Customer Service Manager manages a team or unit of customer service representatives and ensures service levels are met or exceeded. Establishes efficient and balanced workflows that maximize efficiency and produce high levels of service quality and customer satisfaction. Being a Customer Service Manager monitors and measures service metrics and utilize to develop standards, improvements, or changes to process. Makes recommendations for changes to products or services based on customer feedback and requests. Additionally, Customer Service Manager typically requires a bachelor's degree or equivalent. Typically reports to a director. The Customer Service Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be a Customer Service Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)
Passionate people create exceptional things.At Atlas Copco, we believe in challenging the status quo, always looking for a better way.Our leading-edge technology in self-pierce riveting and industrial dispensing enables us to innovate for the future. We believe that people make it happen, and with us, you are empowered to act.Your ideas can make a real difference and contribute to the quality of life for people everywhere.
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Your Role
JOB SUMMARY:
The Customer Service Manager is responsible for providing guidance, training, and support to the customer service department as it relates to customer requirements, production portals, electronic communications, CUMS management, ERP management and other relevant responsibilities in New Hudson, MI. You will report to the Production Manager.
ESSENTIAL DUTIES:
ESSENTIAL DUTIES
To succeed, you will need
REQUIRED SKILLS AND KNOWLEDGE:
#UUM
In return, we offer you
We offer a family-friendly and collaborative work environment, competitive and comprehensive pay and benefits packages, including choices in medical/dental/vision, life insurance, wellness programs, vacation and paid holidays, and an outstanding 401k with company match.
City
New Hudson
Diverse by nature and inclusive by choice
Bright ideas come from all of us. The more unique perspectives we embrace, the more innovative we are. Together we build a culture where difference is valued and we share a deep sense of purpose and belonging.
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0 Customer Service Manager jobs found in Ann Arbor, MI area