Customer Service Manager jobs in Abilene, TX

Customer Service Manager manages a team or unit of customer service representatives and ensures service levels are met or exceeded. Establishes efficient and balanced workflows that maximize efficiency and produce high levels of service quality and customer satisfaction. Being a Customer Service Manager monitors and measures service metrics and utilize to develop standards, improvements, or changes to process. Makes recommendations for changes to products or services based on customer feedback and requests. Additionally, Customer Service Manager typically requires a bachelor's degree or equivalent. Typically reports to a director. The Customer Service Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be a Customer Service Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)

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Customer service manager
  • DXP Enterprises
  • Abilene, TX FULL_TIME
  • Do you want to grow with us? At DXP we are passionate about what we do and driven to be the best solution for our industrial customers.

    Since 1908 DXP has been dedicated to the highest quality of customer service through our expertise of the products we distribute and the technical services we perform with a sense of individual pride and company spirit.

    Throughout your career with DXP, we will encourage and empower you to take an active role in identifying and driving your development, so you feel total confidence in your ability to achieve ongoing success.

    We aspire to be the best solution for the Industrial customers' needs for MROP products and services through our Innovative Pumping Solutions, Metal Working, Supply Chain Services and Service Centers.

    • Profit and loss of the facility
    • Supervision of the inside sales team
    • Respond to customer inquiries regarding products and services
    • Prepare price quotes
    • Source products
    • Support outside sales team

    Qualifications of the Customer Service Manager include, but are not limited to :

    • 3-5 years of experience working in the Industrial Distribution industry
    • 3 years of management experience
    • Team player with strong people skills
    • Excellent verbal and written communication skills
    • MS Outlook, basic Excel and ERP software experience
    • Must be self-motivated
    • Effective and proven team leader

    Additional Information :

    Physical Demand : N / A

    Training / Certifications : N / A

    Shift Time / Overtime : Monday-Friday, 8am-5pm

    Travel : N / A

    Education : High School Diploma or GED required, Bachelor's Degree preferred

    DXP is always looking for individuals who want to join a team of employees who have the desire to achieve remarkable accomplishments together.

    The culture of the organization is supportive and goal oriented with high expectations, yet it is an environment where the team spirit inspires everyone to do their best.

    All DXP employees play a vital part in the organization and are treated with respect. By applying to DXP, you will have the opportunity to speak with some of the most respected professionals in the industry.

    DXP offers a comprehensive benefits package including : Medical, Dental, Vision, Flexible Spending, 401(k), paid holidays, Life and Disability Insurance, and additional supplemental products. EOE / M / F / D / V

    Last updated : 2024-04-23

  • Just Posted

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Customer Service Manager
  • Vexus Fiber
  • Abilene, TX FULL_TIME
  • Job Title: Customer Service Manager At Vexus Fiber we are In it to Win it! If you find a reward in customer service and serving your community, apply today to start your career as a Customer Service M...
  • 1 Month Ago

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Customer Service Manager
  • Vexus Fiber
  • San Angelo, TX FULL_TIME
  • Job Title: Customer Service Manager At Vexus Fiber we are In it to Win it! If you find a reward in customer service and serving your community, apply today to start your career as a Customer Service M...
  • 1 Month Ago

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Customer service
  • American Logistics
  • Brownwood, TX FULL_TIME
  • Call Center / Fully Remote - Anywhere in U.S. / Competitive Pay / Medical, Dental, Vision / PTO / 401K - As a Customer Service Agent you'll : Receive inbound calls and make outbound service calls, ass...
  • Just Posted

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Service customer service
  • H-E-B
  • San Angelo, TX FULL_TIME
  • Job Description Start your H-E-B Career here! We need energetic and motivated Partners willing to work hard and have fun while making our Customers feel welcome. No matter what background you bring, o...
  • Just Posted

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Customer Service Manager - State Farm Agent Team Member
  • Kim Austin - State Farm Agent
  • Abilene, TX FULL_TIME
  • Position Overview State Farm Insurance Agent located in Abilene, TX is seeking an outgoing, career-oriented professional to join their team. As a State Farm team member for Kim Austin - State Farm Age...
  • 7 Days Ago

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0 Customer Service Manager jobs found in Abilene, TX area

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Customer Service Representative - Work From Home>
  • Healthon
  • Abilene, TX
  • [Customer Support / Fully Remote] - Anywhere in U.S. / Up to $25 per hour / Both PT & FT Available - As a Customer Servi...
  • 4/24/2024 12:00:00 AM

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Retail Customer Service
  • EZCorp, Inc.
  • Abilene, TX
  • Address: 3202 N First St. Abilene, Texas 79603 Brand: EZPawn Pay range is based on experience from $14 per hour to $15 p...
  • 4/24/2024 12:00:00 AM

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Customer Service
  • Searchbeat
  • Abilene, TX
  • **Customer Service Careers and Jobs - Abilene, TX** **Job Beat by SearchBeat.com** > > Customer Service Jobs - Abilene, ...
  • 4/24/2024 12:00:00 AM

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At Home Customer Service
  • Carmax
  • Sweetwater, TX
  • Responsibilities You will manage a variety of diverse tasks, with limited supervision, including vehicle sales, processi...
  • 4/24/2024 12:00:00 AM

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Product Delivery Specialist
  • Rent-A-Center
  • Abilene, TX
  • We are Hiring Immediately! It's Your Career. Own it! At Rent-A-Center, we believe in putting people in control of their ...
  • 4/24/2024 12:00:00 AM

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FT Customer Service Representative - Work From Home>
  • TridentCare
  • Abilene, TX
  • [Call Center / Remote] - Anywhere in U.S. / Competitive pay / Medical, dental & vision / 401k - As a Customer Service Re...
  • 4/23/2024 12:00:00 AM

B
Customer Service Lead
  • Burlington Stores
  • Abilene, TX
  • Overview If you have strong leadership skills, a friendly, outgoing demeanor, an interest in retail, and you thrive in a...
  • 4/22/2024 12:00:00 AM

B
Customer Experience Team Leader
  • Brookshires Grocery Company.
  • Sweetwater, TX
  • **Customer Experience Team Leader** **Location:** Sweetwater, TX ****Job Summary**** Supports upper management to lead f...
  • 4/21/2024 12:00:00 AM

Abilene is located in northeastern Taylor County. The city limits extend north into Jones County. Interstate 20 leads east 149 miles (240 km) to Fort Worth and west 148 miles (238 km) to Midland. Three U.S. highways pass through the city. US 83 runs west of the city center, leading north 24 miles (39 km) to Anson and south 55 miles (89 km) to Ballinger. US 84 runs with US 83 through the southwest part of the city but leads southeast 52 miles (84 km) to Coleman and west with I-20 40 miles (64 km) to Sweetwater. US 277 follows US 83 around the northwest side of the city and north to Anson but he...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Customer Service Manager jobs
$83,841 to $112,301
Abilene, Texas area prices
were up 1.2% from a year ago

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Last but not least, your future Customer Service Manager must be able to provide concrete examples of how they have coached and incentivized a customer support team.
December 01, 2019
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The Customer Service Manager deals with the customer service which is supplied by the business together with its other branches.  A specialist store manager deals with the consumers and profits.
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This customer service manager job description will demonstrate the typical responsibilities, important skills, expected education and career path, work schedule, and job outlook.
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