Customer Service Manager jobs in Durham, NC

We’re looking for a Customer Service Manager to become part of our Popeyes family with skills and behaviors to create memorable experiences for our guests.  Must be passionate about providing guests with the best experience possible. Must follow Popeyes Service Basics:  smile, make eye contact, greet the guest, repeat the order, and thank the guest.  Must enjoy working with people who take food seriously yet have fun preparing and serving it.  Must be committed to contributing to the collaborative spirit of the team, be energized by the opportunity to learn, grow and explore your career potential.

Benefits working with Paramount Hospitality Management dba POPEYES

• FLEXIBLE WORK SCHEDULES 
• FREE EMPLOYEE MEALS PER SHIFT WORKED
• OFF DUTY DISCOUNTS
• EMPLOYEES CHOICE-> FULL TIME OR PART TIME
• GREAT BENEFITS AVAILABLE
• OPPORTUNITY TO GROW 
• POSITIVE WORK ENVIRONMENT
• VACATION FOR PART TIME AND FULL TIME 32 HOURS OR MORE
• LEARN MORE EARN MORE PROGRAMS
• WORLD CLASS TRAINING CENTERS ONLINE

Essential Responsibilities:

Create Memorable Experiences

Creates a service experience so good our guest can’t wait to come back to Popeyes.

• Greet guests to make them feel comfortable and welcome
• Take guests’ food orders and handle cash and credit transactions
• Assist the management team in creating a great place to work and delivering memorable guest experiences
• Show your passion for our food by keeping up with product knowledge
• Demonstrates knowledge of the brand and menu items
• Check food quality and food temperatures throughout the day to ensure the food is fresh and safe to serve
• Monitors Speed of Service to ensure delivery of guest expectations
• Ensures the restaurant is welcoming and clean
• Prepares food for the guest
• Resolves guest recovery issues

 Required Knowledge, Skills and Abilities:

• Committed to providing excellent guest service skills
• Able to work in a fast paced environment
• Able to communicate effectively with guests and team members
• Maintains regular and consistent attendance and punctuality
• Available to work days, evenings, weekends and holidays
• Must be at least 16 years of age

Consistently able to:

• Carry products/boxes and miscellaneous weighing no more than 60 pounds
• Operate register
• Handle product preparation
• Listen to and communicate with guests
• Kneel and follow proper lifting procedures
• Perform product preparation, stocking and inventory
• Lift to open and close door to store and storage shed as well as cooler and freezers
• Able to reach for prepared product and serving guests and training
• See during all activities
• Able to stand while serving guests and training
• Stoop to pick up supplies and trash
• Communicate with fellow team members and guests
• Handle raw or uncooked products
• Frequently wash hands to maintain food safety standards