Customer Service Manager jobs in Jamestown, NY

Give us a Year – We will give you a Career!

At Arona Home Essentials we make it easy to own your success! With a variety of positions and opportunities- we help you make your career what YOU want it to be. Do you like Sales? Do you like Customer Service? Do you like staying busy and on-the-go as a Delivery Driver? Or do you enjoy helping others and being part of a team? If any of these are a “Yes!”, then we may have the perfect role for you!

Why work for Arona Home Essentials? We create opportunities for you! We make it a point to promote within creating endless growth potential for you! You can work your way to the future you want, we will help you own it!

Arona has a long legacy as the leader in the rent to own industry. Arona is built on a foundation of excellence, customer focus, quality products and services and amazing team members! We are currently operating fifty-five stores in Iowa, Nebraska, Illinois, Michigan, Florida, Colorado, Indiana, Kentucky, Missouri, New York, Pennsylvania, and Puerto Rico.

Included is a comprehensive benefits package that includes:

·         How would you like to have Sundays off? Yes, every Sunday we are closed!

·         Paid time off including vacation, personal days, and holidays

·         Medical, Dental, Vision, Short Term Disability

·         Company paid Long-Term Disability and Life Insurance

·         Employee Assistance Plan

·         401k Plan with a company match

·         Bonus & commission opportunities paid monthly!

·         Ongoing training and development  

·         A family friendly work environment

·         Rewards for service

Below is a list of our current positions along with a brief explanation of each job. If one, or several of these jobs interest you, we would love to hear from you!

General Manager – Direct management of an Arona Home Essentials store with profit and loss responsibility. Asset management, customer growth and maintenance, revenue production, personnel development and inventory control are key result areas of this position. The Big 5 is done daily!

Customer Retention Manager/Assistant Manager – Manages the Customer Accounts Department, which is responsible for the renewal payment process. Responsible for achieving company standards on non-renewal closing percentages.

Market and Growth Manager – Manage the sales and marketing function in an Arona Home Essentials store. Major emphasis on telephone and floor sales, direct marketing, new customer growth, local social media reach, customer service program and store merchandising.

Market and Growth Associate – Responsible for maintaining administrative organization, customer files, and processing customer transactions. Major emphasis on in-store sales, telephone sales, direct marketing, new customer growth and renewal payment processing in the store. Plays key role in the upkeep of the showroom floor as per the first up system.

Customer Retention Associate – Assisting the Customer Accounts Department in lease agreement renewal.

Delivery Specialist – This position is responsible for merchandise handling such as loading, securing, delivering, setting up, troubleshooting, and demonstrating. Reviewing a lease agreement is also occasionally required.

Education and Experience

·         Must have a high school diploma or equivalent or at least 1 year of working experience

Required Skills and Competencies

·         Must have a valid state driver’s license and safe driving record

·         Must be 18 years of age or older

·         Bi-lingual is a PLUS!

Physical Requirements

·         Positions routinely require lifting, loading, and “dollying” merchandise over fifty pounds

You must have a satisfactory MVR (driving record), D.O.T. physical/certification in states that require it, a valid Driver’s License and comply with the Arona Driver Qualification Policy. You must pass a drug screening and criminal background investigation.

EEOC Statement

Arona Home Essentials s is an Equal Opportunity Employer