Customer Service Lead jobs in Battle Creek, MI

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Lead customer service
  • iMPact Business Group
  • Portage, MI FULL_TIME
  • Our client, a Global Medical Device Manufacture has an immediate opening for a Lead Customer Service Representative for a 12 Month Contract .

    Our client offers results-driven people a place where they can make a difference - every day! You will also have the opportunity to work with other like-minded, self-directed and detail oriented Top Talents in an extremely collaborative and professional environment.

    10 : 30am to 7pm Shift - 1

    3 weeks of training will be 8am - 4 : 30pm

    • Maintains direct contact with customers before and / or after the sale.
    • Supports sales team by developing and maintaining positive customer relations with clients / customers, which can substantially affect service and / or product revenue(s).
    • Works with various departments to meet maintenance services sales goals.
    • Works with customers and / or distributors to receive accurate account of equipment failures and provides reports to management.
    • Focus of work may be in pre-sale or post-sales or both.

    recommends price changes based on company / customer relationship; recognizes new business opportunities.

    • Post-sale : Responds to customer inquiries (RMA, status, delivery, etc.).
    • Resolves production scheduling and shipping or invoicing problems; determines validity of warranty claims and schedules repair resources;

    changes production and shipping schedules; and recognizes add-on business opportunities.

    Requirements

    • 1-2 years of experience required, Bachelors degree preferred
    • Must have Skills :
    • 1. Analytical-experience working with data to solve problems and develop processes
    • 2. Organized
    • 3. Communication (customer service orientation)
    • 4. Experience with Microsoft Office
    • 5. Proficiency in Excel including pivot tables and various functions
    • Last updated : 2024-03-26

  • Just Posted

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Lead Customer Service Representative, Full or Part Time
  • Circle K
  • Battle Creek, MI FULL_TIME|PART_TIME
  • Store 4706308: 221 Columbia Ave E, Battle Creek, Michigan 49015Availability - Shift/Days Flexible Availability Lead Customer Service RepresentativeWe want you to join our team as a Customer Service Re...
  • 20 Days Ago

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Lead Customer Service Representative (10:30am - 7pm)
  • iMPact Business Group
  • Portage, MI FULL_TIME
  • Job Description Our client, a Global Medical Device Manufacture has an immediate opening for a Lead Customer Service Representative for a 12 Month Contract . Our client offers results-driven people a ...
  • Just Posted

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Lead Customer Service Representative, Full or Part Time
  • Circle K
  • Kalamazoo, MI FULL_TIME|PART_TIME
  • Store 4706312: 4921 South Sprinkle Rd, Kalamazoo, Michigan 49001Availability - Shift/Days Flexible Availability Lead Customer Service RepresentativeWe want you to join our team as a Customer Service R...
  • 9 Days Ago

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Travel Nurse RN - PCU - Progressive Care Unit - $1,824 per week
  • Lead Health
  • Kalamazoo, MI FULL_TIME
  • Lead Health is seeking a travel nurse RN PCU - Progressive Care Unit for a travel nursing job in Kalamazoo, Michigan.Job Description & RequirementsSpecialty: PCU - Progressive Care UnitDiscipline: RNS...
  • 24 Days Ago

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Travel Nurse RN - CVOR - $3,101 per week
  • Lead Health
  • Westwood, MI FULL_TIME
  • Lead Health is seeking a travel nurse RN CVOR for a travel nursing job in Kalamazoo, Michigan. Job Description & Requirements • Specialty: CVOR • Discipline: RN • Start Date: 03/04/2024 • Duration: 13...
  • 1 Month Ago

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0 Customer Service Lead jobs found in Battle Creek, MI area

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FT Customer Support Specialist - Work From Home>
  • Quartzy
  • Battle Creek, MI
  • [Customer Service / Remote] - Anywhere in U.S. / Up to $50K per year / Medical, Dental and Vision / PTO / Internet Stipe...
  • 3/28/2024 12:00:00 AM

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Heavy Duty EVS Attendant
  • FireKeepers Casino Hotel
  • Battle Creek, MI
  • Description SCOPE OF POSITION: Responsible for attending to the project and heavy cleaning needs of assigned area(s) of ...
  • 3/28/2024 12:00:00 AM

F
EVS Attendant
  • Firekeepers Casino
  • Battle Creek, MI
  • **EVS Attendant** Location: FireKeepers Casino Hotel **Description** **SCOPE OF POSITION:** Responsible for attending to...
  • 3/28/2024 12:00:00 AM

Q
FT Customer Support Specialist - Work From Home>
  • Quartzy
  • Kalamazoo, MI
  • [Customer Service / Remote] - Anywhere in U.S. / Up to $50K per year / Medical, Dental and Vision / PTO / Internet Stipe...
  • 3/28/2024 12:00:00 AM

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Service Area Team Leader
  • Meijer
  • Battle Creek, MI
  • Service Area Team Leader page is loaded **Service Area Team Leader** **Service Area Team Leader** locationsBeckley Road ...
  • 3/25/2024 12:00:00 AM

R
Business Services Coordinator
  • Re:Build Manufacturing
  • Kalamazoo, MI
  • About Re:Build Manufacturing and Re:Build Tekna: Tekna was founded in 1988 in the heart of Southwest Michigan where crea...
  • 3/25/2024 12:00:00 AM

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Service Team Leader - West Main - Kalamazoo, MI
  • Meijer
  • Kalamazoo, MI
  • Service Team Leader - West Main - Kalamazoo, MI page is loaded **Service Team Leader - West Main - Kalamazoo, MI** **Ser...
  • 3/25/2024 12:00:00 AM

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FT Customer Experience Agent (Work From Home)>
  • Ramp
  • Battle Creek, MI
  • [Customer Service / Fully Remote] - Anywhere in U.S. / Up to $55K per year / Medical, dental & vision / 401k / WFH stipe...
  • 3/24/2024 12:00:00 AM

Battle Creek is a city in the U.S. state of Michigan, in northwest Calhoun County, at the confluence of the Kalamazoo and Battle Creek rivers. It is the principal city of the Battle Creek, Michigan Metropolitan Statistical Area (MSA), which encompasses all of Calhoun County. As of the 2010 census, the city had a total population of 52,347, while the MSA's population was 136,146. According to the United States Census Bureau, the city has a total area of 43.73 square miles (113.26 km2), of which 42.61 square miles (110.36 km2) is land and 1.12 square miles (2.90 km2) is water, making Battle Cree...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Customer Service Lead jobs
$34,755 to $43,560
Battle Creek, Michigan area prices
were up 1.3% from a year ago

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