Customer Service Manager jobs in Columbia, SC

Job Summary:

The Customer Service Representative will interact with the company's customers by addressing inquiries and resolving complaints.

Supervisory Responsibilities:

None

Duties/Responsibilities:

• Fields customer questions and complaints; when the issue is beyond the representatives knowledge, forwards to the appropriate staff.
• Ensures that appropriate actions are taken to resolve customers problems and concerns.
• Maintains customer accounts and records of customer interactions with details of inquiries, complaints, or comments.
• Answer phones, primarily customer incoming lines, and assist customers in setting up service calls, answering their questions, or directing their requests to the proper source.
• Schedule the service call in accordance with established company procedures and advise customer of such. Ensure that each technician has/maintains a fully loaded schedule daily (if possible)
• Create sales orders in computer system
• Performs other related duties as assigned.

Required Skills/Abilities:

• Excellent communication skills including active listening.
• Service-oriented and able to resolve customer grievances.
• Proficient computer skills with the ability to learn new software.

Education and Experience:

• High school diploma or equivalent.
• Customer service experience required.

Physical Requirements:

• Prolonged periods sitting at a desk and working on a computer.
• Must be able to lift up to 15 pounds at times.

Hours: 8 am-5 pm Monday through Friday

Performance to be Measured by:

• Customer Satisfaction
• Telephone skill performance metrics
• Other job specific metrics