Customer Service Manager manages a team or unit of customer service representatives and ensures service levels are met or exceeded. Establishes efficient and balanced workflows that maximize efficiency and produce high levels of service quality and customer satisfaction. Being a Customer Service Manager monitors and measures service metrics and utilize to develop standards, improvements, or changes to process. Makes recommendations for changes to products or services based on customer feedback and requests. Additionally, Customer Service Manager typically requires a bachelor's degree or equivalent. Typically reports to a director. The Customer Service Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be a Customer Service Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)
Responsible for overall results and Customer Retention in his / her service area by ensuring that the Team of CSR’S provide excellent Customer Service to each and every Customer on each delivery.
Diligently work with the Team of CSR’S to ensure that we are promoting the Company, its core values and its product and services.
The opportunities for Safety / Customer Retention / Growth are identified and shared with the CSR’S through daily interaction of the C3 Connect Program, C3 Account Management / Visitation Program and routine route observations.
Responsible for Managing and executing all Service related Training Programs for the assigned Team of CSR’S. As needed to meet business demands, CSM will be required to hold Commercial motor vehicle certifications and licenses to directly work a delivery route as needed to meet customer service objectives.
Last updated : 2024-02-23
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