Customer Service Lead jobs in Sandy, UT

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Customer Service Representative - Part Time
  • Williams-Sonoma Inc. Customer Care Centers
  • Salt Lake, UT PART_TIME
  • Williams-Sonoma Inc. 

      Customer Service Representatives – Work from Home in Utah!
    Now hiring part-time staff until July 2024

     

    Why you and why us?

    Who are our Customer Service Representatives? They are people who truly care about creating a seamless experience for our customers. Agents are trained in taking calls to assist customers with anything from placing orders and facilitating returns, to locating products and scheduling deliveries for all of our Williams-Sonoma brands. If you consider yourself a blend of determination with a heart of gold, THIS.IS.YOUR.OPPORTUNITY. 

    What Benefits do you offer?

    • 40% Discount on most merchandise!
    • Fun contests / rewards and recognition programs
    • Paid Training from the comfort of your home
    • Internal promotional opportunities. Based on position requirements and tenure, this can occur within the first 60 days if interested
    • Pay = $15.00/hr *compensation may differ due to individual state wage requirements*

    Essential Functions: The nuts and bolts

    • Address customer questions and concerns regarding product and delivery information
    • Provide product information, review alternative solutions if an item is out of stock and place orders for the customer.
    • Successfully negotiate and appease customers using a variety of methods established by Williams-Sonoma, Inc., guidelines.
    • Check inventory, process returns, issue replacements and credits for damaged or defective merchandise
    • Perform other duties as assigned

    Qualifications: What you need to apply

    • High School diploma or GED
    • 1 – 2 years previous customer service experience
    • Experience in a performance-based or metric-driven environment
    • Strong ability to communicate both verbally and written with capable data entry skills

    Important Facts: MUST HAVE THESE FOR CONSIDERATION

    •  Ability to complete mandatory paid training for 4 weeks - 100% attendance is required
    •  Confirm that you have the equipment requirements listed below. This will be asked throughout the interview process and could affect employment status if not met
     
    Technology Requirements Overview:

    In order to work from home, our agents must have their own full-size or all-in-one desktop personal computer, or a traditional laptop personal computer that meets the minimum specifications listed in the sections below.

    Devices not acceptable:

    Tablet-based/convertible personal computers (i.e. – Microsoft Surface, Surface Book), Chromebooks, Steam Decks and mobile phones (unless needed for two-factor authentication) are not acceptable.

    Operating Systems:

    • Windows 10 Home, Windows 10 Pro, or Windows 10 Pro for Workstations
    • Windows 11 Home, Windows 11 Pro, or Windows 11 Pro for Workstations
    • Mac IOS 12 or newer 

    What if I have an Education or Enterprise edition of Windows?

    Education and Enterprise editions are not licensed for individual use (these licenses would be owned by a larger organization).

    What if I am using a Windows Insider version of Windows?

    Versions of Windows provided via the Windows Insider program are not considered stable versions of Windows, and are therefore not suitable for production use. Support will only be provided on stable, main release versions of Windows.

    What if I am using an older version of Windows?

    We do not support Windows 95, 98, ME, 2000, XP, Vista, Windows 7, Windows 8 or Windows 8.1.

    What kind of software do I need?

    A PC that is fully updated with all current windows AND all optional updates, as these are device specific for  your system and can affect Audio and other performance if not updated.

    What antivirus protection do I need?

    You must have an anti-virus program running on your computer.  Microsoft Defender is sufficient and already installed on most Windows based computers.

    Web Browser:

    Our systems work best using Google Chrome.  Other browsers may not work.  If this is the case, we will ask you to install Chrome.

    Processor:

    Random Access Memory (RAM):

    • 6 GB RAM or higher, but we recommend 8GM or higher to support the work environment.

    Internal Storage:

    You must have enough free space available to both install needed systems and run these systems effectively.

    Display/Monitor:

    Minimum Optimal Screen Resolution:

    • 1920x1080

    Devices and peripherals needed:

    • External mouse* (wired preferred)
    • Keyboard (wired preferred)
    • Webcam (will be utilized for Training and meetings) 
    • USB headset* (wired required – wireless/Bluetooth headsets NOT acceptable)
      • “Unified Communications” type headset
      • “Gaming” headsets if they meet requirements
      • We highly recommend you have the following headsets for best results during your employment. 
        • Plantronics Blackwire 3210/3220
        • Jabra Evolve 20 UC
        • Other recommendations will be included in the system requirements documentation provided later in the process
      • Headset models NOT supported
        • MPOW 
        • Cyber Acoustics
        • Logitech H390 (with windows 11 based computers) 
        • NUBOW
     

    *We do not recommend using built-in laptop trackpads

    Your system’s internet speed will be tested using our System Checker during the pre-hire process and throughout employment as needed. If you choose, you may examine your speeds at http://speedof.me , however that will not be an official evaluation of your connection. Internet based speed tests measure speeds to your residence, and may not be indicative of actual speeds to your computer.
     

     


     

     

     

     

  • 5 Days Ago

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Lead customer service
  • FedEx
  • Draper, UT FULL_TIME
  • POSITION SUMMARY : The Lead Consultant is knowledgeable in all areas of the Store’s business, including print, signs & graphics, and shipping, and consistently delivers a positive customer experience ...
  • 2 Days Ago

S
Customer service
  • Superior Service Transport
  • Salt Lake, UT FULL_TIME
  • Our company is seeking a dedicated and detail-oriented individual for a Customer Service/Data Entry role. This position involves dispatching, dock work, and communication with delivery drivers. The su...
  • Just Posted

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Lead Retail Customer Service Associate
  • FedEx Office
  • Salt Lake, UT FULL_TIME
  • POSITION SUMMARY: The Lead Consultant is knowledgeable in all areas of the Store’s business, including print, signs & graphics, and shipping, and consistently delivers a positive customer experience t...
  • 19 Days Ago

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Lead Retail Customer Service Associate
  • FedEx
  • Draper, UT FULL_TIME
  • POSITION SUMMARY: The Lead Consultant is knowledgeable in all areas of the Store’s business, including print, signs & graphics, and shipping, and consistently delivers a positive customer experience t...
  • 6 Days Ago

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Customer Service Team Lead (Hybrid)
  • Enova International
  • South Jordan, UT FULL_TIME
  • About the role: As a Customer Service Team Lead within Enova's Contact Center, your primary responsibility is to act as the subject matter expert to help improve your department’s performance. You wil...
  • 12 Days Ago

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0 Customer Service Lead jobs found in Sandy, UT area

M
Lead Food Service Team Member
  • Maverik, Inc.
  • North Salt Lake, UT
  • Staring at: $14.00/hr. with both career and growth opportunities! Food Service positions available Flexible schedules av...
  • 3/28/2024 12:00:00 AM

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Selling Experience Leader (Assistant Manager)
  • Petco
  • Salt Lake City, UT
  • **Selling Experience Leader (Assistant Manager)** Category: Stores Location: 181 North 545 West, West Bountiful , UT 840...
  • 3/28/2024 12:00:00 AM

Q
FT Customer Support Specialist - Work From Home>
  • Quartzy
  • Sandy, UT
  • [Customer Service / Remote] - Anywhere in U.S. / Up to $50K per year / Medical, Dental and Vision / PTO / Internet Stipe...
  • 3/28/2024 12:00:00 AM

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Customer Service Lead
  • Progress Mfg. Inc.
  • Provo, UT
  • **Customer Service Lead** Customer Service Provo, Utah Department **Customer Service** Compensation **$45,000 - $52,000 ...
  • 3/27/2024 12:00:00 AM

D
Operations/Administrative Assistant
  • DeJarnett Sales Inc.
  • Salt Lake City, UT
  • Job Description Job Description We are seeking an Operations/Administrative Assistant to join our team! You will assist ...
  • 3/27/2024 12:00:00 AM

T
Mobile Associate - Retail Sales
  • T-Mobile
  • Sandy, UT
  • Be unstoppable with us! T-Mobile is synonymous with innovation-and you could be part of the team that disrupted an entir...
  • 3/27/2024 12:00:00 AM

F
Customer Services Co-ordinator
  • Frontier Agriculture Ltd.
  • Sandy, UT
  • An opportunity has arisen to join the Frontier team, based at Sandy. We are looking for a Fertiliser Customer Services C...
  • 3/27/2024 12:00:00 AM

D
Grocery Traveling Merchandiser
  • DeJarnett Sales Inc.
  • Salt Lake City, UT
  • Job Description Job Description Position is responsible for merchandising duties related to store resets and remodels wi...
  • 3/24/2024 12:00:00 AM

Sandy is a city in Salt Lake County, Utah, United States. The population was 87,461 at the 2010 census, making it the sixth-largest city in Utah. The population is currently estimated to be about 96,145 according to the July 1, 2017 United States Census. Sandy is home to the Shops at South Town shopping mall; the Jordan Commons entertainment, office and dining complex; and the South Towne Exposition Center. It is also the location of the soccer-specific Rio Tinto Stadium, which hosts Real Salt Lake and Utah Royals FC home games, and opened on October 8, 2008. The city is currently developing ...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Customer Service Lead jobs
$33,553 to $42,053
Sandy, Utah area prices
were up 2.3% from a year ago

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