Customer Service Manager jobs in Lubbock, TX

ACE Cash Express has several openings for Retail Store Managers. In this position you will have the opportunity to provide the highest level of customer service in a sales-oriented environment. Retail Store Managers offer customers an array of financial products and services to best meet our customers’ needs.

The Retail Store Manager serves as the face of ACE Cash Express to our customers. On top of providing customer service and facilitating sales, you will also build professional relationships with customers, and gain in-depth knowledge of our lending, check cashing and prepaid card services.

WHY ACE?

You build connections with customers, whether they visit our store one time or for several years to come. Instantly make a difference in someone’s life through one interaction by listening to their needs and educating them on how our services and products can help.

ACE is an amazing company where our employees stay because they love their schedules, the people they work with, and the growth opportunities.

What’s in it for you?

Flexible Schedules | Holiday Pay | Training | Sales Incentives | Career Paths | 401K | Benefits | Paid Time Off

What does a normal day look like?

At ACE, you’ll MAKE IT EASY for our customers by providing the bestcustomer service!

» Educate customers on products

» Listen to customer needs

» Maintain store security

» Provide card services

» Process MoneyGram transactions

» Complete Bill Pay transactions

» Cash checks

What are we looking for?

Experience | Qualifications

» Cash handling experience (1 year required)

» Retail experience (1 year required)

» High School Diploma or equivalent (required

» Sales experience

» High-energy to effectively multi-task and manage numerous transactions

» Positive, customer service-driven attitude

» Strong communication skills

» Ability and desire to work independently, with little to no supervision4

» Availability to work 3-4 days per week for 10-12-hour shifts

- All employees are eligible to participate in 401K plan with up to 50% company match on employee contributions

- Full-time employees are eligible for benefits after 90 days of continuous employment, including medical, dental, vision, and short/long-term disability

- ACE offers generous paid time off plans

- Most shifts, you will work independently and stay at the store for the full shift; for example, you may arrive at 8:20am and stay until 7:20pm

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Retirement plan
• Tuition reimbursement
• Vision insurance

Education:

• High school or equivalent (Required)

Experience:

• Cash handling: 1 year (Required)
• Sales: 1 year (Required)
• Customer service: 1 year (Required)

Work Location: In person