Customer Service Manager jobs in Lawrence, MA

Iron Tree Service, a leader in the industry, is a high production company that focuses on customer service, employee training, and safety. Our growth during our first twelve years is highly remarkable but will be outmatched by our growth over the next twelve years. This growth has created a need for us to strengthen our Scheduling and Dispatch.

The ideal candidate will have experience motivating, training, and directing staff to achieve stellar performance across all accounting and administrative objectives. Solid ability with bookkeeping, accounting and reporting is required.

Multiple systems are in use; therefore, you need to be adept at acquiring information and driving reporting from multiple sources. Proficiency with Excel and QuickBooks required.

Every day is planned, organized, and complete before it starts. Tasks are orderly defined and set to be accomplished. A routine is in place and ready to be followed.

Then the day starts, planned things are happening – some of them – others have fallen apart. Now it is about juggling and solving puzzles - simultaneously. There is an urgency to accomplish many things all at once. There is a need to accomplish everything.

You need to stay calm while chaos swirls. It is your job, no, your mission to make chaos yield and order reign yet again. It will take most of your day.

Then you will plan and organize the next day so that all will be accomplished in a smooth orderly fashion. Tomorrow is planned organized and complete before it starts.

Are you ready for tomorrow? Is tomorrow ready for you?

Does this sound like the work day you would thrive in? If so, we are looking for you.

We believe the skills you will need, in no particular order, are smarts, attention to detail, ability to adapt, upbeat personality, level headedness, initiative, heavy multitasker, understanding of different personalities and viewpoints, knowledge of excel, comfortable with learning software, etc.

If you have these skills please contact us. Starting pay for this position is $23 to $30 dollars per hour.

Iron Tree Service is proud to be an Equal Employment Opportunity (EEO) employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

Job Type: Full-time

Pay: $23.00 - $30.00 per hour

Benefits:

• 401(k) matching
• Health insurance
• Paid time off

Schedule:

• Monday to Friday

Work Location: In person