Customer Service Lead jobs in Bozeman, MT

All West Veterinary Hospital is searching for an experienced veterinary professional to join our mixed animal hospital as a Lead Customer Service Representative.

We’re looking for…

• Lead Customer Service Representative with 3 years of current, hands-on experience
• Highly motivated team players with excellent communication skills
• Highly organized individuals who can be trusted to work independently
• Self-starters who can move quickly from task to task, while still paying close attention to detail
• Individuals committed to a career in veterinary medicine with interest in growth and ongoing training

This is a full-time role comprised of four 10-hour weekday shifts, M, W, Th, F.

Primary responsibilities as a Lead Customer Service Representative include:

• Lead the front office team and direct clinic workflow
• Assist with training and developing team members
• Ensuring daily assignments are understood and completed
• Client service and communication
• Welcoming and discharging patients
• Collaboration with other team members
• Managing phone lines
• Booking appointments
• Setting up new clients and patients
• Over-the-counter sales
• Financial transactions
• General front desk duties (email, faxing, filing, etc.)
• Ensuring that the reception area of the hospital is always clean and presentable
• Attention to detail and awareness of surroundings, noticing areas of need within the practice

Full-time benefits and compensation:

• Competitive pay: $19 - $22/hour (based on experience)
• Medical, dental, and vision insurance
• 401k options
• Paid time off
• Personal pet discounts
• Uniform allowance
• Life insurance and disability
• Employee Assistance Program
• Career growth potential
• And more!

About All West Veterinary Hospital:

We are a full-service hospital providing veterinary care to dogs, cats, horses, mules, birds, pocket pets, reptiles, and rodents—“all creatures great and small.” We offer everything from wellness exams and preventive care to advanced orthopedic and soft tissue surgeries. For our small animal patients, we have 7 exam rooms, a large treatment and care area, and full ability for in house diagnostics, surgery, dentistry and more. Our equine patients are equally as important, with exam areas, a surgery suite, and diagnostic equipment (including an equine ultrasound machine). We have a large facility, a talented team of doctors, multiple credentialed technicians, and a dedicated support staff. Our team members are cross-trained and share responsibilities throughout the hospital, creating a cohesive, communicative environment with high job satisfaction and low turnover.

At All West, you’ll find plenty of opportunities here to follow your passions—we encourage you to apply today!

Job Type: Full-time

Pay: $19.00 - $22.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Employee assistance program
• Employee discount
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Referral program
• Retirement plan
• Vision insurance

Schedule:

• 10 hour shift
• Monday to Friday

Experience:

• Leadership: 1 year (Required)
• Veterinary: 1 year (Required)

Ability to Commute:

• Bozeman, MT 59718 (Required)

Ability to Relocate:

• Bozeman, MT 59718: Relocate before starting work (Required)

Work Location: In person