Customer Service Lead jobs in Germantown, MD

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  Monitoring critical accounts and actively participating in support activities to accomplish quick and effective problem resolution
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  Installing and removing equipment
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  Technical and Mechanical Troubleshooting
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  Installing equipment modifications as needed
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  Working closely with and developing strong business relationships with the customer and client personnel
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  Conducting informal operator training as needed to improve machine performance
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  Completing all required reporting procedures related to the maintenance and repair of the equipment
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  Communicate with scheduling, parts, and phone support teams to ensure complete customer satisfaction relative to service delivery and machine performance
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  Using good business judgment in your daily operations to minimize operational expenses

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  Meet reporting requirements associated with time reporting, expense reporting, call reporting, parts activity, company car, and other areas as required

Requirements

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  Prior experience in diagnosing and repairing equipment failures preferred
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  Prior experience with computer repair skills with additional hands-on experience with photo imaging, copier, and document printer-type equipment (a plus)
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  The ability to relate to customers in a professional and courteous manner
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  Good written, verbal, and listening skills
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  Good time-management skills
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  Ability to work independently and as a team
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  Ability to perform timely and accurate reporting
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  Ability to work unplanned extended workdays based on business needs
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  Ability to work with mobile devices ie: smartphones

Requirements

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  High School Diploma or General Education Degree (GED)
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  Technical school courses OR 3-5 years experience with servicing equipment (a plus)
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  Understanding of mechanical operations, computers/software, and hands-on break/fix repair
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  Basic Computer and Mathematical Skills
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  Ability to adapt to ever-changing environments and work assignments
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  Have an excellent driving record and willingness to drive/travel up to 85% of the time within a predetermined territory
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  Maintain professional appearance based on Company policy

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  Able to lift up to 50lbs, stand for long periods of time, and have the ability to put body weight on knees.

Benefits

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  Paid Time Off which includes vacation, sick time, and paid national holidays
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  Comprehensive insurance offerings including Health, Dental, and Vision
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  Company Paid Short Term/Long Term disability
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  Company Paid Life Insurance Policy
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  Plan for your future with our 401(k) plan and take advantage of company matching

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  Competitive Salary
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  Company vehicle provided
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  Company provided Tool Kit, Cell Phone, and Laptop
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  Company Credit Card