Representative Duration: 12 Months contract to hire Location: Westborough Massachusetts 01581 Pay rate $20/hr on w2 Hours: Day Shift SUMMARY: Provides quality customer service ...
  • 14 Days Ago
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Customer Service Representative
  • Boston Pie Inc
  • Gardner, MA FULL_TIME
  • Customer Service Representatives Wanted Learn to make beautiful pizzas FAST! Have fun and get paid too. Domino's has immediate openings for in-store help! We are looking for positive, energetic, outgo...
  • 16 Days Ago
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Customer Service Representative
  • Unilock New York, Inc. - Boston Div
  • Uxbridge, MA FULL_TIME
  • PAVE A BRIGHTER FUTURE FOR YOURSELF at Unilock! Unilock, North America's premier manufacturer of concrete paving stones and retaining walls for 50 years is currently hiring a Customer Service Represen...
  • 16 Days Ago
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0 Customer Service Director jobs found in Worcester, MA area

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Customer Support Director- Remote Customer Operations
  • Fireblocks Inc.
  • Boston, MA
  • ** BE PART OF THE CHANGE Fireblocks is looking for talented people to join the team.** ** Customer Support Director** Bo...
  • 4/25/2024 12:00:00 AM
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Director, Data Product Strategy & Governance
  • Capital One
  • Worcester, MA
  • Center 3 (19075), United States of America, McLean, Virginia Director, Data Product Strategy & Governance As the Directo...
  • 4/25/2024 12:00:00 AM
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Employment & Education Placement Specialist
  • Justice Assistance
  • Cranston, RI
  • Employment & Education Placement SpecialistCranston, Rhode Island (On-Site) Brief Description of Duties: The Employment ...
  • 4/24/2024 12:00:00 AM
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Senior Director, Technical Customer Support - Americas Boston, MA
  • Cybereason Inc.
  • Boston, MA
  • **Senior Director, Technical Customer Support - Americas** at Cybereason Boston, MA We are a company that wins as one. W...
  • 4/23/2024 12:00:00 AM
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Enterprise Mobility Technician in Boston, MA
  • Talentburst Inc.
  • Boston, MA
  • Enterprise Mobility Technician Boston, MA/ hybrid Long term extendablecontract Position Summary Client is seeking an Ent...
  • 4/23/2024 12:00:00 AM
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Client Services Director (US)
  • Cognite
  • Boston, MA
  • Hybrid within the Boston/Cambridge area. In a fast-changing world in which our clients seek to deliver life-changing med...
  • 4/22/2024 12:00:00 AM
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Customer Support Director Customer Operations
  • Fireblocks Inc.
  • Boston, MA
  • ** BE PART OF THE CHANGE Fireblocks is looking for talented people to join the team.** ** Customer Support Director** Bo...
  • 4/22/2024 12:00:00 AM
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Client Services Director (US)
  • Cognite
  • Boston, MA
  • Hybrid within the Boston/Cambridge area. In a fast-changing world in which our clients seek to deliver life-changing med...
  • 4/21/2024 12:00:00 AM
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About Worcester, Massachusetts

Worcester has a total area of 38.6 square miles (100 km2), 37.6 square miles (97 km2) of land and 1.0 square mile (2.6 km2) (roughly 2.59%) of water. Worcester is bordered by the towns of Auburn, Grafton, Holden, Leicester, Millbury, Paxton, Shrewsbury, and West Boylston. Worcester is known as the Heart of the Commonwealth, because of its proximity to the center of Massachusetts. The city is about 40 miles (64 km) west of Boston, 50 miles (80 km) east of Springfield, and 38 miles (61 km) northwest of Providence, Rhode Island. The Blackstone River forms in the center of Worcester by the conflue...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Customer Service Director jobs
$180,597 to $251,844
Worcester, Massachusetts area prices
were up 1.6% from a year ago
View detail

What does a Customer Service Director do?

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