Customer Service Manager jobs in Casper, WY

Customer Service Manager manages a team or unit of customer service representatives and ensures service levels are met or exceeded. Establishes efficient and balanced workflows that maximize efficiency and produce high levels of service quality and customer satisfaction. Being a Customer Service Manager monitors and measures service metrics and utilize to develop standards, improvements, or changes to process. Makes recommendations for changes to products or services based on customer feedback and requests. Additionally, Customer Service Manager typically requires a bachelor's degree or equivalent. Typically reports to a director. The Customer Service Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be a Customer Service Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)

Recently Added Customer Service Manager jobs

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Customer Service Representative (FT)
  • Press-One Customer Care
  • Casper, WY FULL_TIME

  • About the Job

    Customer Service Representative- Full-Time

    Please help us help customers manage their subscriptions. You’ll be answering phone calls from the comfort of your home. You’ll need a reliable internet connection, a newer model computer, a headset, and a dedicated, quiet workspace where you can train and work without interruptions.

    You will assist customers with filing complaints, billing inquiries, and fulfillment issues. You may also be calling customers to update information, collect payments, or inform them of upcoming renewals. Our ideal applicant is comfortable in a high-call volume environment and ready to stay busy!

    Job Requirements:

    • Required availability includes start times as early as 7 AM and ending at 4 PM.
    • Reliable internet connection (A minimum of 50 Mbps download speed).
    • PC or Laptop with at least Windows 8 or High Sierra IOS.
    • USB Headset for taking calls.
    • A dedicated, quiet workspace.
    • Excellent reading/writing skills.
    • Ability to work 30 hours per week, minimum.
    • Ability to work at least one weekend day per week- weekend shifts are shorter from 7 AM to 12 PM.
    • Solid PC skills. (data entry, systems navigation, basic troubleshooting, etc.)
    • Must live in Wyoming or Kansas.


    Other information:

    • Permanent position.
    • Monetary Incentives.
    • Training will be done remotely via ZOOM.
    • Training is paid.
    • You will be paid weekly via direct deposit.
  • 12 Days Ago
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1559734|Assistant Manager - Field Consultant|Operations Management|Non F&A|EXL OSI|OSI|Operations|Survey Common|Assistant Manager|Insurance Property & Casualties
  • EXL Service
  • Casper, WY FULL_TIME
  • Commercial InsuranceInspector – Independent Contractor Overview EXL Risk Control is aleading provider of risk assessments and loss control surveys to commerciallines insurance carriers. We are seeking...
  • 10 Days Ago
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Customer Service Manager (Industrial Distribution, Inside Sales Manager)
  • Applied Industrial Technologies
  • Casper, WY FULL_TIME
  • Our company culture is friendly, fun with healthy competition and rewards. Applied Industrial Technologies offers integrity, inclusion, and career advancement. Individual contributorship and ideas are...
  • 1 Month Ago
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Customer Service
  • Rocky Mountain Administrators
  • Worland, WY FULL_TIME
  • About usRocky Mountain Administrators is a Third Party Administrator of self-funded health insurance plans, located in Worland, Wyoming. We are a professional, customer-centric, and rewarding organiza...
  • 15 Days Ago
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Customer Service Advisor
  • Valvoline - Express Care
  • Sheridan, WY FULL_TIME
  • Customer Service Advisor Service handled with care. Lube Refiners, a Valvoline Express Care operator, is hiring a Customer Service Advisor! You’ll create lasting impressions and build loyal customers ...
  • 20 Days Ago
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Customer Service Representatives
  • GMRG ACQ LLC 1
  • Thermopolis, WY FULL_TIME
  • Gather round the good stuff with a career at Pizza Hut; because this is a place where great people are in great company. We have fun, and we offer personal challenges and growth. At Pizza Hut, we're a...
  • Just Posted
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0 Customer Service Manager jobs found in Casper, WY area

About Casper, Wyoming

Casper is a city in and the county seat of Natrona County, Wyoming, United States. Casper is the second largest city in the state, according to the 2010 census, with a population of 55,316. Only Cheyenne, the state capital, is larger. Casper is nicknamed "The Oil City" and has a long history of oil boomtown and cowboy culture, dating back to the development of the nearby Salt Creek Oil Field. In 2010, Casper was named the highest-ranked family-friendly small city in the West, and ranked eighth overall in the nation in Forbes magazine's list of "the best small cities to raise a family". Casper ...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Customer Service Manager jobs
$89,937 to $120,466
Casper, Wyoming area prices
were up 2.9% from a year ago
View detail

What does a Customer Service Manager do?

Customer Service Manager in Milwaukee, WI
Last but not least, your future Customer Service Manager must be able to provide concrete examples of how they have coached and incentivized a customer support team.
December 01, 2019
Customer Service Manager in Fayetteville, AR
The Customer Service Manager deals with the customer service which is supplied by the business together with its other branches.  A specialist store manager deals with the consumers and profits.
February 01, 2020
Customer Service Manager in Eugene, OR
This customer service manager job description will demonstrate the typical responsibilities, important skills, expected education and career path, work schedule, and job outlook.
January 26, 2020