Customer Service Manager jobs in Akron, OH

Customer Service Manager manages a team or unit of customer service representatives and ensures service levels are met or exceeded. Establishes efficient and balanced workflows that maximize efficiency and produce high levels of service quality and customer satisfaction. Being a Customer Service Manager monitors and measures service metrics and utilize to develop standards, improvements, or changes to process. Makes recommendations for changes to products or services based on customer feedback and requests. Additionally, Customer Service Manager typically requires a bachelor's degree or equivalent. Typically reports to a director. The Customer Service Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be a Customer Service Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)

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Office-Customer Service -Clerical
  • Brookside Lawn Service
  • Medina, OH FULL_TIME,PART_TIME
  • We are seeking a highly organized and detail-oriented individual to join our team as a Clerical Worker. As a Clerical Worker, you will play a crucial role in providing customer service and administrative support and ensuring the smooth operation of our office. This position is ideal for someone with excellent organizational skills and a strong attention to detail.

    Duties:
    - Answer phone calls and respond to inquiries in a professional and courteous manner
    - Assist with general office tasks such as filing, photocopying, and data entry
    - Maintain office supplies inventory as needed
    - Sort and distribute incoming mail and prepare outgoing mail
    - Learn our industry specific software, in order to serve our clients

    - Provide administrative support to various departments as needed

    Skills:
    - The ability to talk & type
    - Strong organizational skills with the ability to prioritize tasks effectively
    - Excellent attention to detail and accuracy in all work performed
    - Ability to multitask and handle multiple responsibilities simultaneously
    - Proficient computer literacy
    - Familiarity with phone systems and ability to handle calls professionally
    - Experience with computerized systems for data entry and record keeping

    Benefits:

    • Medical, eye and dental. Full time only
    • IRA
    • Paid vacation

    LOCAL RESIDENTS PREFERRED!

    Job Types: Full-time, Part-time

    Pay: $13.00 - $15.00 per hour

    Benefits:

    • 401(k)
    • 401(k) matching
    • Dental insurance
    • Employee discount
    • Health insurance
    • Life insurance
    • Paid time off
    • Referral program
    • Vision insurance

    Schedule:

    • Day shift

    Work Location: In person

  • 2 Days Ago

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Customer Service - Test Center Manager
  • Prometric
  • Akron, OH FULL_TIME
  • JOB TITLE: Test Center Manager REPORTS TO: Channel Engagement Manager or Sr. Manager DEPARTMENT: Test Center LOCATION: Akron, OH TEST CENTER ADDRESS: 1000 S. Cleveland Massillon Rd. JOB OVERVIEW The T...
  • 1 Month Ago

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Customer service
  • American Red Cross
  • Wadsworth, OH FULL_TIME
  • Please use Google Chrome or Mozilla Firefox when accessing Candidate Home. By joining the American Red Cross you will touch millions of lives every year and experience the greatness of the human spiri...
  • 14 Days Ago

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Customer Service
  • Default Brand
  • Tallmadge, OH FULL_TIME
  • Overview The Customer Service Representative serves a key role in our relationship with our customers by acting as the first point of contact for all Parts and Service sales and informational needs. I...
  • 2 Days Ago

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Customer Service
  • Total Security, LLC
  • Cuyahoga Falls, OH FULL_TIME
  • Hiring ImmediatelyPaid Weekly - Direct Deposit Join A Rewarding & Fun Environment Position in Customer Service With Total Security, LLC Total Security, LLC is growing, and we are looking for the right...
  • 7 Days Ago

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Customer service
  • American Red Cross
  • Wooster, OH FULL_TIME
  • Please use Google Chrome or Mozilla Firefox when accessing Candidate Home.By joining the American Red Cross you will touch millions of lives every year and experience the greatness of the human spirit...
  • 19 Days Ago

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0 Customer Service Manager jobs found in Akron, OH area

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Customer Service Representative
  • Utility Pipeline Ltd.
  • Massillon, OH
  • Job Description Job Description Who We Are Utility Pipeline Ltd. is a Natural Gas distribution management company. We op...
  • 4/19/2024 12:00:00 AM

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Customer Service Representative
  • Utility Pipeline Ltd.
  • Canton, OH
  • Job Description Job Description Who We Are Utility Pipeline Ltd. is a Natural Gas distribution management company. We op...
  • 4/19/2024 12:00:00 AM

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Customer Service Representative
  • Struers ApS
  • Westlake, OH
  • ** Customer Service Representative** **Job Category****:** Customer Support **Requisition Number****:** CUSTO012359 Show...
  • 4/18/2024 12:00:00 AM

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Customer Service Representative
  • Mustard Seed Market & Cafe, Inc.
  • Akron, OH
  • **Customer Service Representative** **Department:** Customer Service **Location:** Akron - Highland Square, OH We are No...
  • 4/18/2024 12:00:00 AM

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Customer Service Representative
  • DB Roberts
  • Highland Heights, OH
  • Job Description JOB SUMMARY The major objective for this position is to provide essential elements of support for the In...
  • 4/16/2024 12:00:00 AM

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Customer Service Representative
  • Hose Master LLC
  • Cleveland, OH
  • POSITION SUMMARY Provide customer service support for flexible metal piping products (hoses, metal bellows, & expansion ...
  • 4/15/2024 12:00:00 AM

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Customer Service - Representative
  • Waterway Carwash
  • Pepper Pike, OH
  • Overview: Waterway is now hiring Customer Service - Representatives at our Pepper Pike location! As a Customer Service -...
  • 3/29/2024 12:00:00 AM

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Customer Service - Representative
  • Waterway Carwash
  • Bainbridge, OH
  • Overview: As a Customer Service Associate (CSA) you provide outstanding service to our customers, ensuring that all thei...
  • 3/29/2024 12:00:00 AM

Akron (/ˈækrən/) is the fifth-largest city in the U.S. state of Ohio and is the county seat of Summit County. It is located on the western edge of the Glaciated Allegheny Plateau, about 30 miles (48 km) south of Cleveland. As of the 2017 Census estimate, the city proper had a total population of 197,846, making it the 119th-largest city in the United States. The Greater Akron area, covering Summit and Portage counties, had an estimated population of 703,505. The city was founded in 1825 by Simon Perkins and Paul Williams, along the Little Cuyahoga River at the summit of the developing Ohio and...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Customer Service Manager jobs
$90,500 to $121,220
Akron, Ohio area prices
were up 1.6% from a year ago

Customer Service Manager in Milwaukee, WI
Last but not least, your future Customer Service Manager must be able to provide concrete examples of how they have coached and incentivized a customer support team.
December 01, 2019
Customer Service Manager in Fayetteville, AR
The Customer Service Manager deals with the customer service which is supplied by the business together with its other branches.  A specialist store manager deals with the consumers and profits.
February 01, 2020
Customer Service Manager in Eugene, OR
This customer service manager job description will demonstrate the typical responsibilities, important skills, expected education and career path, work schedule, and job outlook.
January 26, 2020