Customer Service Manager manages a team or unit of customer service representatives and ensures service levels are met or exceeded. Establishes efficient and balanced workflows that maximize efficiency and produce high levels of service quality and customer satisfaction. Being a Customer Service Manager monitors and measures service metrics and utilize to develop standards, improvements, or changes to process. Makes recommendations for changes to products or services based on customer feedback and requests. Additionally, Customer Service Manager typically requires a bachelor's degree or equivalent. Typically reports to a director. The Customer Service Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be a Customer Service Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)
We are seeking a highly organized and detail-oriented individual to join our team as a Clerical Worker. As a Clerical Worker, you will play a crucial role in providing customer service and administrative support and ensuring the smooth operation of our office. This position is ideal for someone with excellent organizational skills and a strong attention to detail.
Duties:
- Answer phone calls and respond to inquiries in a professional and courteous manner
- Assist with general office tasks such as filing, photocopying, and data entry
- Maintain office supplies inventory as needed
- Sort and distribute incoming mail and prepare outgoing mail
- Learn our industry specific software, in order to serve our clients
- Provide administrative support to various departments as needed
Skills:
- The ability to talk & type
- Strong organizational skills with the ability to prioritize tasks effectively
- Excellent attention to detail and accuracy in all work performed
- Ability to multitask and handle multiple responsibilities simultaneously
- Proficient computer literacy
- Familiarity with phone systems and ability to handle calls professionally
- Experience with computerized systems for data entry and record keeping
Benefits:
LOCAL RESIDENTS PREFERRED!
Job Types: Full-time, Part-time
Pay: $13.00 - $15.00 per hour
Benefits:
Schedule:
Work Location: In person
0 Customer Service Manager jobs found in Akron, OH area