Customer Service Manager jobs in Allentown, PA

Are you self-motivated, outgoing and results-oriented? Can you consistently surpass goals and exceed expectations? Do you consider yourself an experienced Customer Service Professional who truly enjoys taking care of customers, and would thrive in our fast-paced service business, then keep reading…
The primary function of the Customer Service Representative is to promptly answer incoming calls, build rapport with customers, address customer inquiries and book service appointments accordingly. The customer service representative also acknowledges customer complaints, assesses the issues and connects the customer with the appropriate department for resolution. This position will conduct follow-up calls to our customer database to inform them of new services or special offers they may be eligible to receive, as well as maintenance visits owed to our members.
Perks include advancement opportunities, overtime available, paid training and on-boarding, paid vacations and birthdays, medical & IRA benefits.
Must be prepared to work 40-hour workweek, 5 days a week and evening/weekend availability.
Great place to work. Come work WITH us not for us. Only highly motivated people should apply

Job Type: Full-time

Pay: $18.00 - $20.00 per hour

Benefits:

• Flexible schedule
• Health insurance
• Paid time off

Experience level:

• 2 years

Shift:

• Day shift
• Evening shift

Weekly day range:

• Monday to Friday
• Weekends as needed

Work setting:

• Call center
• In-person
• Office

Experience:

• Multi-line phone systems: 2 years (Required)

License/Certification:

• Driver's License (Required)

Shift availability:

• Day Shift (Required)
• Night Shift (Preferred)

Work Location: In person