Customer Service Manager jobs in Lynchburg, VA

Customer Service Manager manages a team or unit of customer service representatives and ensures service levels are met or exceeded. Establishes efficient and balanced workflows that maximize efficiency and produce high levels of service quality and customer satisfaction. Being a Customer Service Manager monitors and measures service metrics and utilize to develop standards, improvements, or changes to process. Makes recommendations for changes to products or services based on customer feedback and requests. Additionally, Customer Service Manager typically requires a bachelor's degree or equivalent. Typically reports to a director. The Customer Service Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be a Customer Service Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)

Recently Added Customer Service Manager jobs

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FT Assistant Manager Customer Service
  • Food Lion
  • Stuarts Draft, VA FULL_TIME
  • Address: USA-VA-Stuarts Draft-20 Windmill Square
    Store Code: Store 00438 Front End (7210323)

    Food Lion has been providing an easy, fresh and affordable shopping experience to the communities we serve since 1957. Today, our 82,000 associates serve more than 10 million customers a week across 10 Southeastern and Mid-Atlantic states.

    PRIMARY PURPOSE

    Support the management and duties of store operations to meet financial and sales goals. Build associate and customer relations and promote a strong culture in support of Food Lion Strategy. Maintain solid communications with the management team, all associates in the store and throughout the organization.

    DUTIES AND RESPONSIBILITIES

    • Manage all Front End operations including Service Center, Self-Checkout and Food Lion To-Go , if applicable
    • Hire, train, and develop associates to meet department needs
    • Supervise the performance of all duties and responsibilities of department associates; provide ongoing performance management training and conduct timely formal performance appraisals for direct reports
    • Provide leadership and motivation within the store to promote a culture reflective of our Brand, Strategy and Culture
    • Support the achievement of budgeted financials, operating results and Food Lion To-Go KPIs
    • Smile and maintain an atmosphere of enthusiastic customer awareness with primary emphasis on fast, easy, flexible and friendly customer service all while creating a positive shopping experience for customers
    • Role model outstanding, friendly customer service and use skills and knowledge to offer solutions that meet or
    exceed customers’ expectations
    • Control store expenses through proper ordering, care for supplies and equipment
    • Understand and use company tools such as; financial reports, average cost inventory system (ACIS), scheduling, productivity, ordering (CAO), business information systems, and Food Lion To-Go applications
    • Perform duties that ensure department appearance, quality, variety, workplace safety, food safety and department sanitation are consistently maintained
    • Ensure Front End schedules, including Food Lion To-Go, are written per standards, to provide extraordinary customer service at all times
    • Maintain all Front End registers and equipment, including Food Lion To-Go equipment, and place service calls in an efficient manner which doesn’t stall the execution of delivering expected outcomes
    • Ensure all Front End cashiers review the weekly sales flyer and understands where to find key items and communicates unanticipated out of stock conditions
    • Monitor shrink, ensure inventory, including money and monetary assets, are accounted for; provide coaching for associates to recognize and prevent losses
    • Ensure proper control of all store funds and company assets
    • Observe and correct all unsafe conditions that could cause associate or customer accidents
    • Record and report all associate and customer accidents in accordance with established Food Lion procedures
    • Ensures compliance with local, state and federal regulations
    • Adheres to all company guidelines, policies and standard practices
    • Maintains security standards
    • Successfully complete Computer Based Training (CBT) and Training guide
    • Provide recognition of accomplishments and offers constructive counseling when necessary as it relates to achieving customer satisfaction and service while building store sales
    • Performs all other duties as assigned

    QUALIFICATIONS

    • A high school graduate or equivalent preferred
    • Ability to lead and manage a team
    • Strong understanding of store operations and merchandising techniques preferred
    • Excellent interpersonal, organizational, communication and customer service skills
    • Demonstrated good judgment solving problems, making decisions, handling complaints, arbitrating disputes and resolving grievances
    • Ability and willingness to learn multiple tasks and technical requirements of the job
    • Ability to use technical information to solve problems
    • Must meet minimum age requirements to perform specific job functions
    • Must be able to meet the physical requirements of the position, with or without reasonable accommodations
    • Must be accredited by the National Registry of Food Safety Professionals or similar accrediting organization as a “Certified Food Safety Manager” or will be required to attend company provided training and have the ability to achieve accreditation within the first 90 days of employment; Accreditation must be maintained while employed in a position requiring accreditation

    PHYSICAL REQUIREMENTS

    • Ability to use computers, smart devices, and other communication systems required to perform job functions
    • Ability to use hand held computers for orders, mark downs, scan outs, and inventory
    • Stand 100% of the time, frequently walking short distances
    • Ability to push or pull up to 2000 pounds using a pallet jack or float
    • Perform repetitive hand and arm motions
    • Bend and lift products weighing up to 15 lbs. continuously, 25 lbs. frequently, and approximately 100 lbs. on occasion
    • Be able to handle a variety of substances associated with cleaning and packaging materials, and household cleaners
    • Frequent reaching and grasping at waist level: occasionally above shoulder or below waist level
    • Meet established volume activity standards for the position
    • Tolerate working in extreme hot/cold temperatures for up to 20 minutes at a time
    • Have sufficient visual ability to check invoices, dates, and other written documents



    Food Lion provides equal employment opportunities to all associates and applicants for employment without regard to race, color, religion, sex (including pregnancy, childbirth and related conditions) national origin, age, disability, sexual orientation, veteran status, gender identity or gender expression or any other characteristic protected by law.

    Job Requisition: 343337_external_USA-VA-Stuarts-Draft
  • Just Posted
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F
FT Assistant Manager Customer Service
  • Food Lion
  • South Boston, VA FULL_TIME
  • Address: USA-VA-South Boston-1020 Bill Tuck Hwy #1000 Store Code: Store 00542 Front End (7212030) Food Lion has been providing an easy, fresh and affordable shopping experience to the communities we s...
  • 4 Days Ago
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Automotive Technical Service Manager - Now Hiring
  • Mr. Tire Auto Service Centers
  • Port Republic, VA FULL_TIME
  • Company DescriptionMonro, Inc.Monro, Inc. is one of the nation’s largest auto service companies and major tire retailer. We own and operate more than 1,200 stores in 32 states and our stock trades on ...
  • 28 Days Ago
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M
Clinical Supervisor
  • MAINSPRING MANAGER LLC
  • Lynchburg, VA FULL_TIME
  • Job Summary: The Clinical Supervisor provides leadership and supervision for all Primary Counselors and Group Facilitators. Responsibilities include: Meet regularly with counselors and other clinical ...
  • 7 Days Ago
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A
Customer service
  • American Red Cross
  • Earlysville, VA FULL_TIME
  • Why Choose Us? As one of the nation’s premier humanitarian organizations, the American Red Cross is dedicated to helping people in need throughout the United States and, in association with other Red ...
  • Just Posted
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T
Customer service
  • Taco Bell
  • Appomattox, VA FULL_TIME
  • The Customer Service is the key to ensuring guest satisfaction. This is a very important position for a friendly, helpful individual who enjoys working in a fast-paced environment. Why should you appl...
  • 23 Days Ago
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0 Customer Service Manager jobs found in Lynchburg, VA area

H
Customer Service Representative - Work From Home>
  • Healthon
  • Lynchburg, VA
  • [Customer Support / Fully Remote] - Anywhere in U.S. / Up to $25 per hour / Both PT & FT Available - As a Customer Servi...
  • 4/24/2024 12:00:00 AM
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F
PT Customer Service Leader
  • Food Lion
  • Brookneal, VA
  • Address: USA-VA-Brookneal-425 Lusardi StreetStore Code: Store 01236 Front End (7220324)Food Lion has been providing an e...
  • 4/24/2024 12:00:00 AM
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U
Customer Service Agent
  • Ups
  • Lynchburg, VA
  • UPS is hiring individuals to work as Customer Service Associates to fill Part-Time, Full-Time and seasonal positions. Mu...
  • 4/24/2024 12:00:00 AM
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F
PT Sales Associate - Cashier
  • Food Lion
  • Lynchburg, VA
  • Address: USA-VA-Lynchburg-2909 Memorial Ave. Store Code: Store 00219 Front End (7207563) Food Lion has been providing an...
  • 4/24/2024 12:00:00 AM
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C
At Home Customer Service
  • Carmax
  • Lynchburg, VA
  • Responsibilities You will manage a variety of diverse tasks, with limited supervision, including vehicle sales, processi...
  • 4/24/2024 12:00:00 AM
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Z
Full Time Customer Service Associate
  • ZIPS CAR WASH
  • Lynchburg, VA
  • Job Details Job Location VALYN Wards - Lynchburg, VA Position Type Full Time Education Level High School Travel Percenta...
  • 4/23/2024 12:00:00 AM
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V
Customer Service Representative
  • Valvoline Instant Oil Change
  • Lexington, VA
  • **Customer Service Representative** **Job Description** **Geared for the Driven** **What you'll do:** As a Customer Serv...
  • 4/22/2024 12:00:00 AM
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A
FT Customer Service Representative - Work From Home>
  • ARIVE
  • Lynchburg, VA
  • [Call Center / Remote] Anywhere in U.S. / Up to $50K per year / Medical, Dental and Vision / 401k match / PTO - As a Cus...
  • 4/20/2024 12:00:00 AM
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About Lynchburg, Virginia

Lynchburg is an independent city in the Commonwealth of Virginia in the United States. As of the 2010 census, the population was 75,568. The 2017 census estimates an increase to 81,000. Located in the foothills of the Blue Ridge Mountains along the banks of the James River, Lynchburg is known as the "City of Seven Hills" or the "Hill City". In the 1860s, Lynchburg was the only major city in Virginia that was not recaptured by the Union before the end of the American Civil War. Lynchburg lies at the center of a wider metropolitan area close to the geographic center of Virginia. It is the fifth-...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Customer Service Manager jobs
$85,998 to $115,190
Lynchburg, Virginia area prices
were up 1.2% from a year ago
View detail

What does a Customer Service Manager do?

Customer Service Manager in Milwaukee, WI
Last but not least, your future Customer Service Manager must be able to provide concrete examples of how they have coached and incentivized a customer support team.
December 01, 2019
Customer Service Manager in Fayetteville, AR
The Customer Service Manager deals with the customer service which is supplied by the business together with its other branches.  A specialist store manager deals with the consumers and profits.
February 01, 2020
Customer Service Manager in Eugene, OR
This customer service manager job description will demonstrate the typical responsibilities, important skills, expected education and career path, work schedule, and job outlook.
January 26, 2020